Navigator of the Seas Review

4.5 / 5.0
2,293 reviews

Navigator a disappointment

Review for the Western Caribbean Cruise on Navigator of the Seas
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birthdaygirl
10+ Cruises • Age 70s

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Sail Date: Aug 2014
Traveled with children

Over the past 30 years, we've taken about 15 cruises, mostly on Royal Caribbean. However, we haven't sailed on RCI in about 5 years. The Navigator is the largest ship we've sailed on to date, and so we had very high expectations. Our itinerary was Roatan, Belize and Cozumel out of Galveston, and we brought along my son and his family of 5. We did not set out to find disappointments or limitations, but they did arise. However, none of them kept us from having a great time with our family, and we're glad we went. I just want to outline some of them here, so that others can be prepared.

Note: all rooms are non-smoking, AND all balconies are non-smoking as well. Nice! Elevators were usually available, except at peak times. Speaking of muster, you no longer have to arrive with your life vest. Yay! It's still a really long, slow and hot process. Boo! There are numerous hand sanitizer dispensers throughout the ship, and there was never a shortage of staff disinfecting railings and doorknobs. You saw them everywhere. We were required to use hand sanitizer before entering the dining rooms. The attention to keeping germs from spreading was comforting.

We opted for two Grand Suites, side-by-side, which were really great. Lots of room, lots of storage, nice big balconies (we had them open the partition between our balcony and my son's), huge bathroom, flat screen TV, refrigerator, I could go on and on. Lights in the closets would have been nice, but no big deal. However, the king mattress was by far the most HORRIBLE mattress we've ever slept on ANYWHERE in our travels. Having dropped a serious chunk of change to travel suite style, we could not believe how awful the mattress was. Very thin, very hard, very lumpy. It actually hurt my hips to sleep on my side. We didn't get one decent night's sleep the entire week. The mattress in the sleeper sofa was actually better. In looking back, I suppose we could have asked for another mattress, and will do so next time this ever comes up. And don't be fooled that because you're in a suite and paying higher tips, you'll get better cabin steward service. That wasn't the case for us. It wasn't bad service, just not what we expected, based on what's written on the website. However, by staying in a suite, you do get LOTS of perks that we enjoyed again and again, in particular the concierge lounge and priority debarkation, but even that still takes a few hours. We waited in a special lounge until we were called to get in line, but the concierge didn't give us any directions. He just said "time to go" and then disappeared, so a lot of people were confused about where the line actually was. Just keep in mind that debarkation is inherently long and slow, no matter what, so patience is key. Also, priority embarkation doesn't seem like a perk because it also takes a long time, but at the end of the day, it still takes less time than it does for other folks. Recommendation: arrive really early, ahead of the crowds.

Cabin Review

Lots of room and storage, huge bathroom, nice closet space with plenty of hangars, but they're very dark and need lighting, large dressing area, refrigerator, nice size flat screen tv, large balcony, but no lounge chair, announcements speakers did not work in either the room or the bathroom. But the big disappointment was the absolutely horrible mattress on the king bed. It was the worst one we've every slept on ANYWHERE. In retrospect, we should have asked for another one, having paid a premium price for a premium room. The second night we started noticing small red spots on several members of my family. They didn't itch, and disappeared after 24 hours, so we determined they weren't bedbugs, but it was alarming nonetheless.

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