OVERVIEW: magnificent ship architecturally - really amazing - offering good shows, live music and activities - but that is it - otherwise a real disappointment. The lack of customer service started even before we set sail.

BOOKING: we ( 2 adults) booked early direct with RC in order to get the boardwalk balcony cabin that we really wanted. Paid, booked shows and my time dining, printed out luggage labels and documents- some days later went to print out setsail document only to find a completely different cabin number showing up - a cabin that we had no interest in. To cut a very long story short, it would seem that someone had changed the cabin without any contact with us at all - no explanation, no apology - nothing. After many phone calls and emails I finally was told that the change was because they had decided to revitalise certain cabins whilst at sea and I was eventually offered a cabin more in line with the original one I had booked. This did not excuse the change without notice or explanation and so I complained to the CEO's office. This resulted in an apology and an onboard credit. The credit did not appear automatically and we had to get the front desk to chase it up - appeared on day 4!

(Having booked shows and dinner times to suit might as well not have bothered as most of shows had changed their times????????????????????? ) Read more