I would first like to start off by saying that I am an experience cruiser on both Royal Caribbean and Carnival. I cruise once a year and I have never had a complaint. This was my first experience cruising with NCL's Norwegian Sky (I was excited) and I can assure you it was my last. From the moment I arrived on your embarkation site the lack of customer service I received was shocking. As I entered I was told that I had to pay a corking fee for the two bottles of champagne my room was carrying on. I read on the NCL site that the fee would only apply to persons who were having the bottle open at dinner or outside their cabin. This was not the case in my situation and I still had to pay 30 dollars for a corking fee. When I asked the lady about what I read on line she rudely cut me off before finishing my sentence and said NO!!!! a cork fee needs to be paid doesn’t matter what you read. No cordial clarification just a final NO... I should have gotten use to that word because it was the magic word of the whole weekend.

My first impression was disappointing, but a ray of sunshine smiled upon me with the gentleman that registered us in, funny and personable. Getting onto the ship was normal, but when I tried to drop off a bottle of champagne in my cabin the Head Stewart was extremely obnoxious. I completely understand that the cabin was not ready but I just wanted to drop off a bottle that was weighing done my carry on, the Head Stewart was downright nasty. When I asked him nicely that I just wanted to place the champagne bottle down he rudely repeated that the room was not ready. I didn’t need the room to be ready I was just dropping something off. He also pointed out that they were not responsible if something happen to the bottle. To be truthful that would have been my last concern. On a positive note our cabin Stewart was great(Sage Made) was nice and very helpful when we needed anything.

When I proceeded to put the champagne bottle in my cabin I notice a couch and a queen bed, while there were 3 of us staying in one room, I was confused as to where I'd be sleeping. The picture shown on NCL's website was that of two beds and a bunk bed. Nowhere does it show a mini couch. At this point I was upset because I knew how uncomfortable it would be to sleep on a miniature couch. As I storm out of the room I tell my brother that I have had it with the cruise and wanted to go home. Your Head Stewarts look me in the eye and says the following: "You may do as you please if that is what you want" Never in all the time that I have cruised with other lines have I been subjected to such unserviceable behavior . Frist of all the correct response should have been " I am sorry you feel this way, is there anything I can do to help?" not what he said. I do not know who trains your staff but that person needs to be fired. About 45% of the ships employees where rude, unserviceable, and lost. The main reason to cruise is to enjoy yourself with the great service provided but NCL Failed with a capital F here. I wished I'd known that I could decline my gratuities on ship because that would be exactly what I would have done. Only tipping our cabin Stewart. Actually I'd like to request that someone look into this and see how I can get a refund for them since I was treated so poorly. Read more