Cruising is a game of expectations as with most things in life. Having previously sailed on freestyle ships, that are often looked down on, we expected a little more from our first Holland America experience. So this review is more related to how we were disillusioned with “traditional old school” cruising.
Embarkation in Hong Kong. Not a drop of water or morsel of a snack for guests waiting ...
We cruise a lot and travelled on the Holland America line before covid and it was fine. However this most recent trip was disappointing and an exercise in money-grabbing. The menu did not change the entire trip, that is to say French onion soup was the ONLY soup on offer for the duration - how difficult is it to make another type of soup? On the first day I asked for the herring but was told it ...
did this trip four years ago same ship different ports all tender ports missed ,food quality no where what it was, cost cutting all across the board...the room stewards have to attend to even more rooms and dining room staff are less...trivia in the overcrowded small bar down stairs deck two opposite the casino not in crows nest any more...waited for shore days for a beer as two to three for the ...
We always bring our fun so.......
Anyway, here are some thoughts on this adventure. Ship is 20 years old and showing her age. Didn't stop the fun. Beds were comfortable, water was hot and toilets flushed. Food in main dining room was excellent - I've always found the upcharge restaurants on HAL to miss the mark - the Pinnacle Grill and Canaletto's just aren't what they should - buffet was ...
We took this cruise as a "back-to-back" cruise with a 15 Day Panama Canal cruise on the same ship. We changed cabins from aft port hole to aft interior. This was to try out these types of cabins, and see what the experience is like without a balcony of our own - and honestly, to see if these far less expensive cabins would serve us as well as the balcony / suite cabins. We found that the two ...
We were very excited to once again travel on HAL. It had been a few years so were really looking forward to stopping off a several ports in NZ as well as Hobart and Melbourne. Boarding in Auckland was a breeze, everything was well planned and executed by port staff. It was all downhill from there. The weather was on most days terrible but that is what can happen in summer in NZ so we were ...
To be fair the choice of this cruise was mine, to celebrate a significant birthday and then explore a part of the world I have always wanted to see. The itinerary was very attractive, as was the price when we booked. I was also drawn to the size of Westerdam, being a small ship. First things first, the lead up to the cruise was a daily argument with Holland America over needing visa's for some of ...
Visa Services: told to get a Chinese visa by Holland at a cost of $1000; ship offered them for free while underway. Guest Services barely apologized and offered no compensation. Excursions: over half the guides didn't speak English well enough to answer questions or give commentary, visited sites were repetitive and boring. It was clear Holland had done no quality control on their excursions or ...
Weakest link in our cruise has been the excursions, not as described, bus broke down in Costa Rica w a 2 hr delay. Tour Cartagena Columbia listed as 3.5 hrs lasted over 4.5 hours w no food or cafe stops available. Onboard bars running out of my favorite beer and 12oz waters is disappointing. Despite purchasing Have It All package my account has been charged incorrectly for drinks several times. ...
HAL does the Panama Canal very well. The day before the transit, there were presentations on the history and the building of canals in general, and the Panama Canal specifically. The day of transit, all ship schedules were adjusted for the transit. All deck areas were opened for people to view the locks, special foods (Panama Rolls, etc) were made and served on deck areas. The cruise ...