Having enjoyed more than 350 days at sea on various SAGA vessels and thus being a long standing and very satisfied customer it is sad to report the gradual and irritating continuing reduction in standards (not reflected in the continuing high prices).

Without exception the crew are magnificent and the cleanliness and appointment of the public rooms and my cabin could not be faulted. However:-

Although we enjoy priority embarkation it was over 5 hours before our baggage was delivered to our cabin - almost 2 hour after sailing. A formal complaint on board and later to the Chief Executive produced the same lame excuse - such a lot of passengers!!! Presumably the vessel has been loaded before! Read more