We are a retired couple in our mid-70's. This was our 14th cruise, 2nd river cruise. We sailed on the Countess last May and had such a great time we decided to take another cruise on her. While this cruise was not as great as the previous one, we still had a good time.
I really love the ship. The layout is so convenient and everything is close together. The grand lobby and bar with the ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi CruisinCadie! Thank you for leaving feedback. We are glad to hear that you and your husband enjoyed your cruise. We regret to hear about the tug boat and missing Hannibal and will be sure...
Always a fun adventure with American Queen Countess! We are a very fit 73 and 72 year old married couple. Most passengers on the ship are near our ages. Many have mobility issues and there are often times of waiting particularly on the buses and getting on and off the ship.
I wrote a previous review ("Life on the Mississippi") in July 2022 regarding the American, Countess. All the negative ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi runner19492002! We are disappointed to hear about the tug boat and missing Hannibal. We are glad you noticed some things have improved. Thank you for your feedback! We will pass it along...
We drove to Jacksonville for the pre cruise hotel and COVID testing and boarded the next day. Cabin was small on deck four and the bathroom had the smallest shower but our attendant was awesome. Due to stormy weather they canceled Canaveral but we saw a launch from sea. Amelia island was also canceled. There were not enough activities on board to keep us entertained. Very boring. Spent 2 ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello bxny! Thank you for your feedback. We are glad to hear you enjoyed the open bar, food, and staff. We are disappointed to hear about the lack of activities and will be sure to pass that...
We chose this cruise since it departed from the Jacksonville, FL area as we do not fly (long story), and it is just a few hours driving from our home. We are both 80 and wanted to take a "final" cruise (have over 37 cruises under our belts).
First the good - the service aboard the boat was OUTSTANDING. There were only 57 passengers on a boat built for about 200 - there were almost as many ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi dennis73! Thank you for your review. We are glad that you enjoyed the service and food on board. But, we are disappointed to hear about the missed excursion, and especially the debark...
We’ve traveled on American Queen Steamboat ships in the past and LOVED them! Decided to do a winter getaway on the new boat, Victory 1. Pre-cruise contacts were filled with changing requirements, misinformation and frustration. The name of the boat changed to Ocean Voyager pre-cruise, which added to the confusion. Embarkation port changed and itinerary changed with cancelled ports. Crew and ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello ReppEgspit9! We appreciate you taking the time to leave a review. We are thrilled to hear that you enjoyed the food and staff service. We regret to hear about the WiFi and excursions....
This was the inaugural cruise to Cuba for this ship and this cruiseline.. Having cruised on this ship with it's Great Lakes Itinerary, we were anxious to be a part of the "cultural exchange" experience being offered with this Cuba cruise.
First off, we were very impressed with the entire staff on this ship. Everyone was extremely helpful and friendly. In just a short time, we all seemed to ...