Queen Mary 2 (QM2) Review

4.0 / 5.0
1,328 reviews

Uncaring Cruise Line - Suite passenger

Review for Europe Cruise on Queen Mary 2 (QM2)
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Mrs Stead
10+ Cruises • Age 60s

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Sail Date: May 2017
Cabin: Queens Suite

Cabin 10133 on Cunard Queen Mary to ship travelling out on 24 May for two nights.

We stayed in a penthouse suite. The suite was quite nice but there was certainly no butler service. Just a room steward whom we saw a couple of times if that. When we really needed him, he was nowhere to be seen, nor to be contacted by phone. There was no particular dispensation for suite guests as they proclaim. The Queens grill food was dry and awful and lacklustre as was the service. There was certainly no filet mignon with eggs on top for breakfast nor was there châteaubriand unless you ordered it 24 hours in advance. I suppose ordering it in advance was so they could defrost a chunk of meat and try and save it up to you with icicles in the centre…! When we complained, no one bothered. It was our 40th wedding anniversary and they knew that. However we were not given any special treatment. Finally, I would like to state that the suites are fairly nice. However expensive for what they are. What's surprising is that there was no post-cruise survey so do they not care about future customer return? !!

Cabin Review

Queens Suite

Cabin Q5

The cabin was a penthouse suite which was spacious but the balcony was thin and narrow - too narrow to sit and enjoy. We were led to believe there would be butler service. There was none...! Very disappointing. The 'butler' was an ordinary (not very good) steward who was invisible most of the time. A bottle of champagne was left but no strawberries as promised. We were not shown how to operate the curtains or anything else in the room.

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