Arrival at Genoa - to find chaos in the hall to book onboard. Arrived on board - beautiful - cabin spotless. Super balcony. The ship is fantastic - glittering from top to bottom with shimmering lights. With so many floors the lifts just cannot cope - they often do not stop on your floor.
The areas permitted to smoke are far too many - even one huge lounge with dancing was used for several meetings etc but as the smoke smell was so bad we did not attend. The areas running down the side of the ship by the side of the swimming pool (part enclosed) was smoking permitted. The entire indoor pool area full of children - smoking permitted).
The restaurant service was poor to start - no time for coffee we were originally told at dinner the first night - every night after coffee was served as the order for sweet was taken. Lights go up after one and a half hours to tell you to leave!! A glass of water was served HOT. Many meals for the table of 6 were completely missed - forgotten or brought out of sync with the other meals. We had ordered the wine in the UK - they knew nothing about it on board. Had to find our documentation to convince them - and they worked out what it involved. They used a book of vouchers to tear out a bottle each night. They originally had no person responsible for the wine.
Cabin in recess from the side of the ship - stopped view forward. The recess meant that when at sea and the balcony in full sun - protected from wind and had a perfect day on balcony.