The positives, our room steward was excellent and was the staff in the dining room, including the head waiter. I anticipated after a call to Royal Caribbean that I would go hungry since I am vegan but they did an excellent job of finding me something to eat. The lows start with the lines to embark the ship. If you have no status with the ship (this was only my 3rd Royal Caribbean Cruise) then you are nothing. The lines and crowds are everywhere. We did find a great spot that was quiet (if you want to enjoy a book or just want some peace and quiet not in your room) at the very back on the 14th floor. It is not a friendly ship, half the staff don't even say hello. I will not return.