Doing a cruise through the norwegian fjords was a lifetime-wish of us. We decided to travel with Celebrity as our Adriatic-Cruise with the Silhouette 2 years ago was stunning - what a mistake!
We booked 10 month in advance - with Celebrity in Frankfurt - and exeperienced the worst service ever! Unfriendly, unhelpful and stressed - all the time when I called. The informations regarding transport and booking flights where that useless that we decided to do everything by ourselves.
We arrived one day earlier and stayed at the Hilton Heathrow Terminal 5 which was amazing. We spent a very nice evening there. In the morning we had arranged a private driver over OTS which worked well - 2 hours drive to Harwich.