Magellan Review

3.5 / 5.0
0 reviews

Disgraceful

Review for the British Isles & Western Europe Cruise on Magellan
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Usuzumiishi
First Time Cruiser • Age 60s

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Sail Date: May 2017

My wife and I decided to try a cruise, just a short one from Tilbury to Amsterdam, Belgium and back. We were luck enough to have Royal Suite 01 on deck 11 - however that is where the luck started to run out... I must firstly say our steward 'Roberto' works very hard, is very pleasant and was the one element of the cruise that lived up to standards and expectations. If you read my 'Tripadvisor' reports you can see we have been lucky enough to stay in many fine 5 star hotels that have exacting standards — however the Magellan falls VERY short of a classy hotel. Other passengers informed us it is a very old boat and really should be 'put out to graze' as they put it. Some even called it a ‘Ferry’…

We had three nights of no sleep owing to a banging door somewhere, a gap in the balcony door that caused a constant whistle/whine, and the toilet stopped working on six occasions and affected all the toilets on the first few decks - not sure about the lower decks. Coupled with this, our water stopped working on the night of the 7th May 2017 and in the night I got up to use the toilet and was about to get a drink of water, but as I turned on the tap - brown sludge water appeared (good job I had the light on and spotted it).

On two separate occasions we asked girls by the main bar area for an 'Afternoon Cream Tea' (or where we could find this). Each time, the young girls replied 'I get you cup of tea - wait here.' And as you've probably worked out - a cup of tea arrived... This is poor staff training and also the girls need to improve their English language skills.

Cabin Review

Cabin Royal Suite

Cabin was clean (only because of Roberto) although the whining at the balcony door will need urgent attention.

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