Costa Magica Review

4.0 / 5.0
177 reviews

Worst cruise ever!!!

Review for the Mediterranean Cruise on Costa Magica
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janebrailsford
2-5 Cruises • Age 50s

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Sail Date: May 2014

Our holiday was arranged as a rest bite holiday for my mother who is a carer and included my partner and I. The whole holiday was a disappointment from start to finish and it was not only our party that were unhappy about the cruise but many others we spoke to experienced similar problems.My mother, my partner and I have been on numerous cruises. My mother over 37 in total and we have always been pleased with our holidays. My last cruise was on Island Escape and although the ship was old and tired and is not even listed as a proper cruise ship on many websites, the cruise was 100% better than this cruise!

The poor experience began when we arrived at the port terminal in Venice to go aboard the ship. We were given a card number 15 and told to sit and wait for our number to be called. At no point did anyone tell us we could leave the terminal and return later so that we could visit Venice before disembarkation. 3 hours later with no refreshments that are normally offered, we were finally called to check in and I expressed my disappointment that we had had to sit and wait so long and had missed the opportunity to see Venice, one of the main reasons we chose this particular cruise. We were abruptly told that we should have gone to Venice and came back later and that if there was a problem we should have spoken to customer services in the terminal. We pointed out that we had no idea there was even such a complaints desk. I was deeply upset.

We were sent on our way to embarkation but we avoided the tacky welcome on board photograph that was due next (and was holding up the queue) as we were fed up and grumpy at this point.

Cabin Review

Cabin was a bit tired and tatty but was overall very clean. Floor 1 good level as noise minimal.

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