American Queen Voyages River Cruises Reviews
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Cruiser Rating
4.0
Very Good
406 reviews
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1-10 of 28 American Queen Voyages River Cruises Reviews
Review for a U.S.A. Cruise on American Empress
Ann from Alabama
2-5 Cruises • Age 70s
This company has gone down hill. This was our second cruise with American Queen. We took the Queen from New Orleans to Memphis in Nov 2019. It was amazing; great food; great service; great tours. We were so excited to go on another cruise after the success of our first one. We were so disappointed with the Empress. Between the cruise and airfare, we (my husband and I) paid almost $10,000. ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are pleased to hear that the scenery was amazing; however, we are disappointed to hear about the dining experience and the cancelled tour on Monday that...
Sail Date: November 2023
Review for a North America River Cruise on American Queen
Geraldmacboingboing
10+ Cruises • Age 70s
We had originally booked this cruise pre Covid (2019) with our American friends. Although we are Australians this was to be our sixth boat cruise which was deferred until Australian's travel restrictions were lifted. As can be assumed we had very high expectations that we would enjoy the cruise, as we had previously done on the American Queen. Sadly, this was not to be. I've purposely left writing ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thank you for leaving a review. We are disappointed to hear that you did not enjoy the breakfast and pre-cruise tour. We are also sorry to hear that the medical screening process and water...
Sail Date: September 2022
Review for a U.S.A. Cruise on American Countess
Mffthie
10+ Cruises • Age 2020s
Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello Mffthie! Thank you for taking the time to leave a review. We are glad that you enjoyed the Peabody Hotel in Memphis and our onboard entertainment. But, we are disappointed to hear about...
Sail Date: April 2022
Traveled with disabled person
Review for a North America River Cruise on American Empress
Wlater
10+ Cruises • Age 70s
In midst of wave of new Covid cases, safety is not a big concern. They spray the luggage, but mask enforcement is minimal if at all. It has been shown that contacting Covid from surfaces is at the bottom of the list. No social distancing in any venue. Supposedly they follow state law when docked and on land, but not when moving on water. If you need mask protection when at the dock, you ...
Read MoreSail Date: November 2021
Review for a U.S.A. Cruise on American Queen
boatpat51
10+ Cruises • Age 70s
We had been on this lines American countess in the northwest 2 years ago and had a wonderful time. With all of the Covid precautions we felt very comfortable. The ship was lovely, but the trip began with a mechanical problem that held us over in New Orleans for an extra day. Being experienced cruisers we did not find this upsetting, besides, an extra day in New Orleans is a bonus. I do have to ...
Read MoreSail Date: September 2021
Review for a U.S.A. Cruise on American Countess
sltkdt01
6-10 Cruises • Age 70s
Booked this cruise for my mom's 90th birthday celebration. When I requested a handicapped room, I was told all rooms are handicapped accessible. They were not. We spent the first day and a half waiting for an accessible room.
I requested and received confirmation that we were seated for early dining as my mom needed to eat at a particular time, not at 8 pm in the evening. We boarded the ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Dear sltkdt01,
We are so sorry about the unusual experience with the golf cart. We know our guests need help getting around in port. I’m glad you spoke with someone on board about this so...
Sail Date: June 2021
Traveled with disabled person
Review for a U.S.A. Cruise on American Empress
pdtravelers
6-10 Cruises • Age 70s
Given the restrictions of Covid-19, we were very pleased to be seeing the Pacific Northwest.
We were confused when the initial embarkation staff did not seek our vaccination status, we had to insist to show it. The American Queen Steamboat Company did their best to maximize safety and minimize disruptions. The Columbia/Snake River experience has been educational and reaffirming of the ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Dear pdtravelers,
We’re happy to see the trip was exciting but sorry that you did not have a great dining experience. Our culinary team has reviewed your feedback and is making the necessary...
Sail Date: June 2021
Review for a North America River Cruise on American Queen
last spring break
10+ Cruises • Age 60s
We wanted to do a paddleboat River Cruise and our friend that owns a travel agency suggested we try this ship. The ship and the crew were fantastic. However, we found no out that people that booked in the month before the sailing were given room upgrades and up to $1000 credit. Apparently so many people cancelled due to the ports being closed because of high water levels that the line needed to ...
Read MoreResponse from JaneF, Guest Relations Manager
Dear last Spring break, We are sorry to hear that the cruise did not meet your expectations. If you would like to discuss this further, please contact our guest experience manager at...
Sail Date: June 2019
Review for a North America River Cruise on American Queen
Barnet Bob
10+ Cruises • Age 20s
We chose this in order to see the Southern states of USA .We are experienced cruisers .The moment we set foot on this boat we knew it was not going to be very good.The boat smells musty and damp .When we were shoen the cabin I wanted to leave .We had Suite 509 .It was shabby,depressing ,dark and poorly equipped .We tried to change but the boat was full .
The experience in the dining room ...
Read MoreResponse from JaneF, Guest Relations Manager
Dear Mr. Barnet,
It is extremely unusual to hear comments such as yours. At American Queen Steamboat Company, we strive to deliver a river cruise experience that exceeds all expectations. ...
Sail Date: November 2018
Review for a North America River Cruise on American Duchess
SOCALTWO
10+ Cruises • Age 70s
Engine noise and vibration in our cabin and on the aft dining deck were bad. We had several equipment failures, delays getting off the boat in several ports and having to miss one port totally. Our tie-up in Hannibal was on the wrong side of the river as the American Queen got the better spot, really? Otherwise we could have walked right off and into town, one of the few ports whee the walk is so ...
Read MoreResponse from JaneF, Guest Relations Manager
Dear Socaltwo,
Thank you for taking the time to provide feedback regarding your recent cruise aboard the American Duchess. The concerns you raise are not common as we work very hard to...
Sail Date: July 2018
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