We have just return from 7 nights cruise, overall very good, except a 5 star should mean no flaws.
We had booked a balcony room aproximatly 4 weeks in advance, as the cruise was approching, we decided to book(and Pay) for a mini suite on gty booking. Apx 1 week before i sent a e mail requesting a upgrade in the spa balcony room which was in price the next level we paid for.
We were not upgraded.