When we arrived at the ship, people were in a long line that seemed endless. No one from RCCL, directed passengers where to go. When we were 3/4 way through the line, a woman came and asked for anyone with a suite to follow her, this saved us some time to get on board.
This ship needs a refit, the ship has lost her sparkle, carpets looking old, rust showing, deck railings weathered. The shops need new display cabinets, with exciting stock. This ship sells very little, don't forget anything, because you won't find a swimsuit or shirts on board. The store staff were embarrassed with what they had in stock, but said they just came from Europe. Very low end jewelry.
We had booked the Murder Mystery dinner shortly after booking the cruise. After booking we upgraded our room. The dinner was the first full day at sea. We never received any information about this, and we continually checked at the pursers desk. We were told everything was sent to the room. The night of the dinner we found out that they had our old room number, yet every time they called to find out for us, they mentioned our correct room and we were told not to worry.
Main dinning room food was cold, unappetizing, soup was served with hair in it. The waiter did his best, but he didn't cook the food. We never did see the head waiter, yet we were expected to tip him!
Owning a business I need Internet, Wifi on this ship is expensive and almost useless, just try log on!
Ice show was excellent, don't miss it.... The only good production on the ship. I have seen the marriage game on too many ships!
We had booked the Turtle Farm tour in Grand Cayman Island. The tour was to start at 11, yet at 11 we were still sitting in the theatre waiting to get off the ship. When we finally made it off, we still waited on the pier for another hour for the bus. We were almost 2 hours late starting this tour, the driver was awful. Didn't say a word the whole drive to the farm. The trip was supposed to include information about the island. - Not so much!! The only thing the driver said was when we were getting off - to make sure we got on the right bus in 2 hours. After an hour we were ready to leave the area, but had to wait. When the time came to be picked up, our original driver didn't show up. Again we had to wait and then were put on another bus. This driver at least had personality and explained things as we sped by the sights. We managed to make it back to the pier with 45 minutes to spare before the last tender back to the ship. My Wife hardly had any time to do the shopping she had hoped to do.
We have only been on one other cruise where we were disappointed in the housekeeper. One positive, she wasn't the worst, but would be the next to it. Things weren't cleaned that well. And information not delivered. WE always use the wash and fold service and kept waiting for the information on it. On day 6 of the cruise there was a quick note in the newsletter. When we asked her about it, she told us we were using the wrong bag (had our clothes in the paper bag) and told us we should be using the bag and information she left in the room. We told her she never left anything and that we had been looking for it, she started to argue, but we told her to just get the bag so we could get the clothes done before we left the ship. We had decided to do the early disembarkation and went to breakfast at 6:15. We got back to our room just before 7 am to find them already in our room with the door open, stripping the bed etc. Our luggage and personal things were still sitting out. We understand that they have a busy day, but we hadn't even left the room yet. We felt rushed to get out, yet we had over half an hour before we were supposed to meet to get off the ship.
Early disembarkation - Don't do it
We have enjoyed this on previous cruises, not having to wait in areas of the ship until you are called to leave. 8 AM we were ready to leave the ship, but on this cruise, so were 75% of the passengers. The line ups were stupid, people that had too much luggage, dragging it, children walking in front of you, wheelchairs. This was for people that could handle their luggage for a fast exit!
The one thing we were really disappointed in was the great service that RCCL used to excel in. What was noticed by its absence was when you thanked a staff member the phrase "my pleasure" now you are lucky to get any acknowledgement. They usually don't say anything and walk away. But all of this was their loss as this was the lowest bar bill we have ever had! 25% of what we normally spend! Most of the time, you couldn't find service.
It was a pleasure to meet, Kate, David, William. Anna, Michael and Mary at our dinner table, you all are added to our memories....