Grand Princess Review

3.5 / 5.0
1,603 reviews

Great Cruise but Princess Fell Short

Review for Alaska Cruise on Grand Princess
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KenMatt58
First Time Cruiser • Age 60s

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Sail Date: Jul 2014

I went on my first cruise on the Grand Princess to Alaska in July 2014 and overall had a very good experience. However, the cruise fell short in a number of really important ways so for our next cruise we will try another line.

We left from Seattle on July 6th and the embarcation process was flawless. From the moment we arrived at Pier 91 until we were in our cabin, things were organized and even enjoyable. We found our balcony stateroom in good condition and felt welcomed by staff. So far, so good.

Our first hiccup came at dinner. The Grand Princess has two main dining rooms for "anytime diners"; the Da Vinci and the Michelangelo. The "green jackets" in the Da Vinci dining room seemed really grumpy and unwelcoming. (I think the green jackets were the head waiters.) I can understand if someone is a little grumpy once in a while but this caught us off guard BUT we decided to give them the benefit of the doubt. However, their treatment of guests was consistent throughout the cruise. We started going to the Michelangelo dining room whenever possible and had just the opposite experience; head waiters and all staff were friendly and fun to be around. I have no idea what was going on behind the scenes but it colored our cruise experience considerably.

Cabin Review

The Oceanview Double with Balcony was very nice on the Grand Princess. The rooms was an adequate size, storage was well thought out, and the balcony was wonderful. Overall a good room for a first time cruiser.

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