We’re do I start, this our first cruise and our last with Holland America. First the good, outside cabin good with great steward; have it all package good value and Wi-Fi actually worked throughout the ship. Specially dining was excellent. Band in the rolling stone lounge excellent but that’s about it. Dining in the main venues was an experience to be missed. Lack of organisation and it appeared ...
NCL is going down the drain. Disorganized embarkation. People running everywhere. Was told to leave luggage at the curb. 2 Pieces of luggage arrived at 5 pm the 3rd one at 10 pm.
Disembarkation was a total nightmare. Luggage was supposed to be there at 8.30 am showed up at 12 pm. No NCL Personnel to be seen anywhere. Luggage was picked up by local sea port employes and hand carrried/pulled (2 ...
We cruise a lot and travelled on the Holland America line before covid and it was fine. However this most recent trip was disappointing and an exercise in money-grabbing. The menu did not change the entire trip, that is to say French onion soup was the ONLY soup on offer for the duration - how difficult is it to make another type of soup? On the first day I asked for the herring but was told it ...
We booked the cruise because of the great itinerary (as advertised), which included port calls at the 3 Japanese islands. NCL had then decided to consolidate the 3 stops to 2 - only in Okinawa. The extra day was turned into a sea day!
About 1 week before sailing, NCL elected to move the disembarkation port from Yokohama to Koto City in Tokyo. Despite of complaints, NCL's position was "too ...
My first time sailing with Cunard having sailed mainly with Royal Caribbean (14 cruises) and I was so disappointed.
1, the stateroom was nice but the balcony was stained and rusty.
2, the ship felt old and tired.
3, the shops on board catered for people who wanted expensive watches and jewellery, ladies clothes, booze and the normal Cunard material.
4, I didn’t purchase the $400+ ...
This was the first time our family have ever gone for a cruise. Before this, we had googled and saw some reviews but the nightmare started at the port itself.
Hwajing the organiser in working partnership with Costa - didnt do a good planning. With thousands of guests checking in plus an islamic group tour as well, it was chaos and there was certainly an attitude to care for the elderly and ...
Costa Serena Cruise Review: A Nightmare at Sea
Our family's first cruise aboard the Costa Serena unfolded as a series of disappointments and frustrations, overshadowing any fleeting moments of satisfaction. From start to finish, the journey was marred by significant shortcomings and lapses in service, painting a grim picture of our cruise experience.
The Depths of Disappointment:
1. Chaos ...
The following are my comments after disembarking:
A group of 15 of us thought we could travel together happily, but we were extremely angry. . . .
1. The hull is a bit old and rust can be seen in many places.
2. You only have to eat 4 meals a day (breakfast, lunch, afternoon tea, dinner). There was no supper.
3. The food was basically the same for three days. The breakfast is 90% the ...
Visa Services: told to get a Chinese visa by Holland at a cost of $1000; ship offered them for free while underway. Guest Services barely apologized and offered no compensation. Excursions: over half the guides didn't speak English well enough to answer questions or give commentary, visited sites were repetitive and boring. It was clear Holland had done no quality control on their excursions or ...
I booked Costa Serena Cruise from Malaysia (Port Klang - Penang - Phuket), travelled on 19-22 Jan 2024 and I felt this was the worst cruise experience ever. I paid USD1000 plus (premium balcony) for 2 pax. RC and Genting Cruise rooms facilities are far better. Costa rooms lack toiletries, with only soap and pulp body shower gel (syampoo/body gel all in) available, a small bathroom, no coffee ...