Our group of ten encountered many many errors on the part of Royal Caribbean. I will highlight a few of these,

About five weeks prior to boarding, I communicated via email with the dining room staff and indicated what type of table placement we were interested in. I received an email back that included a screen shot about the table placement. I noticed the table was near a wall so I asked if it would be crowded and if the wait staff would have enough room to maneuver about the space. I was told the "wall" was only a "half wall" and there would be plenty of space. When we boarded the ship, our seapass card did not show the table number I was given in the email, so we went to the dining room with an open mind and wanted to see where the new table was and if it would meet our needs. We were shocked to find the table on an entirely different floor and right next to a huge servers station. It was also in the very back of the dining room. We spoke with one of the men at the podium and he was unable to help us. He called the female dining manager for that deck and she seemed unwilling to help us. I produced the emails and the screen shot and she again said she did not want to inconvenience the other guests and she didn't see what the problem was. Only after quite a bit of discussion did she relent and called the guests and after one hour of our time, she stated she had resolved "most of the problem" and we could have our original table. This was a very poor way to start off our cruise, as we were looking forward to the Sail Away party, and here we were wasting time on a problem that should have never existed. We were not offered anything for RCI mistake, not a glass of wine, or anything at all!!!! And I might add the table we reserved prior to arrival did not have a "half wall", but a full wall and our chairs were jammed up against it. If one person needed to get up, you literally had to climb over the other people. And the opposite side of the table was back up against another table of ten, so the wait staff only had a narrow path to maneuver and was constantly bumping into the back of our chairs.

The next day, RCI made two mistakes. We were on CoCo Cay and three of our group had made reservations for the jet ski's. RCI had no record of that either. And this reservation was made by a different person than the dining table reservation was made by. After much discussion, they somehow were able to "find" the reservation and honor it!!! Also, another member of our group bought the drink package and was charged for seven days, not six. She pointed this out to the clerk and, again, the clerk told her she was wrong, but finally realized her mistake and corrected it. Read more