This was our first (and no doubt last) cruise with SilverSeas, on the recommendation of 2 friends who were taking the same journey & had sailed with them before. This is a beautiful ship & our Silver Suite was lovely, nice size, separate bedroom with a comfortable huge bed & great amenities. However, the staff are either not trained well and/or no longer care. There were a lot of small problems from each bar and restaurant and then a rather large problem with in suite dining & the movies.

The movies never worked & despite 3 complaints it was never fixed. They would stutter and pixelate about every 2 minutes for 30 seconds to a minute, so you would have to rewind to catch the bits you missed. This didn't occur on the normal television channels so was something to do with their digital streaming on-board. As far as we are concerned it was an advertised service which was not delivered. We know of at least 2 other suites which were having the same problem, so not just us. Most amusing was the reaction from reception when we complained the first time, she said "Oh really? I was able to watch that movie without any problem.". Wow, isn't that nice for her! She didn't seem to have an equally unprofessional response when we told her it was EVERY movie ALL the time. They never worked despite being told that it was fixed.

Observation lounge - the waitress got one out of 4 drinks wrong 3 times in a row. Once ok, but every night for 3 nights in a row? Also they don't bring napkins with finger food (nibbles & canapes), we had to ask for them every evening. Come on folks, this is really basic stuff. Read more