We are quite experienced cruisers having travelled with Cunard, Celebrity, Thompson, Royal Caribbean and now P&O. This cruise was a big one for us being my retirement gift to may partner and I. It was planned in meticulous detail booking extra leg room seats on flights, excursions booked on line and the cruises booked very early. The outward flights booked with P&O were taken on their regional flight offer with KLM. All seamed to go well flight to Amsterdam and on to Los Angeles.

We arrived in LA but no sign of luggage. Eventually we were informed that it was ok as the cases had been left in Amsterdam to arrive next day. We sailed in the afternoon on day of arrival! After much remonstrating we left the terminal to be greeted by the wonderful P&O representative who seen us in distress insisted on KLM opening their office. The KLM official then gave us a claim form and agreed to liaise with P&O to have the cases sent on to Tahiti - ten days later!

We eventually boarded Arcadia exhausted and very worried - no clothing, medication etc. The Arcadia Information Desk advised us to grab a Taxi into LA and purchase essentials. No taxis but we did get into LA, could not find a suitable shop and returned to Arcadia. We purchased essentials on board. Read more