From the very beginning of this cruise things went wrong. Due to the changing of ports we missed the first nights dinner due to our late arrival, although they did serve us cold soup and a stale sandwich. Captain was aloof, restaurant manager was rude and organization of excursions was day to day. The guides were hard to understand, rushed us through the sites and were not well informed. Some of our excursions took us over 2 hours to arrive. The food on the ship was very inconsistent. Steaks were good, but poultry and fish was overcooked and tasteless. We stayed in Lyon 3 days facing a graffiti riddled building-not the cruising we were promised. Only got to use the sundeck the last day due to high water. The entertainment consisted of a piano player that played the same music over and over again. Only one night did we get a break from this monotony. The complimentary wine was poor in quality and forced us to order from the partial wine list at our cost. We wrote a letter to complain about the quality and low price value. The only thing offered was a discount on our next cruise with Viking-the same discount offered to all other past guests. Why would we want to cruise again with Viking. They did not deliver and we will never use them again. Don't make the mistake of booking with Viking-AMA is a much better choice.