Celestyal Majesty Review

3.5 / 5.0
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Nice Adriatic cruise!

Review for the Mediterranean Cruise on Celestyal Majesty
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The Kraken
6-10 Cruises • Age 50s

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Sail Date: Oct 2014

My wife and I have been on the Thomson Majesty before, two years ago. As we enjoyed the experience, we had no hesitation in booking another trip on her. Overall, we had a very enjoyable holiday (good food, many nice passengers, good entertainment, high level of cleanliness, enjoyable itinerary etc) with no serious complaints - however, there were some niggles though. It is true that the Majesty is now outclassed by newer ships which offer more modern and exciting facilities with an added dimension in luxury. However, many of the weaknesses of the Majesty can be overlooked for one single reason – the level of friendliness of her crew. In our week (Adriatic Explorer), we failed to encounter a single crew member who did not offer excellent service or who was anything but polite and respectful. Indeed, this surprised us since some of the passengers were challenging. For example, one particular passenger in the Seven Seas restaurant harangued a waiter loudly, demanding, ‘more drink!’ Surely he could not have been that desperate for another glass of wine!

We opted for the drinks package at @£200 each. On the face of it, this seemed reasonable value. However, in all seriousness, the drinks were suspiciously dilute as not once did we have a drink that even closely resembled the taste strength of something you would have at home. For example, their ‘vodka martini’ really should be examined by trading standards as the drink was so weak. Even after several (I assure readers that we are not big drinkers), there was no bodily affect. Not once throughout the whole week were we drunk or even tipsy (not that we deliberately wanted to get intoxicated of course). If the drinks were even close to normal strength, we would have felt the effect. I feel that Thomson probably is buying spirits – such as vodka specifically at less than normal strength - for example, 20% alcohol by volume instead of the normal 40%. This would obviously be a cost cutting measure. It’s a shame that I didn’t have any suitable bottles as I would have taken a drink sample or two and tested them for alcoholic strength (I’m a laboratory analyst). At least this way I could have proven the hypothesis that the Majesty drink was dilute as compared to normal. Additionally, our favourite drink (gin and tonic) was a complete let down as it was never fizzy. The tonic was served from plastic bottles (cost cutting again?) and not fresh from cans. On two occasions we sent the drink back asking for a replacement with a bit of sparkle. However, not once was the drink up to standard and so after a while, embarrassed, we gave up and switched to another drink. We overheard other people in the bar complaining similarly. Thomson really should take heed of this – as we are now very unlikely to buy a drinks package as it is clearly not as good as first appears.

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