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7 Night Alaska Cruise from Vancouver

7 Night Alaska Cruise from Vancouver

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Celebrity Eclipse
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Itinerary

  • Day 1
    Vancouver
  • Day 2
    Inside Passage
  • Day 3
    Icy Strait
  • Day 4
    Hubbard Glacier
  • Day 5
    Juneau
  • Day 6
    Ketchikan
  • Day 7
    Inside Passage
  • Day 8
    Vancouver

Celebrity Eclipse

Celebrity Eclipse - Celebrity Cruises

Pros

Private club and restaurant for suite cruisers; craft cocktail and beer bars for everyone else

Cons

Passengers not traveling in suites (the vast majority) are excluded from certain bars and restaurants

Bottom Line

One of the most sophisticated, stylish and contemporary mainstream cruise experiences


Cruise Reviews

1 Helpful Vote
Sail Date: February 2019
Very disappointing treatment of someone sustaining a serious injury on the ship due to their negligence. Poor medical treatment. Poor follow up from Guest relations until I conveyed my concerns to them that I felt dismissed. My holiday was ... Read More
Very disappointing treatment of someone sustaining a serious injury on the ship due to their negligence. Poor medical treatment. Poor follow up from Guest relations until I conveyed my concerns to them that I felt dismissed. My holiday was ruined for myself and my partner and ship's response was more 'out of sight, out of mind'. The ship is beautiful, restaurants are good. The ship certainly has style decoratively and never feels overwhelmingly large or oppressive. Delightful cosy corners and cafes can be discovered everywhere around the ship which is generally well appointed for most things you need. Cellar bar terribly under utlised and such a shame as it's a delightful space. Packages are worthwhile. However we had a luxury drinks package and there was no Evian water available as this wasn't stocked in error at the port therefore we were only supplied with the usual bottled water. In addition every time I asked for grapefruit juice I was given orange on our cabin breakfast order. I was advised there was none? This was untrue, I discovered different food / beverage outlets don't share, possibly due to their accounting and stock management, none the less it is frustrating. General treatment of anyone injured in my experience disgusting, of course this has negatively influenced my entire experience which for me was very sad. I now look forward to surgery to repair my hand having returned home. Shame on Celebrity also for not advising passengers when they have a concierge class cabin in the corridor under the cafe that there is noise and obstructed views from the balcony, including poor maintenance and peeling paint onto it. Of course my cruise was tainted due to the fractures I sustained and a badly bruised bottom, both of which effected and still effect all my activities of daily living. However, I also believe it exposed some huge deficits in their service delivery, professionalism and ability to know how to effectively deal with challenging circumstances. In the words of a guest relations team member "most of the crew are young and inexperienced, they just don't know how to behave" and in the words of the concierge representative "there is a hierarchy on board the ship and you can't just talk to anybody" . Our dining experiences were good, all food and beverage outlets provided great service and friendly, attentive staff. Cabin once we relocated was a good size and well provisioned, cabin steward was excellent, Imade thankyou. I used the gym once prior to my injury and it is well equipped. Theatre shows were average by comparison to other cruise ships we have been on. Around the ship there was as usual plenty of activities available and something for everyone throughout the day, although almost non existent on port days, which if you remained on the ship could be a bit boring, although there is always the spa. I had a couple of treatments in the spa and visited the salon for a barber shave and haircut as due to my injury I couldn't shave and needed all my hair cut off. Both experiences were very good. Rio shore excursions were excellent, the remainder advertised appeared less so. We visited Buzios and Santos also. Shore excursions were well organised however. Cabin breakfast was generally served incorrectly and / or tepid, also around 20 minutes earlier on average than the time booked (because it suited them to do so I suspect based on the volume of orders, not satisfactory though). Laundry service was poor, always came back later than should have and we had to chase this up with cabin steward, also items should have been ironed and were apparently but quality was abismal. In fact we had them all done again at the hotel we booked into post cruise. I wouldn't recommend laundry use. This ship is more crew centric than customer centric, be warned, I wish I had been. Read Less
Sail Date: February 2019
This was our 21st cruise and 5th on Celebrity but first time back on the line in 2 years and first time on a solstice ship in 5 years. Shortly before this cruise we had done several others including our first sailings on Crystal and ... Read More
This was our 21st cruise and 5th on Celebrity but first time back on the line in 2 years and first time on a solstice ship in 5 years. Shortly before this cruise we had done several others including our first sailings on Crystal and Seabourn. We have travelled South America and Brazil extensively on land and this was a last minute booking just to enjoy another cruise and reacquaint ourselves with X (which we felt had become a bit expensive for what they provided). We had a week in Buenos Aires before the cruise but mostly hung out in Palermo which continues to be one of the nicer areas of the city. Embarkation was very busy. The cruise line tried to provide set times for passengers but most just arrived at the same time and we were given numbers. No priority. Once our number was called, security and check-in was relatively easy but then immigration was ridiculous with the queuing system one of the worst I have encountered and then a bus ride necessary to get to the ship, we honestly thought they would not finish embarkation in time. Once onboard 2 things were immediately apparent, firstly Celebrity ships still look amazing, secondly cost cutting is in place when we saw that the sparkling wine being used was the same horrible brand that NCL uses - yuck. The ship is lovely with the huge sky high atrium, wide walk ways and stairs, the floor to ceiling glassed sky lounge, lawn, indoor and outdoor pools. We did miss the promenade walking decks of other cruise lines but it was a minor issue. The gym is huge but was still very busy. We had a verandah cabin and I had forgotten how spacious and comfortable they are. The cabin was better than what we had on the luxury Crystal line. The storage is adequate. There is plenty of space to manuevre. The bathroom design is excellent. The balcony was very comfortable with uninterrupted views. The tv had many free movies but we did experience a lot of technical difficulties (4 out of 10 days). Our cabin attendant was nice but refills of bathroom supplies often had to be requested. Cost cutting - towel supplies were limited and often threadbare. Dining-in the past we have always been impressed by Celebrity but we were in shock after our first 2 nights in the mdr. Food quality had slipped a lot but strangely about half way thru the cruise it improved markedly. The dining room was very busy but service was good. The state of the menus was a shambles and disintegrating and clearly had not been replaced in years. We dined at Murano and Le Petit Chef once we were offered 30% discounts, the full cost is ludicrous. Murano was very good quality however we were constantly under the requests to buy lunches or other upselling experiences and asked to give good feedback, this detracted from the evening. Le Petit Chef is a gimmick and not worth the price, I thought it would be more interactive then it is. It felt like you were part of a convention meal. The lobster and steak were decent quality. The room design is cheap. Would not bother a second time. We didn't use the bufffet a lot but it seemed to have plenty of options and is well spaced out. We loved the coffee shop and the health cafe which were great alternatives. Bars and Drinks. This was the greatest disappointment. We had the classic package which has undergone a price increase while simultaneously being severly downgraded in options especially when it comes to after dinner drinks. On top of that bar staff lied about what was included, they also often omitted ingredients from cocktails. I tried to upgrade to the premium package but constantly found that most bars did not stock premium beers and waters. Even worse they regularly substitued using downgraded products, I watched while they regularly poured "classic" wines and spirits when premium requested, when queried they would either tell straight lies or feign error. After talking to the bar management we downgraded back to classic. Even here problems with no mineral water being available. Entertainment- we had 4 production shows, the quality was good without being great. Guest entertainers were average with the exception on the Brazilian piano player. The special samba show poolside in Rio was a real let down with canned music and average performers, I have seen many other shows and this was average. Activities-the activities team were very fun and put on loads of dance classes, trivias and games. The CD was a young italian guy who had loads of energy and great language skills and given the ship passengers were almost half Latinos did a good job. Between the pools, the grass lawn, table tennis, sports court etc we were never bored. We did feel that the vibe on the ship felt different to usual, we met many South American locals who were lovely and really interesting and despite being loads of families everyone was really well behaved. Having said that with a variety of languages it does "feel" a little different. Service-there was plenty of staff and they were definitely working hard but they lacked the friendliness we have associated with previous X cruises. Ports- we had great weather and we enjoyed IhlaBella and Buzios a lot. Santos is average. We have done Rio many times. Overall a nice itinerary for those wanting to relax and sun themselves. If the price were right we would do X again as we love the ship and cabins, there is a great variety of dining venues and bars, love the grass lawn. The drinks service needs to improve and we don't like that X seems to be trying to create a class system on their ships. We are more likely to pay a little more for the luxury when we can find the right deals as much prefer their onboard experience. Read Less
Sail Date: February 2019
The Eclipse Antarctica cruise was great - primarily because of MickeyLive! He engaged everyone in the scenery, terrific talks, great narration and interaction for 14 days! The cruise would have been boring without him. ALL of his talks ... Read More
The Eclipse Antarctica cruise was great - primarily because of MickeyLive! He engaged everyone in the scenery, terrific talks, great narration and interaction for 14 days! The cruise would have been boring without him. ALL of his talks were standing room only! The ship was fine, Captain Leo was also very engaging and friendly. Celebrity shore excursions are ridiculously over-priced! Do your homework before and book your own online. Here's an example - We booked a Patrick Watts tour to Volunteer Point (Falkland Islands) about a year in advance for $180pp. (Estancia tours is also about the same). The SAME ship tour was OVER $500pp. This destination sells out. Volunteer point is a MUST to see the penguins! If you don't book other ports ahead of time just walk off the ship and grab a tour at the port. Don't waste your money on celebrity excursions. Also, the ship cannot leave without you - the port authority will not allow it. The crew is forced to try to sell speciality dining meals. We actually bought a package of 4 on each of our back to back cruises. QSine was fun, once! We split the other 7 between Morano and Tuscan Grill. I tried to love Tuscan Grill but the food isn't great, at least the service is! Morana was consistently wonderful! We always requested Alin as our server! There's a tall waiter (don't remember his name) and we was somewhat arrogant. Our wine steward Fabrice was amazing! The services of someone like MickeyLive was noticeably missing for Brazil. Such a letdown without him. It was a regular cruise that could have been taken on any ship. Read Less
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