Riviera Review

Misrepresentation of Excursions and inconsistent response

Review for the Eastern Mediterranean Cruise on Riviera
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palliative
2-5 Cruises • Age 70s

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Sail Date: Jun 2014

1. Embarkation/Security - Our credit cards and cash stolen during luggage tagging process. The luggage crew, not employees of Oceania created a diversion by attempting to take our luggage and place it on the ship before it had been tagged. My husband's billfold was missing afterward and we did not receive our luggage until later that evening because it had been tagged with the wrong room number. The one bright spot was our Concierge liaison who made an otherwise terrible experience as painless as possible. Once notified what had occurred she facilitated and expedited our boarding although she couldn't expedite the delivery of our luggage and of course she told us nothing like that had ever happened before. We have no way to know.

No one offered to bring Security into the picture but in hind site we should have insisted.

2. The excursions are extremely overpriced for the quality of the tour received. We were especially disappointed, actually angry about the last excursion titled A Train Journey to Galura. It was the most uncomfortable, unpleasant, amateurish 5-hour waste of time ever. We would have preferred to be onboard enjoying the Riviera's amenities. The Excursion Desk was singularly unhelpful once we returned to ship, referring to the problems as "technical" as if that in some way absolved them from responsibility. We have written Oceania to request a refund for the excursions but doubt they will respond unless it is to offer us something on a subsequent booking.

Cabin Review

Cabin Concierge

Lovely cabin, beautiful bathrooms, exceptionally clean, veranda comfortable. Our room was quiet and the sailing smooth as we deliberately selected our cabin near the center of the ship.The toiletries which Oceania uses are not the best. The lotion is not moisturizing and the soaps are harsh. L'Occitane would be a better choice.

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