Celebrity Summit Review

Back-Back Booking Issues with Celebrity Cruise Lines

Review for the Southern Caribbean Cruise on Celebrity Summit
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10+ Cruises • Age 60s

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Sail Date: Feb 2014

While my husband and I enjoyed our cruise aboard the Celebrity Summit from 2/1-2/15, we experienced some cabin reservation issues with the back-to-back cruises that we feel other cruisers would like to know about and could benefit from before they book with Celebrity. First, this was a repeat back-to-back cruise from 2013 - exact time of year, exact ports. One difference was this year we booked through a travel agent, Vacations to Go. Our cabins were not assigned until January, three weeks apart, and they were not the same, even though they were purchased in July, as was the 2013 cruise, and the reservations were linked.

We are Elite members with Celebrity and this was our fifteenth and sixteenth cruise onboard a ship under the RCCL brand (5 Celebrity and 11 RCCL). We are also stockholders.

In December, when we realized only one cabin was assigned, my husband called Celebrity and was told he would have to contact our travel agent and then was promptly hung up on. He called the travel agent and she called Celebrity who told her she would have to wait for the second cabin to be assigned. She would then have to call back and try to coordinate cabins so we would not have to move our cabin midcruise. He also told her our first cabin was unavailable the second week, so he knew that would be an issue. However, Celebrity would not correct the issue then. Three weeks later the second cabin was assigned and no change was available. We were doomed to move midcruise.

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