We had travelled on Balmoral and thought this was a good cruise company and we needed a break. The cabin was adequate but very tired. The bathroom facilities very basic, and this was a Superior Suite, £5k plus!!.. The food on board was adequate, buffets were varied but nothing out of the ordinary offered. Very little fresh fruit, lots of tinned, and very few vegetables with plated meals. The restaurant staff and service were good good.
It was a scramble to get seats in the Neptune lounge for evening entertainment. The floors in the toilets next to the Neptune Lounge were filthy.
The announcements were often inaccurate. The ports visited were, on 3 out of 4 visits, building sites which needed to be negotiated on leaving the ship. The Observatory during this trip, was used as a napping area, with no atmosphere, nowhere to sit because of the sleepers.
The cabin was reasonably spacious but gave the appearance of being grubby. There were only bottled toiletries in the bathroom and the floor was dirty. The air con was VERY noisy and windy and the cabin was very cold. When the air con was switched off the noise from the swimming pool and jacuzzi above were like a water torture.There were ample hangers and wardrobe space. The bed was very uncomfortable and on investigation we discovered the bed base was corrugated metal, it was like lying on pebbles. Underneath the bed was filthy with debris left behind. The balcony had a huge overhang so no sun could penetrate to the seating area. We had 24 hours without heat with an outside temperature of 4 degrees. Two nights we had no water to bathe or do ablutions.
Room service breakfast was poor, only tinned fruit served and miniature pastries. Tea arrived as two pots of hot water and no tea bag, coffee was always cold.