We (my wife and I) flew out to Peru to catch the last leg of the world cruise back to Southampton, and almost literally pushed the boat out to take a Premier Suite (their top suite). We expected superb service, but that was in part a big let-down.

I'm disabled, and asked for assistance at the airport and ship. The airport was great with this. Coming from oop north, we stayed at the Hilton (package included parking) the previous night, and it was probably a good job we did. The rumour mill on the ship said that some 16 passengers missed the flight (a charter by Fred Olsen) due to a car crash on the Gatwick approach road, though I believe they did catch up with the ship at a later port. The hotel was OK but no better, but they arranged wheelchair assistance for me from the hotel right through to boarding the aircraft. For reasons unknown, they don't actually advertise this, and we found out only by accident. But a superb service it is, and they should make more of it.

The flight was with Pullmantur, and I'd never heard of them (a small, Spanish charter company). We were on a 747-400, and had upgraded seats. These seats were on the upper deck, and were full business class seats and service. Service (and comfort) was excellent, and a lot of passengers (including the standard class passengers) were congratulating the crew on providing such good service. I'd certainly fly with them again! Read more