This was my fifth cruise and fifth cruiseline. Overall, my husband and I had a wonderful time, but I have to say that this was not my favorite ship or favorite cruiseline.
The ship -- In my opinion, the ship is average. I have been on some truly beautiful ships, and this is not one of them. Our room (10th floor balcony) was slightly below average and not spotlessly clean, as it has been on other ships.
Service -- I thought this ship offered the lowest level of customer service I have ever had on a cruise. The staff was not especially friendly or accommodating and the service in the restaurants was often painfully slow and inattentive.