Just returned from a 9 night Southern Caribbean cruise and experienced something I have never seen on a Celebrity cruise before. For some reason, some fellow passengers felt “entitled” to reserve 4-8 sun loungers while other guest ... Read More
Just returned from a 9 night Southern Caribbean cruise and experienced something I have never seen on a Celebrity cruise before. For some reason, some fellow passengers felt “entitled” to reserve 4-8 sun loungers while other guest went without. Silhouette officers were approached over this issue and either ignored the situation or failed to take corrective action that is common practice on other ships. Maybe it was the large amount of groups on this cruise, but the fact of the matter is the 30 min policy has to be policed and enforced.
Other than that, it was a nice cruise with an excellent itinerary. However, Silhouette is starting to show its age and seriously needs an upgrade which I understand will occur in 2020.
On a positive note, the food in the buffet and main dining room was excellent and so was the entertainment on this cruise.
Overall, a good cruise but Celebrity needs to sort out the pool deck issues as some guests were so upset they decided not rebook with Celebrity. Read Less
The OPUS main dining room was not well organized from the taking of table orders to getting your food. Tried twice in OPUS and final cruise night was worse than first night. CAFE DE BACIO was very good. The Oceanview Cafe had lots of ... Read More
The OPUS main dining room was not well organized from the taking of table orders to getting your food. Tried twice in OPUS and final cruise night was worse than first night. CAFE DE BACIO was very good. The Oceanview Cafe had lots of great choices and themed dishes. Our cabin steward (Oki) was excellent. Smiling, pleasant and always working hard. The swimming pools were very nice and it was nice to have an adults only solarium. The pool butlers worked hard making sure used towels were gathered and fresh ones replenished. They were always looking after us to make sure that we were hydrated at all times. The unfortunate part was the timing of the late shows. After a full day of activities, bedtime was calling us. The crew was amazing, enjoying their jobs and always welcoming us wherever we went. Very windy and choppy at times that made us look like drunks on the ship and we only had the premium non-alcoholic package. A very pleasant time cruising with Celebrity Cruises and will do so in the future. Read Less
We loved the itinerary of this cruise. Singapore embarkation was quick and luggage delivered to our room. Our Balcony cabin 8031 was spacious with enough closet space. However the bathroom mirror fogged up after the shower. We reported ... Read More
We loved the itinerary of this cruise. Singapore embarkation was quick and luggage delivered to our room. Our Balcony cabin 8031 was spacious with enough closet space. However the bathroom mirror fogged up after the shower. We reported it to the house keeping and front desk. After 3 service call the repairman couldn't fix the problem indicating the problem with their exhaust system of the ship.
I am a vegetarian the first few days the food was very skimpy, after speaking to Restaurant manager the problem was fixed. The dining room staff Elias and Johnson were friendly and very efficient.
Our room attendant Daria is very sweet and always asked about our comfort. The shows are excellent. Overall it was a good cruise, hope celebrity will replace this ship with a newer one.
Shore Excursion we took Colombo, Goa, Muskat and Dubai excursion. Most of the excursions were city tours. The tours were OK.
Overall thecruise was average due to creeky old ship. Read Less
Summary: The Celebrity Edge strives to be a luxury ship, but without the associated service. It is an amazing ship, and perhaps one of the smoothest rides regardless of the weather. The Avant Garde decorations and statutes are interesting, ... Read More
Summary: The Celebrity Edge strives to be a luxury ship, but without the associated service. It is an amazing ship, and perhaps one of the smoothest rides regardless of the weather. The Avant Garde decorations and statutes are interesting, if not somewhat strange. Many passengers said they were a waste of money and useable space. They might appeal to art aficionados. The downside is they remove some of the ambience found in older Celebrity ships. Many passengers voiced concern that Celebrity has neglected the passenger (except the elite in suites) at the expense of a fancy ship. So if they are trying to be a luxury cruise company, they have a long way to go in customer satisfaction. One aspect of this is the high end charges for everything. The standard beverage package no longer works in most restaurants or bars except for the basic drinks. Fancier drinks, like those in the Martini Bar, all start around $20, putting them out-of-reach of the classic beverage package ($9 limit). This did NOT use to be this way on previous Celebrity sailings. Internet is good, but also very expensive. Now for some details…
The room was very nice and comfortable. The "infinite balcony" or whatever you called it was nice. Only problem was the sticky window opening (again, a new ship minor mechanical glitch). The bathroom was very functional with no issues. Bed was perfect and a variety of pillows means you can find one the works for you.
I do miss the personal touch experienced on previous Celebrity cruises for special events. We always go on Celebrity for our anniversary (February) and previous trips the towels were folded like a swan, a flower or petals were placed in the room, and other really nice touches. None of that this time. I miss that--it makes you feel special.
We miss the classic Martini Bar with the ice top. The new one cuts out half the seating, plus now there is a live band in the area, meaning that there never is enough seating, even with floors 4 and 5. Very, very difficult to get a drink order filled (also because there aren't enough waiters). The old bar had such a fun thrill to it, with performances all the time. Now the performance is limited to one at 8 pm.
The app needs work. I think during our week there were three updates, which you can only get IF you are connected to the internet. It routinely failed to have previously scheduled activities, and certainly failed to add ones that were added while onboard in many cases. Sometimes launching the app it would take several minutes before it was fully launched. There is NO information on the direction and speed of the ship. It'd be nice to see the ship location and navigation information. There is NO information as to the standard dining menu for the day. That information is hidden on the ship and the app--the only way to get it is ask the waiters while at dinner.
Photos was a joke. Most all the time our photos were missing. Of course the staff would take our information and then the next day the photos might appear. Photographers would ask the room number, yet photos would still not show up. At times the photo access was closed (daytime hours) even though searching is simply a computer process and requires no personnel. Why not have the computers up and running even when no staff is present? By the last day, 90% of the photos were finally there in the evening, but we had so little time we ended up not doing anything. Also, the price is ridiculous--$350 for just the digital, and $25-$50 for each print. I've had much better pricing on other cruise lines, and even on previous Celebrity ships.
Ports of call were typical for Celebrity and were excellent. The new disembarkation area is superb and speeds things up tremendously.
The very best thing abut Celebrity is the entertainment. It is simply outstanding. You bring in such a diverse group of performers that compliment the crew's dancers and singers shows. The comedians were outstanding, as well as the magician. We would never miss a night of performances, and the new circular stage is impressive. Granted their were some technical issues for the performers (earpieces) that I'm sure will get worked out, but nothing that detracted from the shows. Simply excellent. Read Less
Bucket list to see Australia. Embarkation and disembarking are the worst part of any cruise. This was no different, although clearing the ship of that large a number of passengers and preparing for the arriving passengers in 4 to 5 hours ... Read More
Bucket list to see Australia. Embarkation and disembarking are the worst part of any cruise. This was no different, although clearing the ship of that large a number of passengers and preparing for the arriving passengers in 4 to 5 hours is a difficult task.
The crew was fantastic in every department. They actually appeared to be happy to serve you.
The food was well prepared but the selection was small. It seems they want you to use the buffet or pay for one of the specialty restaurants.
My main complaint is the constant up selling. I researched to find the cruise I wanted along with the type cabin and extra packages. I bought the classic drink package and was constantly receiving emails trying to get me to upgrade. At least twice a day on the cruise I was approached about booking specialty dining. Everything now seems to be geared toward getting you to spend every cent you have in the shops and restaurants. Read Less
My wife and I have been on 55 cruises, the shortest 11 days, the longest 28 days. We have sailed with NCL, Holland America, Princess, Azamara and Celebrity. On Celebrity we are Elite Plus members with 2000 points. Our most recent cruise ... Read More
My wife and I have been on 55 cruises, the shortest 11 days, the longest 28 days. We have sailed with NCL, Holland America, Princess, Azamara and Celebrity. On Celebrity we are Elite Plus members with 2000 points. Our most recent cruise was a back to back on Celebrity Solstice. Here are the pros and cons.
The pros: Friendly Crew and excellent service though out the ship. Good meals. Nice casino. Wi-Fi is good. The daily get together for Captain's Club members in the Sky Lounge was very enjoyable. The music played at the pool wasn't deafening.
The cons: Because the backs lounge chairs in the Solarium can only be raised about 45 degrees and we found them too uncomfortalbe to just sit and read. The ship is starting to get a "tired" look. I noticed a lot of rust. Maybe Celebrity should attend to the fleet before more building new ships.
Unrelated pet peeves:: Cruisers who come to breakfast for the gym or track wearing their sweat soaked work out attire. They obviously don't have any respect of their fellow travels. Maybe a security guard should be posted at the entrances and deny them entry. This happens on all the ships.
Cruisers who linger chatting or reading after breakfast and lunch while others are searching for a table. Read Less
Two weeks away with friends, wanted sunshine and being looked after. Celebrity are top notch when it comes to cruising. If i have one criticism it is with their menus, they never change. There were three Chic nights and the first two were ... Read More
Two weeks away with friends, wanted sunshine and being looked after. Celebrity are top notch when it comes to cruising. If i have one criticism it is with their menus, they never change. There were three Chic nights and the first two were just normal menus,mthe final one the big hitters come out, Lobster, Beef Wellington, Duck ala Orange and aleg of Lamb, you cannot eat them all, why oh why can they not be split across the three formal evenings.
Entertainment was excellent, just disappointed that the Tenors of Rock could not be brought on, lol. Dont like Jugglers, Magicians butbitherwise a great rick band, comedian and two vicalists
Ports of call good, some great some we got straight back on board. Dominica still not fullt recovered from Hurricanes.
The ship ran out of Red Stripe and Miller after four days, or so I was told. Wine choices on classic packages are limited, is that a ploy Celebrity
Overall loved the cruisev Read Less
Is it perfect? No. Is Celebrity pushing the envelope with the concept and design? Yes. And for that, I applaud the line to appealing to a demographic that is younger than your typical cruiser (this is a business after all, folks). I ... Read More
Is it perfect? No. Is Celebrity pushing the envelope with the concept and design? Yes. And for that, I applaud the line to appealing to a demographic that is younger than your typical cruiser (this is a business after all, folks). I expect that next time we cruise the Edge, the average age will fall significantly as most older people I spoke to prefer the Solstice ships.
A summary assessment:
Embarkation - new terminal, friendly service, quick process. Onboard before noon.
Rooms - beautiful design and comfortable. I didn't find it small at all as others have mentioned. Bathroom is a big upgrade (especially the shower). Plenty of storage too. Not sure I would do the infinite veranda again though. I do agree with others that it felt like a screened porch. I did miss my coffee on the veranda in the am. But overall, the room was nice.
Service - top notch on all levels; bars, restaurants, casino, stateroom attendants. Really friendly and wonderful people.
Restaurants - I liked the 4 separate main dining rooms which felt more intimate to us. We visited 3 of the 4 and all meals were quite good (especially Cyprus). We went to Raw on Five twice - great value for the food (sushi and several hot dishes). We really enjoyed it. The steakhouse was decent. We had dinner at Eden as well. We debated not eating there after reading the reviews online but we really enjoyed it. Five courses with two choices for each. Smaller portions but superior quality.
Buffet was solid especially the late night pizza tucked in the very back of the ship. Oh, and mast grill never disappoints.
Overall, I thought the food was better than past Celebrity cruises we have taken.
Bars - I had read reviews that there were not enough bars on board. I have to disagree. With the standard pool bar (very busy), Magic Carpet bar (parked at the pool deck during the day at sea), the sunset bar (very quiet) and the service bar inside the oceanview cafe, we didn't have to go far for a drink. Inside there are plenty of options as well: the casino bar is a HUGE upgrade over other Solstice ships (you feel connected to the Grand Plaza and the entertainment); I thought I would miss the old martini ice bar but I didn't...plenty of seating in the Plaza as a whole versus the other Solstice ships. And the Club was a good option too (Silent Disco!) for a drink. Overall, no complaints on bars :)
Entertainment - I saw two comedians, a magician and one musical show. I would rate these together as a solid B - on par with other entertainment on Celebrity ships. The musicians moving between the Rooftop Garden (a wonderful spot near the Sunset Bar) and the Grand Plaza were really good - simple, easy going music to enjoy. Well done.
So overall, it took me a couple of days to get used to the ship and the layout. We had been on Reflection and Silohoette both of which felt like a comfortable sweater after 5+ sailings in terms of knowing where things are and how best to navigate the ship. But again I applaud Celebrity making a bet to attract a younger, next generation set of cruisers. Will 20's and 30's flock to it? Perhaps not, but certainly more 40's and 50's would find it a wonderful vacation. Well done! Read Less
We are a couple in mid 40’s with 2 teen girls, our 10th and 11th cruise. Previously sailed with: Costa, MSC, Holland America, Carnival, Princess, Celebrity. Have already explored about 90% of Caribbean islands, so now mainly sailing for ... Read More
We are a couple in mid 40’s with 2 teen girls, our 10th and 11th cruise. Previously sailed with: Costa, MSC, Holland America, Carnival, Princess, Celebrity. Have already explored about 90% of Caribbean islands, so now mainly sailing for the ship, not for destination. Year and a half ago, we decided to check both ships (being under construction at that time), and booked them right after the tickets become available. We were so excited to cruise again with our 2 favorite cruise lines, and check both brand new vessels back to back. Expectations were set very high.
We sailed on Nieuw Statendam first. Best food ever, including buffet, Dive-In, and MDR with delicious lobster, prime rib dinners, and mouthwatering desserts. One of the nicest looking MDR we ever saw (see pic), our waiter Sudiatmika was above and beyond. Great laid out buffet never crowded, so many healthy options to choose from, individual deserts or fruit portions (no mess). We did not try up charge restaurants, Grand Dutch Café, or New York Deli & Pizza, no casino, or spa. There are tons of great music venues: performers at Rolling Stone Rock Room were the best, best, best we have ever seen, great couple at Billboard on Board, talented Lincoln Center Stage and BB King Blues teams! Nieuw Statendam is very easy to navigate ship. We would like to re-christen her to “Nieuw Cozydam”. The most friendly and most professional crew, mainly Indonesian / Filipino. Very polite passengers, and yes, bit older, but worked perfect for us. Most technological advanced theater with LED screen around. Areas around both pools never crowded, several free loungers. Here are other small premium touches not found on competition’s vessels: orchid plants on every single table in the buffet, live flowers in MDR, tons of live floral arrangements through out the ship, our cabin has 2 bathrooms (family ocean view stateroom 1030), received beautiful “diploma of finished cruise” signed by Captain on the end of journey. For disease prevention no self service in the buffet (very smart). Thinking about any room for improvement.... and simply can’t find any.
Right after disembark from Nieuw Statendam, quick stop at the garage’s rooftop where we parked (see pic), exchanged clothes and supplies, and hopped on the Edge. I must say that Celebrity built a state of the art terminal (yes, matching Edge design), and it is the most beautiful terminal we’ve ever sailed from. Since we did all the paperwork in advance, the embarkation took 5 min. We had a blast from the first moment we stepped on board and were welcomed with champagne. Better name for this cruise liner would be “Celebrity WOW”. Very modern, stylish, impressive, spacious vessel we’ve ever been on, or we’ve ever seen including futuristic computer mock ups found online. Well-designed contemporary ship inside and out. Impressive atrium, theater, beautiful pool area and Rooftop Garden. We actually love the controversial infinite veranda concept (had 2 Concierge Class Infinite Verandas 11131, 11133 – it was a free upgrade from Celebrity, had originally 1 ocean view quad cabin booked – thank you Celebrity). State of the art cabin/bathroom/infinite veranda, all these light years ahead of any competition (seriously). Shows were great, food too. We did not try up charge restaurants, no casino or spa. We loved our waiters at Cosmopolitan Suphawan & Bundhoo, they worked in tandem, and were the most professional, quickest and beautiful looking team ever served us (see pic). Stateroom attendant Tania, she worked by herself, and also I would say she was the best, and very hardworking room keeper out of all 11 cruses. “Next generation” elevators, so modern and very efficient, biggest we’ve ever seen.
There were so many new things for cruise industry we loved: non stop playing “mysterious” music on the stateroom hallways, two story high ceiling in the buffet, extra large staircases, multiple decks running track, amazing chandelier in the atrium, bizarre Eden, and even more bizarre Eden’s performers (we actually liked the controversial smell there), silent disco experience, professional and dedicated cruise director, spacious public areas, every single furniture well made and designed, very high quality materials allover, specially loved premium velour fabrics used on almost all chairs in all food venues. Tons of beautiful art and décor through out the ship. Since this is a band new product, there are minor things we would like Celebrity to polish: all shops on board are on high end side. Deserts and cakes at buffet some times were tasteless. There are designated areas with sink vases when entering the buffet, but no crew posted to encourage passengers to wash their hands. Sticky tongs in the buffet. Cakes were not individually portioned on plates, caused bit of mess at dessert stations. Too many restaurants located directly in the atrium area made this impressive space very loud (kitchen noises), and food smells.
Both these cruise lines, and both these ships are our favorite to date. As we mentioned earlier, our expectations were set very high, and we waited with a heart beat 1.5 year to both these sailings. What happened was we ended up with best vacations ever! Celebrity Edge is unique, most beautiful and most modern, truly a ship of the future. We really enjoyed photographing and exploring her. We had 3 stops, but in the event we have zero port of calls during 7 day cruise, we wouldn't complain. On the other hand, when we are looking from the distance at Nieuw Statendam, what we immediately see, it is an icon of premium and quality. Nieuw Statendam offered best music experience, best food quality, coziness, and the most friendly crew in the industry. This cozy ship makes us feel so special, like we were guests at our own resort. If you are not paying attention to all the bells and whistles other lines offers to attract families with children and younger crowd, both above vessels will fit you perfect. If you love dancing, great music, relaxing atmosphere, great food and service definitely do Nieuw Statendam. If you are décor person, would like to sail on the most modern ship in the world, sleep in “next generation cabin”, definitely Edge is a must to see! Now Scarlet Lady, and Edge’s and New Statendam’s future siblings are on our radar.
Happy sailings! Read Less
First the positives (because there are many) The ship was clean. the crew were all friendly and polite. The ship is clean, everywhere and you never had to wait long for an elevator. To get off the ship for excursions was organized and ... Read More
First the positives (because there are many) The ship was clean. the crew were all friendly and polite. The ship is clean, everywhere and you never had to wait long for an elevator. To get off the ship for excursions was organized and easy. The food was pretty good. We ate at the Tuscan Grill for the first night and Nazareen was the person who would get us anything to drink. We saw her in the buffet every morning after and she remembered us and always smiled. She was very sweet.
One thing that is a MUST on this ship is to go to Qsine restaurant. It is a specialty restaurant and you have to pay extra but it is well worth the extra price. It was the best meal we have had on any ship. Before each course there is a video/show that plays out on everyone's table and plate. Le Petit Chef catches and prepares your meal. When the video is finished, it disappears from the table and your waiter serves you with the same dish Le Petit Chef just prepared in front of you. This goes through every course and is very entertaining and great food!!! Don't miss this!
We had anytime dining and always had to wait 15-30 minutes to be seated (there were 6 of us). The staff were very nice and the food was good.
Joan was our stateroom steward. He was wonderful! Always greeted us when he saw us with a smile and a great attitude. Our room was always clean and everything stocked. One morning the divider on our balcony was loose and it was fixed when we returned after breakfast.
Eddy the cruise director was great. You saw him everywhere. I don't think he ever stopped working. He was friendly and hilarious. He was the best cruise director we've had on any ship we've been on.
The entertainment was excellent
Really, the only bad thing was the Muster drill. This was the worst of any cruise line we've been on. People were jammed in the photo area shoulder to shoulder standing while we watched a couple videos (if you could see them over and around the people around you. I felt bad for people who where on their first cruise because I'm sure they weren't able to understand anything that was going on. If there were a real emergency, it would be awful. They need to have more areas for the muster drills and have fewer people. It was way too crowded! Everyone was complaining. Luckily that was at the beginning of the trip and the rest of the trip was wonderful! Read Less