The ambience of the ship was excellent. Service, entertainment, activities during the day all outstanding. We upgraded to a suite which was well worth it. Our butler was first rate. Enjoyed the lectures, the photo classes, and the golf clinics. Food was fine in the Main dining room but the real stars were the Japanese restaurant and Taste for dinner. Not to be missed. No casino which was fine ...
Dear Steve26460,
Thank you for choosing to sail with Crystal! We are very pleased to read about all the extraordinary amenities, services, and activities you enjoyed onboard. At Crystal we...
Once upon a time…
I have decided to start my review with that sentence because the Crystal Serenity used to be part of a company called Crystal Cruises which was owned by Genting (a Malaysian Company). Crystal cruises ceased operations as a consequence of the financial difficulties from Genting and entered in a process of liquidation in which the ships and assets were sold to different ...
Dear travelberlin,
Thank you for choosing to sail with Crystal and for your lovely review of Serenity. At Crystal, we are pleased to welcome everyone aboard, from solo travelers to families...
We were excited but apprehensive. We had decided not to sail the Symphony again because of the age of the ship and the HVAC issues. Given that this was a newer ship we decided to take the Jan 5 Caribbean cruise as we truly missed sailing on Crystal (had gone on over 35 segments).
The positives: Rooms have been nicely redone and we paid up for the Sapphire suite which was spacious, well ...
Dear minntom,
Thank you for providing your sincere and honest feedback from your recent sailing aboard Crystal Serenity. We sincerely apologize that your time onboard did not meet all your...