Just out of dry dock and work still going on all over. AC in our cabin not working, far from ideal in tropical climate. We had an outside door to the lanai deck but this was broken!!! Temperature in our cabin was between 75-79 deg. I had to open the inner cabin door to let cool air from the interior corridor in to our cabin. The first few days had the smell of burning metal and sawdust but worst ...
Just out of dry dock after a refit and many cabins unfit for human habitation. See other similar reviews. A/C in the cabin not working (75+ deg) while ice cold in the corridor outside!!! We had to leave the cabin door open to get cool at all. Our patio door out to the deck did not work so we could not even get a cool breeze. There were water leaks all over our deck ( although not in our cabin) ...
We booked with Holland American because of previous quality and service. We received an e mail prior to boarding asking us not to board before 1pm instead of before 12 noon as the ship had been in dry dock and would not be ready to use. Then they sent another e mail saying that we could board on the normal time.
On boarding the cabin had not been cleaned it had rubble on the carpets, dust all ...
We had never sailed on HA and had heard good things about this cruise line, so when a Dec cruise to Asia came up with ports we had never been to but wanted to see, we jumped at the chance to be a part of this experience.
First off, the crew and staff for the most part were great - very friendly, helpful and accommodating. In addition to the destinations, they were the best part of the ...
As other cruisers have put it, this ship should have stayed in drydock. The information published on the internet about the refurbishment indicated some great changes that would certainly enhance the cruise. Coupled with our previous HAL experiences, we had high expectations. Unfortunately the information was inaccurate and, to be frank, this ship is a piece of junk.
More info about the ship- ...
We chose this trip for two main reasons:
1. the Holland America experience (this was my 8th cruise with HAL)
2. the locations to be visited (Japan & China)
We planned this trip, with our dear friends from the U.K. whom we had met on a previous HAL cruise, for over a year. We were so looking forward to our journey!!!
What we experienced was a huge & bitter disappointment!
Our cabin ...
We are a 3 star Mariner with Holland America working towards our 4 star. We go away every winter and liked the itinerary of this cruise. We were on for a total of 42 days.
We like to listen to the piano and violin entertainment with a martini before dinner. Adagio, Andreea and Alexandru were fantastic.
The food on this ship has slipped. The worst French Onion soup I have ever had. The ...
Overall it was an enjoyable cruise and trip, however, some things made the overall experience a little sour. What we enjoyed: the destinations and the ship amenities and food service.
What was quite poor: The guest relations. McDonald's treats its customer better. Before we embarked we called the guest relations to get an address for where the ship was in port. The lady on the phone gave us ...
I generally choose HAL for the itineraries. The ship is in really poor condition. Bathroom, broken shower tiles with mold, staining, and rust. Three water main breaks on second deck over 4 weeks. Loud construction noises on room nearby for four days, which then went on to being flooded. I did not choose my room you upgaded me to this.
Various areas of the ship where A/C didn't work or was ...
We are experienced cruisers with many cruises on many lines, but mainly Holland America.
Embarkation and disembarkation went well.
Shore excursions were as usual, and as usual it was cheaper and better to organise your own if feasible.
As mentioned by another reviewer, many Asian ports require a shuttle to get to anywhere of interest.Holland America charges excessively for shuttles, if it ...