Mariner of the Seas Review

The romance of cruising is gone

Review for Asia Cruise on Mariner of the Seas
User Avatar
Jeffiro
10+ Cruises • Age 80s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Feb 2017
Cabin: Deluxe Oceanview Stateroom with Balcony

The overall quality in RYI for the Asian market is quickly going downhill. Already the quality in this market is significantly lower than other markets served by RYI. Even within this market there is definite degradation from that of 2 years ago in the same itinerary and same ship. The Asian leg of RYI is becoming to be mass market mainly because the Chinese passengers are undemanding being first timers and very unexposed. Hence RYI exploits this factor at the risk of dragging down its reputation in other markets.

The service with a smile is gone and so has the service quality. There appears to be a declining number of service staff both in the restaurants and in the cabin attendants resulting in overall quality degradation. The training is lacking as windjammer waiters swept food scraps from table to the carpet, as one even snatched a vacant chair under my nose without asking if it was taken - which it was as there were personal articles left on the table. The overcapacity added to the problem as the narrow corridors between food stalls were most congested not to speak of the lack of tables . Because the Chinese passengers are uncomfortable to use the serviced restaurants, RYI may consider expanding the buffet capacity and reduce serviced restaurants capacity.

Also the quality of food preparation was deteriorating rapidly, omelets were sloppily cooked at breakfasts and order taking was chaotic at best. The items in the salad area were lacking in variety such as no rockets nor beansprouts, no grape fruit, and waiters do not approach us to serve coffee or tea unless asked for. There is lacking hygiene regime in sterilizing of hands. god forbid if infection or food poisoning breaks out.

Cabin Review

Deluxe Oceanview Stateroom with Balcony

Cabin in the corner was smaller than normal because of the pillars. The cabin toilet was not well maintained the shower head had a faulty jets and it is a wonder the attendant did not notice it. The laundry hanging rope was too stiff. The ladders for climbing to upper deck beds was left in the cabin wardrobe and so were 4 life jackets. 2 should be removed for dual occupancy instead of 4. temperature control was effective.

Port Reviews

Penang

unfortunately arrives at 5 pm, still got a hirecar to try out famous Penang food char kway teow, chengdol and visited the street art

Langkawi

Unable to find excursion to sky bridge and cable car hence went on hire car to shopping at Negano restaurant and did shopping at the big mall

Singapore

embark at singapore

5 Helpful Votes
previous reviewnext review

Find a Mariner of the Seas Cruise from $278

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.