American Queen Voyages Canada & New England Cruise Reviews
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Cruiser Rating
3.5
Average
22 reviews
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1-10 of 22 American Queen Voyages Canada & New England Cruise Reviews
Review for a North America River Cruise on Ocean Voyager
Cruiser_Lover
10+ Cruises • Age 70s
I choose this back-to-back cruise as it was visiting a lot of ports in the US and Canada I never been to before as well as the fall foliage. Note: After disembarkation in Portland (Boston) the ship head to Jacksonville, FL, to be sold as American Queen Voyages was no longer supporting cruise around the great lakes.
The decor of the ship was outstanding. It takes a passenger back to the days ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are glad to hear that you enjoyed the service onboard and that our Crew made it memorable. However, we are disappointed to hear about the other issues,...
Sail Date: September 2023
Review for a U.S.A. Cruise on Ocean Voyager
MommaB6119
10+ Cruises • Age 70s
We learned so much on this trip. From the Great Lakes, to shipping history, to the Hockey Hall of Fame and the Rock and Roll Hall of Fame, native Americans, Mackinac Island, big cities and small towns, and so much more, this trip had a little of everything.
We loved the ship and the crew was great. The dining staff really work as a team with wonderful service and a wide choice of food. ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi! Thank you for leaving feedback! We are so glad to hear that you had a great time on our Great Lakes cruise. While we are disappointed to hear that there was mechanical problems in the...
Sail Date: August 2023
Review for a U.S.A. Cruise on Ocean Navigator
CaliforniaTuna
10+ Cruises • Age 80s
We booked the Ocean Navigator 9-night Great Lakes cruise from Toronto to Chicago (Milwaukee, actually) scheduled to embark on Thursday, May 25th from Toronto.
During Thursday afternoon check-in at the pre-cruise hotel in Toronto, we were told transfer to the ship would take us to the dock in Port Colborne, Canada, not the dock in Toronto. This was a result of the Ocean Navigator having ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thank you for leaving feedback. We regret to hear that your experience on Ocean Navigator was not what you expected, and we apologize for the unprecedented mechanical problems. We will pass...
Sail Date: May 2023
Review for a U.S.A. Cruise on Ocean Voyager
Leighabelle
10+ Cruises • Age 80s
My husband and I had never seen the Great Lakes other than a peek from a Chicago hotel window many years ago and decided this would be a great 80th birthday present for me. We have had great experience with American Queen on two previous cruises and looked forward to this one. Unfortunately, we were disappointed from the time we got off our plane in Toronto around 10:00 at night expecting to ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello! We are disappointed to hear that you did not enjoy many aspects of your Great Lakes experience. We will make sure to pass along feedback to the hospitality team who arrived late for...
Sail Date: May 2023
Review for a U.S.A. Cruise on Ocean Navigator
stampingmom
10+ Cruises • Age 70s
We had never traveled all of the Great Lakes and this sounded like a wonderful opportunity. Unfortunately our 7 p.m departure from Toronto didn't happen and no real explanation was ever given. The first report was that we would be skipping Niagra Falls which was not a popular choice. That was changed. However, we had to go to Cleveland and Detroit and were forced to miss Saulte Ste. Marie thus ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi there! We are disappointed to hear that you did not enjoy your Great Lakes experience. We regret not being able to take you to Saulte Ste. Marie and will make sure to pass this feedback...
Sail Date: May 2023
Review for a U.S.A. Cruise on Ocean Navigator
perlmtr
6-10 Cruises • Age 70s
To make a long story short, we took this cruise thinking traveling up the coast in Autumn would be a beautiful experience, with the changing of the leaves and the bright, crisp air. However, the weather was very bad; it was cold, rainy, windy and foggy.
Our "adventure" began when we had to stay an additional night in the departing city of Boston because our ship was stuck in Halifax due to bad ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi! Thank you for leaving a review. We are disappointed to hear that you were unable to visit Martha Vineyard and Bar Harbor due to the weather. We will pass your feedback along to our team....
Sail Date: October 2022
Traveled with disabled person
Review for a U.S.A. Cruise on Ocean Voyager
Jneil
10+ Cruises • Age 70s
We chose this trip as a college group we had traveled with before had it planned. Always a plus to travel with people you know and we hadn't done a Great Lakes Trip and particularly want to see Niagara Falls. Unfortunately we never made it to The Falls or Toronto and got into Montreal so late many missed flights, reservations, etc. All very poorly handled. Promises made about reimbursement but ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback. We are disappointed to hear that your group missed ports and felt there was few activities onboard. We will pass along your feedback....
Sail Date: September 2022
Review for a U.S.A. Cruise on Ocean Navigator
VirgilMathias
10+ Cruises • Age 70s
Having had a very good experience on the American Queen Sternwheeler, New Orleans to Memphis previously, we were not hesitant to book the Great Lakes cruise and recommend to another couple who also booked it. Wow, the two cruises couldn't have been different. I'll break down our comments.
Precruise Hotel. Chicago Hilton nice hotel, a bit dated but elegant. Breakfast provided next morning but ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi VirgilMathias! We are disappointed to hear that you found your experience to be not a great value for the cost. We will pass your feedback along to the vessel....
Sail Date: August 2022
Review for a U.S.A. Cruise on Ocean Voyager
KCFlyer
10+ Cruises • Age 70s
We had a wonderful cruise this spring on the Empress in Washington and Oregon, and were excited to rejoin American Queen in Toronto. Unfortunately, the Toronto to Chicago cruise disappointed us in so many ways.
The pre-cruise hotel check-in was chaos. There was only one person there who seemed to know what was required, and he turned away many people who had not brought the proper documents ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi KCFlyer! Thank you for taking the time to leave a review. We are disappointed to hear that you did not have a great experience. We will pass along your comments to the crew....
Sail Date: July 2022
Review for a U.S.A. Cruise on Ocean Voyager
Smitty3993
10+ Cruises • Age 80s
Our first problem was after we signed up, we could no longer see the itinerary online. I was told to look at a different date and use that itinerary. After we filled in the online information form and submitted it we could no longer see what we submitted. We were sent a thank you e-mail and told that they would notify us if they needed any more information. About two weeks before sailing I called ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Smitty3993! Thank you for taking the time to leave us a review. We are disappointed to hear that you did not have a great pre-cruise experience and did not like other aspects of the...
Sail Date: July 2022
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Canada & New England Cruise Reviews for American Queen Voyages (formerly American Queen Steamboat Company) Ships
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