Three key situations that contributed to an endless list of problems. 1. Avalon knew before we left Paris that the cruise would be interrupted by weather and did not communicate that to us. 2. The actual experience on the boat did not match advertised quality. 3.The accommodations provided once the cruise was interrupted were substandard which were otherwise promised in writing.

Unfortunately, the Avalon Waterways Cruise beginning in Paris on April 29, 2015 (WCL 50430 – Burgundy & Provence – Southbound) did not meet the quality experience we expected. Based on previous river cruise experiences and the highly confident recommendation of our travel agent, we were surprisingly disappointed.

1. Avalon knew before we left Paris that the cruise would be interrupted by weather and did not communicate that to us. The meeting in Paris before we began the cruise was the time and place to share that reality and provide us an opportunity to stay or make other plans. Resulting problems included: Read more