We took the RSSC Mariner from Rome to Barcelona on a 10 night cruise. From the day we made our reservation, we found RSSC very difficult to deal with. A day after we made the reservation, they lowered the price. They refused to adjust our fair. They did upgrade our room to concierge class, but without any pre-cruise amenities.

When we got to Civitavecchia, there were several RSSC employees at the dock check-in. Despite this, we were told to take our luggage over to the baggage area ourselves so it could be taken aboard the ship. Gave us a bad first impression. Check-in was easy. Getting aboard the Mariner was not. They had a very steep gangway and the woman in front of us could barely make her way up it. Did any RSSC employees assist her? No. They stood and watched her struggle. Two gentleman passengers helped her.

We went to the veranda restaurant for lunch, which was good. Our room was a concierge suite on deck 10. The room was spacious and well-appointed. Lots of storage space. Large bathroom. However, the carpet was wet. It stayed that way for two days. According to our room steward, the previous occupant had spilled a bottle of wine on the floor. Other than the wet floor, the room was immaculate. Although we asked for soft drinks, they were not replenished unless we asked again. I never did get the diet ginger ale that I requested. Read more