We had a GREAT cruise as always on Freedom with RC. We decided to change things a little this cruise. We got a large Ocean View cabin. (We normally get a JS.) We loved the cabin. I had enough room for the two of us. The crew did their job very well and were well trained BUT outside of the dining room they lacked the personal touch! There was very little to no interaction with the passengers. We saw this throughout the ship. We saw a lot of officers walking around but VERY few engaged the passengers while they were standing in one place. Our wait staff in the dining room was GREAT. They went above and beyond serving out table. We has a couple of special request people and they attended to their every need. We WILL go on Freedom again BUT we do hope that the staff is more passenger friendly on our next cruise.