No pre-cruise contact by AQV. Booked 4/2023. Called early August to see if they were still cruising 9/3. Received boarding documents 2 weeks before cruise. That was all the pre-cruise information.
Staff on board were terrific. Very friendly and helpful. River talks were highlight of cruise. Lots of information and good insights on Lewis & Clark, native Americans and history of the Columbia ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thanks for the feedback! We're glad to hear that you had a great time onboard and enjoyed the river talks, premium experiences, and food. We are disappointed to hear about the boarding...
This cruise was booked in 2019 for sailing in 2020, but eventually we did it in April 2022. New Orleans to Memphis.
Check in at the Hilton Riverside the day before, plus Covid test, was straightforward. We did not stay at the Hilton, but on departure day made our way to the Hilton by cab. We had booked the pre-cruise excursion, which was excellent. Amusing and informative guide for a 4 hour ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi AliWood! We appreciate you taking the time to leave us a review. We are disappointed to hear about a lack of communication about The River Grill and bar. We are glad you enjoyed some ports...
Like many folks we had cabin fever after being cooped up to avoid the COVID virus. When it appeared that things were opening up, we booked a nine day cruise on American Queen Steamboat Company's (AQSC) "American Queen" from Louisville, KY to Memphis, TN. We were impressed with the health and safety precautions and felt that it would be safe to cruise in the good old U.S.A.
We arrived in ...
Pre-cruise:
We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us by the staff from our first greeting by the bellmen, front desk staff, early check in provided, service in the restaurant for dinner (on our own), and the comfort ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Pamgoes,
Thank you so much for your review. Your thoughtful description is appreciated. It looks like there are a few areas where we missed the mark. We can’t get better without feedback...
We booked both a pre-cruise stay in Memphis and a post-cruise stay in New Orleans. They were great. We made use of the trolley passes in Memphis and visited several of the included attractions. The Sheraton hotel in Memphis was very nice. We appreciated that we could check in for the cruise at the hotel. Great idea!
The cruise started out great. Soon we started to hear that guests were sick ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi mmyeats,
We’re glad to hear that you overall enjoyed your cruise! So sorry you became ill.
In accordance with CDC guidelines, American Queen Steamboat Company highly recommends that...
We so enjoyed our “Civil War” cruise on the Duchess that we booked this trip “In the Footsteps of Mark Twain”. Two days before departure we were told due to the high waters the trip was changed -every port was different except the starting point of St Louis. The Queen is much larger and the room we had chosen #502 was in the front of the ship-nice & roomy but so noisy we could not stay. The ...
Hi PBFoodie! Thank you for all of the great feedback! I agree, the small ship atmosphere is fantastic! We are so pleased that you enjoyed your cruise with us and hope to have the...
We chose this cruise to get a lifetime experience on the Mississippi River. The advertising of the cruise was very effusive about the standard of the service and the experiences that were to be enjoyed. But, let me tell you what really was experienced.
Meals: The restaurant setting is comfortable but crowded. The furniture needs a good clean. The meals were presented in a haphazard style with ...
Dear Stephen and Rhonda,
Thank you for taking the time to write your review. We are pleased to learn that you enjoyed the entertainment. If you would like to elaborate on your dining...
I always wanted to visit New Orleans and my companion had always wanted to go down/up the Missisipi River. This cruise offered the best of both worlds. Unfortunately i was disapointed to find that the food was not always of good quality and did not cater well for vegetarians. Unfortunately there was also a lot of fried fish rather than fresh fish. There were also times when the boat ran out of ...
Hi ejbrand7289! Thank you for taking the time to write the review! We are pleased to learn that your overall experience was a great one! We value our guest feedback and If you would like...
We (my wife, myself, my daughter and her spouse) had always wanted to try a US Cruise Ship on the Mississippi River,
We started at New Orleans and traveled to Menmphis, the hotel the ship chose was a part of the pre trip was excellent and we actually booked it via separate reservations a day early,
The room on board was nice, however our steward was at best poor, in fact the ship changed him ...
Hi Cesaltz!
Thank you for taking the time to submit your review. It is very rare to receive feedback such as this. However, we do value our guest feedback and would like the opportunity to...
We chose this cruise to see the Pacific Northwest. It was good, except for the nightmarish first day with no air conditioning and a toilet that did not work! UGH! We were moved (to a lesser room) and after that things were OK. The company offered no compensation for this awful experience. The company is still working things out with meals, excursions, but acceptable. The waiter spilled beer ...
Response from AlexL, Consumer Marketing Mgr. - AQSC
Hi adamsdle,
We are sorry to hear about the difficulties you experienced. Normally we are known for providing an outstanding guest experience and we regret that didn’t happen for you early...
Sail Date: May 2018
Find a cruise
Other Cruise Lines Senior Cruises Style Cruise Reviews