I cruised NCL Breakaway last July and again on 11/2014. THe first went to Bermuda and this one went to the Bahamas. I must say I was totally impressed with the changes made to the menu and entertainment this time around. We were thinking about purchasing more dinners at the specialty restaurant but only did 1 at Cagney's as we enjoyed the dinners at the Manhattan Dining room. Cagney's was amazing.

Overall, we were most impressed with the wait staff- each one we dealt with weather for breakfast lunch or dinner including the host/hostess were absolutely wonderful. We wound up requesting the same wait staff for our dinners as the service she provided was second to none. She had us hooked when we went to her the 2nd night and she knew our names and our drink preferences, always very polite, courteous, and on top of her game. SHe definitely made us feel like royalty and Im sure she did same with all the passengers she took care of.

The one thing I noticed they havent improved on is their custumer service staff. THey are not the most friendly nor do they really seem to know how to treat their passengers with excellent care-ensuring their issues are being resolved. I felt that way last year as well.