Our trip on AmaStella’s 14 day River cruise of Europe was our first river cruise. We arrived early morning on day one and waited 45 minutes at the airport for our transfer to the ship. We were told that room check in was in the afternoon so we did not expect a reception…..but it took some time before we were acknowledged by a few men in Ama uniforms who approached us, took our luggage, and led us ...
Response from SocialMediaA, Coordinator, Social Media
Dear Ksuevine,
We sincerely apologize for the disappointing experience you described. We appreciate you taking the time to document your concerns; it gives us a chance to address our...
We had first river cruise in Europe, and we fell in love with it! The food was outstanding, our ship is beautiful and comfortable. Cabin is very clean with the best service ever. The food is absolutely delicious, everyone enjoyed it, and appreciate it. There are a lot of fresh vegetables and fruits served daily and creative menu, which is also variety of wonderful food. The service is awesome, ...
Response from SocialMediaA, Coordinator, Social Media
Dear ourcruise2019,
Thank you for taking the time to share your thoughtful review of your recent cruise. We are so happy to read you enjoyed your time on board AmaStella, your review truly...
The AMA Stella is a great ship with an even greater staff. We thoroughly enjoyed all aspects of this cruise. The shore excursions were well organized & there was a good variety of them. Food was generally quite good although the osso buco left something to be desired. I will give a shout out to Michaela from Romania who is a great bartender/waitress. All wait staff was friendly & did a good job. ...
This cruise was chosen because of an interest in the history of the Netherlands and Belgium and the tulips. In advance of the cruise, I spent three days in Amsterdam where I explored the city, visited the Anne Frank House and the Van Gogh Museum. I met the AmaStella at the pier in Amsterdam. Everything was perfect onboard ship and with the excursions planned for the journey. The staff/crew on the ...
This was our first river cruise. We will definitely do it again, and based on this experience AMA will be our first choice. Everyone on this ship went out of their way to be friendly and helpful, from the captain to the cruise and hospitality directors, to food service personnel, waiters and bar attendants, and to housekeeping staff. Food was excellent, particularly the Chef’s table which was ...
Sailed with AMA before, loved it! Their attention to detail is superb. This time we experienced a drought that altered our course and experience. AMA took us to 2 extra countries not on our original itinerary, made everything pleasant and seamless, remained positive and upbeat, and gave us a 100% credit for a future cruise of our choosing!
We were on two ships, identical accommodations. Cabins ...
We chose this cruise as a group cruise to see the sites of the Rhine River (and Castles of course). We departed Central Florida Friday evening on a non-stop flight to Amsterdam arriving Saturday morning. After checking into Hotel Estherea, we all went out exploring the city. On Sunday we had arranged for a private tour that took us outside of the city. We visited Marken and Edam and toured ...
The staff are what makes this cruise so incredible. Getting home for dinner each night to the same lovely waiters, who made an amazing effort to entertain the children we had in our group, made every mealtime an event. Special mention to Ogi, Milos (Mr Vanilla), Ivo and Andre, for whom nothing was too much trouble and who went above and beyond to make sure our dining experience was amazing. They ...
The ship and crew I can’t say enough good things. EXCELLENT personal service 24/7. Took the cruise from Amsterdam to Basel. Simply amazing. The cabin was a 10 plus with plenty of room and George my housekeeper was excellent.Food was spectacular. When I cruise again in Europe this truely will be my only choice. All the shore excursions were handled correctly, on time, and very interesting. The ...
My wife and myself chose this cruise for our golden wedding anniversary celebrations. A bonus was that it was a wine theme cruise. The crew/staff are amazing. You feel totally pampered. The evening meals were just superb with accompanying wines. The lunchtimes and breakfasts gave you a very good choice which offered both a buffet style as well as a table waiting system.The stateroom on Cello deck ...