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51 Helpful Votes
Sail Date: May 2016
We actually didn't sail on that date as we didn't sail at all and I wanted to share my experience of the customer service you should expect when your cruise gets cancelled by Hurtigruten. My mother was informed of the cancellation when ... Read More
We actually didn't sail on that date as we didn't sail at all and I wanted to share my experience of the customer service you should expect when your cruise gets cancelled by Hurtigruten. My mother was informed of the cancellation when she was about to board the plane to Norway. Not only she spent the whole time crying and worrying, but no alternative was provided. The refund didn't come through until 6 days after the cancelled trip so my mum had to borrow money from me in order to get to Trondheim, the final destination of the cruise ship. When I politely asked to cover expenses in order for us to get to Trondheim, I was refused citing "it is not our policy" though in terms and conditions there are vague statements of cancellation refunds as well as complaints procedures. We have spent an extra £500 trying to get to Trondheim which we have otherwise never gone to if the cruise was cancelled 2 or 3 weeks before the date but as all our hotels have been pre-paid it was a horrible experience. If anyone has any explanation for how a trip organiser isn't liable for customer's getting from A to B that they have sold on the first place, please share with me. This is the first of a kind for me and I would personally never organise anything with Hurtigruten again. Read Less
Fram Ratings
Category Editor Member
Cabins 3.0 3.9
Dining 3.0 3.4
Entertainment 2.0 2.8
Public Rooms 3.0 4.2
Fitness Recreation 2.0 3.5
Family 1.0 3.5
Shore Excursion 4.0 4.0
Enrichment 4.0 3.8
Service 4.0 4.1
Value For Money 4.0 3.5
Rates 4.0 3.8

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