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3 Helpful Votes
Sail Date: December 2018
We chose the cruise for the destinations and the company were advertising the cruise as an upmarket experience. We boarded at Lima, no issues. The main problems were, the food served in the buffet, this was nearly always luke warm ... Read More
We chose the cruise for the destinations and the company were advertising the cruise as an upmarket experience. We boarded at Lima, no issues. The main problems were, the food served in the buffet, this was nearly always luke warm ie,fried eggs not fully cooked and kept at luke warm temperature. Chicken kept at luke warm temperature, not hot. There were so many issues and we saw lots of food being sent back. Many times we spoke to staff who told us they would pass our concerns on. There had been gastroenteritis on board and everyone was advised to wash hands and use sanitiser around the ship! There were guests who have travelled with Azamara several time before and the told us not to judge Azamara by the Persuit, they stated the Pursuit was not up to standard. The entertainment was very poor, the cruise entertainment director was more interested in selling his CD’s and the assistant entertainment cruise directors discription of tours on the TV was appalling. If you like Jazz the type where all the notes are’in the wrong order’ this is the boat for you. One evening the pianist microphone was off, no one told him, that’s how bad he was. Communication on board was not informative, unless you booked a very expensive trip with the ship there was little information on Ports. Speakers gave wrong information, which the captain had to apologise for. The list goes on and on. This was not the amazing cruise it was advertised as. Read Less
Sail Date: December 2018
Having not sailed Azamara in close to 8 years, after close to 20 cruises we chose to revisit Azamara based on their unique itinerary. We were able to see Cuba, and the three ABC islands to fill in gaps in our trips through the Caribbean. ... Read More
Having not sailed Azamara in close to 8 years, after close to 20 cruises we chose to revisit Azamara based on their unique itinerary. We were able to see Cuba, and the three ABC islands to fill in gaps in our trips through the Caribbean. After 8 years Azamara is no longer the line it once was. In some ways it’s better than it used to be, and in other ways not as good as it used to be. Let’s all agree most lines have cut corners in recent years. However the cost cutting and lack of attention to details on Azamara’s Journey are showing. I won’t go into all of them as there were many. In the grand scheme of things service was fine, no better or worse than sister line Celebrity. The food was decidedly average, not bad, not great and not luxury level. Where things start to fail Azamara is when it comes to the ship itself and it’s amenities. Despite the ship being a charming size at close to 20 years old and overhauled only 2 years ago, it’s clearly a tired and aged ship. I wonder what the future for Azamara would look like with this trio of aging ships, and no replacements publicly on the horizon. The other points of deficiency are entertainment and shore excursions. Despite cruise director Alicia’s bubbly personality and reassurance that they had greatly improved the nightly show offerings, they were flat at best. On an itinerary based around numerous days in Cuba, parent company Royal Caribbean, clearly has not learned how to handle Cuba, or deal with the complicated nature of doing business with the Cubans. Specifically Azamara’s AzAmazing evening was embarrassing for all involved, for them for offering it, for us for having to sit through a performance of a pianist who wasn’t even playing live, but rather playing poorly and un-miked to a pre recorded over produced cheesy soundtrack. Secondly Azamara sent tour group(s) out on a Hemingway tour revolving around a visit to the Hemingway house which was not possible as the house is closed on Mondays (our tour day). The bus group was not happy, the local tour guide was in a tough place trying to Ad lib and fill in, with a group that had largely covered most other highlights the previous day. Upon returning to the ship many complained to the Shorex desk, many days later they left message saying they were refunding 40% of the tour cost, in their option generously to the whole bus, despite the claim that only 5 guests complained. I know in fact many more did. Royal Caribbean should have known, had it done it’s home correctly, that they couldn’t offer that tour when on port on Mondays, instead they did, and took our money and only offered a meagre refund after being badgered by guests. Had most guests known the central feature of the tour would be unavailable, likely they would have chosen a different tour. Over to you Azamara rep who monitors these reviews. In conclusion it seems to me the future of Azamara is cloudy, and clearly seems to be losing ground to its competitors like Viking Ocean, Oceania, and perhaps even its own sister line Celebrity. Nothing short of a spectacular itinerary would inspire us to return to Azamara anytime soon. Read Less
2 Helpful Votes
Sail Date: December 2018
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. ... Read More
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. Some if hardly considered food. Missed a port because of “high seas” their solution is waste another day on the boat. The boat itself is as boring as it gets. No real casino. They have a few games but they are all computer and no dealers. You have to pay $12 for any movies even old ones. The spa services are a total waste. We got massages and they were over 200 bucks. We would have paid them 100 to not touch us. All they do is pour oil over you then sit there and talk and try and sell you spa products. Complete waste of time. Currently am writing to our insurance to seek refund and would not recommend this cruise line to anyone. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
I am so sorry you were so unhappy with your cruise with us. From our ratings your opinions stated are what I'd call outliers...far far from the 4-and 5-star reviews we typically receive post-cruise. I do hope you communicated your dissatisfaction with our Hotel Director during your cruise? I know she would have gone out of her way to rectify your complaints. But all this is now water under the bridge. Please accept our apologies.
1 Helpful Vote
Sail Date: December 2018
We chose this ship for the itinerary and do not regret the decision. The ship was small (680) so we felt many of the rocking and rolling. Veranda cabin was smaller than Aqua Class on Celebrity and the bathroom almost laughable. The shower ... Read More
We chose this ship for the itinerary and do not regret the decision. The ship was small (680) so we felt many of the rocking and rolling. Veranda cabin was smaller than Aqua Class on Celebrity and the bathroom almost laughable. The shower was tiny with a shower curtain that randomly wrapped around your body! Service was very good, especially stateroom and dining room. We booked shore excursions through the ship mostly as the literature from Azamara made it seem the only way. Not so! Very disappointed in the shore excursions and with the shore excursions desk staff. The spa was excellent albeit pricey. The specialty restaurants were good and offered a pleasant break from the main dining room at competitive prices. The included beverages of wine and beer was nice. Especially liked mosaic cafe for daily cappuccino. Embarkation was smooth with rooms ready by 1:30. Luggage arrived shortly thereafter. Read Less
Sail Date: December 2018
This is our second trip on this ship...the Quest. We had been taking 1-2 Regent trips per year through 2013 and then have taken a few SilverSea (SS) expedition trips, almost all with LCT, so this line was rather new to us. We upgraded to a ... Read More
This is our second trip on this ship...the Quest. We had been taking 1-2 Regent trips per year through 2013 and then have taken a few SilverSea (SS) expedition trips, almost all with LCT, so this line was rather new to us. We upgraded to a lovely 3 room suite with a huge balcony, huge bathroom and separate bedroom and living room. While my Regent info is dated and I’ve only done expedition trips on SS, my comparison may not be accurate. What I like about Azamara Quest: you get directed to your cab in immediately upon boarding and the luggage is prompt; service levels are very high—superb— uniformly; the specialty restaurants, included for suite guests, are excellent; the cruise tour desk goes above and beyond and is efficient. Ship staff are warm, friendly and responsive. From the stewards to hotel captain, there is an overwhelming pride and focus on details. The Azamazing evening experience in Bali was superb. Azamara general dining in Jewish terms is “meh.” Activities onboard so-so. Lectures not too thrilling. Entertainment has been good; in fact, they are going/coming from Regent. So, about the same quality. The cruise director and performers are very talented and lovely. Service levels are superb. One thing I really like about Azamara is their attention to mid cruise evaluations and making immediate corrections. The hotel director promptly communicates to staff and things are corrected and good performers are told. For example, I don’t drink. We have a bar setup in the room that is free and no one will use. However, I couldn’t have Perrier or Evian as a replacement without taking a beverage package. I also couldn’t have these upgraded waters with meals and was charged for them. After the evaluations and my constructive comments, The staff ensured I got the water free of charge everywhere I went. Evian was sent to my room as well. I also like the ability to accrue free nights. This is so much better than just pressing, laundry and wi-fi. Just from 2 trips, we accrued 6 free nights, a handsome savings. Wi-fi is discounted to 150 for the cruise, we have free pressing and a free laundry bag every 7 days with a suite. Discounts also range from 4-10% onboard discounts on future sailings depending on the number of nights sailed. Add in shipboard credit promotions and it’s an excellent value. All this is enough to have us return. Rooms: Azamara can be very cheap if you go for an inside cabin. Regular cabins with a window or veranda aren’t bad but the bathrooms are teeny. The Continental Club rooms are a good deal. They are a decent size, have a tub with shower, a private spa deck and hot tubs, a veranda and include all specialty restaurants. We stayed in one of these rooms the first trip and were very happy. We upgraded to a Club Oceanview Suite this time, due to a good deal, which is at the front of the ship. It had a nice size living room with a dining table, a full bedroom (king bed) separated from the living area by a door, a powder room with a toilet and a large bathroom with a large soaking tub and a large, separate shower. These corner rooms have a wall of floor to ceiling sliding doors to a very large balcony with two lounge chairs and a table with 4 chairs as well as a large window. It’s light and airy with good storage. Negatives? The rail is solid so it’s hard to see the ocean lying down and there is no outside light. This is the front, so it does rock and roll and you hear the anchor. There are three higher categories of rooms. One is at the back and is a bit bigger with a bigger balcony. Folks were happy with these suites. Another consists of w spa suites. The living space itself is the same as a basic Regent room but it has a HUGE bathroom with a large jacuzzi with floor to ceiling glass windows. The room is contemporary and luxurious but it has a very small balcony. This is the perfect room for colder climates, where you wouldn’t really use a balcony but want a light airy space. It is on the top floor, next door to the spa and very private. It would be my room of choice if I were going alone. There are also owner’s suites mid ship on the sides but I didn’t see these rooms. A perk of having a suite is having a butler,but I am really not a fan of having them. Another perk is expedited embarkation, debarkation, front rows at the Azamazing evening and a fabulous VIP dinner with the staff. You also accrue points for free nights faster, get a discount on internet, free specialty dining, free pressing and a bag of free laundry each week. Doug and I loved the extras and extra room. Food: Breakfasts were fine. It was available in the cafe or in the room. Lunch was okay. I really liked the brunches and felt they were excellent. There is also a cafe with the ability to pick up snacks anytime. There are two specialty dining venues. One is a steakhouse and one is Italian. service and food are as good as it gets. The menu in each is large and there are specials each night. There are chef’s tables at 90 pp (Asian, French or Italian). We did the French one and had a great time. There are also special theme dinners at 25pp but we didn’t try one. I hear they are excellent. The White Nights evening was great, but we missed it this year. Tours: pretty bad. I don’t know whether it was the ports or the tour operator but I wasn’t impressed. Azamara does not make you feel like cattle. Tours are limited to 25 max and they pass on discounts if they go higher. The ports were far away from fun things to do overall and too much time was spent coming and going to the sites. Food offered on the tours were of a very high quality. Azamara also offers private tours. These were awful. I’d never take one again. It seemed that Azamara tried to fill up time even if there was nothing to see. I heard stories of one hour at a statue. We did have several good tours and I’ll go into them in my port reviews, but they required long treks in a bus. That’s what we tried to avoid with the private tours...the long bathroom breaks and uncomfortable buses. With Azamara’s Private Journeys we got poorly planned tours with a driver and no real guide. I found the coordinator Sandra Carola Fernandez Gonzalez lacklustre and she never followed through in following up on our poorly planned Bunbury tour. I expect expertise and there was none. Ports: Jakarta was our first port stop. I think I’d rather end my life early then to ever be a citizen in either Jakarta, Semarang or Surabaya. Indonesia's lack of tax authority enforcement leads to the Government having little money for serious developments. In fact, they have only 27 million registered taxpayers when there should be around 120 million people if everyone eligible complied to the tax law. This is due to the severe lack of funding and manpower in their tax office, leading to many citizens having a completely lax attitude towards tax evasion as they probably wouldn’t get caught anyway. It’s port capacity is very poor. This leads to Indonesians having to spend much more if they want to export goods to foreign markets due to a lack of supply of container transportation. It is much more lucrative to base operations in Singapore which has ready made cheap transport for exports. As a result, Singapore has an export level of around USD23 Billion, which dwarfs Indonesia at USD12 Billion, despite having a small fraction of Indonesia's population. As a result, Indonesians find it more profitable to base and list their business in Singapore due to its infrastructure availability and ease of doing business. Indonesia's financial industry is underdeveloped and undersocialized. The lack of availability in financial instruments which could generate higher returns to investors and lack of financial literacy among the Indonesian population is costing Indonesia. As a result, Indonesians react to this by choosing to launder and park their money abroad (mainly Singapore), where they can invest in different types of financial instruments provided by investment banks. I was not prepared for the degree of poverty or filth in Indonesia. Jakarta was our first stop. Slums were the norm. Families were sleeping in doorways. Trash was everywhere. Our tour guide was excellent and did his best to educate us on the city. Jakarta, is the home to 10 million people and is not only the seat of the national government and the provincial government, but it is also Indonesia’s political center. It sits on swampy land, the Java Sea lapping against it, and 13 rivers running through it. So it shouldn't be a surprise that flooding is frequent in Jakarta and, according to experts, it is getting worse. But it's not just about freak floods, this massive city is literally disappearing into the ground. The dramatic rate at which Jakarta is sinking is partly down to the excessive extraction of groundwater for use as drinking water, for bathing and other everyday purposes by city dwellers. Piped water isn't reliable or available in most areas so people have no choice but to resort to pumping water from the aquifers deep underground. But, when groundwater is pumped out, the land above it sinks as if it is sitting on a deflating balloon - and this leads to land subsidence. Our guide says that his in laws use rain water, but that is only available during certain seasons. Most have to purchase water and store it in large tanks held on the roofs. He shared that experts confirm that water management authorities can only meet 40% of Jakarta's demand for water. Day 2 in Indonesia was more uplifting in Semarang. Flooding issues were highly visible with inner city roadways in an awful state but the highway system was rather good. Outside of the city, there were gated communities with large homes against a backdrop of volcanoes. The countryside jungle was lush and beautiful and roadside food stands and shops were rather abundant. It was a Sunday and families seemed to be out and enjoying life together. We were on our way to Borobudur, which is a 9th-century Mahayana Buddhist temple in Central Java, Indonesia. It is the world's largest Buddhist temple. It was hot. Very hot. The temple was impressive and very well maintained. I believe it was discovered in the 1200s and later made a UNESCO heritage site. Our lunch was excellent....vegetables were fresh and flavorful, the chicken satay and beef dish were the best I have ever had. We drove through countrysides of coffee plantations and rice plantations with folks hard at work in the fields. Most folks had smiles on their faces and it was a long, 9 hour day well spent! Day 3 was Surabaya. This was our day of enduring 97 degree humid weather, traveling hours by bus and then getting 12000 steps on our fitbits to see nothing. Surabaya is headed by a Muslim woman whose key focus is cleaning up filth and adding greenery. It was clean by comparison to Jakarta but definitely not pretty. We drove through middle class and wealthy areas to end up at our destination....a mangrove river tour. We were supposed to learn about mangrove restoration and benefits. The rubbish in the swampy river was disgusting and the cruise was disorganized and lacked organization, the walk was dull and uninteresting and ‘learning how to plant mangroves’ consisted of giving us a small 2 foot tree to put in a hole. I’m all for helping out a struggling community but I gotta would have preferred to stay on our lovely ship. We all should have been reimbursed for this tour. It was dreadful. Indonesia part 2: 2 days in Bali and 1 half day in Komodo. Day 1 (December 11) We had some choices over our 2 days there. I knew I wanted the Monkey Forest tour and that was day 2. The Azamazing evening was day 1 and I didn’t want too exhausting a day as there would be 2 tours that day and we’d have to get ready and were the first group out. I seem to overbook us and piss Doug off. After the disgusting mangrove tour, I was hoping for something better. Our choices were: a beach resort (Doug is not a beach guy but this is what we should have done), A culture tour, a shopping tour (not with Doug), a temple tour ( doing that with the monkeys), Ubud on your own, Ubud Ridges, Villages and valleys. We chose the latter thinking we’d see Ubud. It was supposed to be a journey with incredible views of the volcano, stunning rivers, discover village life. It was none of these things. I never saw a volcano. It was a long walk through a trail behind resort communities. Boring. We did have an outstanding lunch with gorgeous views, though. Our Azamazing evening was an evening of Balinese folklore at the Taman Budaya Art Center.A dance troupe entertained us under the stars.the performances showcased story telling dance characterized by intricate footwork, eyes and finger movements. Balinese dance is an ancient dance tradition that is part of the religious and artistic expression among the Balinese people and is dynamic, angular and intensely expressive. Bali dancers learn the craft as children and even in the womb they are played Balinese music. They are taught to dance with their hands before they can walk. Official training as a Bali dancer starts as young as 7. In Balinese dance the movement is closely associated with the rhythms produced by a musical ensemble specific to Java and Bali. Multiple levels of articulations in the face, eyes, hands, arms, hips, and feet are coordinated to reflect layers of percussive sounds. Wow! I never knew hands could move like that. It was absolutely breathtaking. I almost cancelled the next day’s tour...Monkey Forests and temple due to the poor tours we’d been having but I like monkeys. We began at the Tenah Lot Temple, famed for its location atop a craggy outcrop set amid crashing waves. The coastal temple Pura Tanah Lot is located in the southern part of Bali. To many people, Tanah Lot epitomizes the romantic island of Bali. Tanah Lot means Land in The Sea, a perfectly fit name for its unique offshore settings. The silhouette of Pura Tanah Lot is one of the most popular iconic features of Bali. The history of Tanah Lot temple was believed to date back to the 16th century. For the Balinese, Pura Tanah Lot is one of the most important and venerated sea temples. However, it has all the authenticity of a stage set – even the tower of rock that the temple sits upon is an artful reconstruction (the entire structure was crumbling) and more than one-third of the rock is artificial. We then continued to the Monkey Forest at the Alas Kedaton Sacred Sanctuary where long tailed macaques thrive in a natural habitat. Alas Kedaton is a popular monkey forest sanctuary - a sacred one at that. The sanctuary is made up of many acres of land purely inhabited by big bats and monkeys. The forest sanctuary is located at Kukuh village in Tabanan and made for a fun hour. The crab-eating macaque is the major breed of monkey found in this sanctuary, and Bali in general, as these primates are native to Southeast Asia. A baby bat decided to jump on my back and go for a ride. Eek! Last, we ventured over to Pura Taman Ayum, an 18th century temple complex. Tama Ayun is an aesthetically pleasing temple and is located in a mystical park sheltered by trees and ponds and is a temple built to honor various historical deities and gods. The temple has a rift in form of canals and can only be accessed through a bridge that leads you to a wide spaced grassy courtyard, which leads to another courtyard that houses multiple shrines, and ponds filled with lots of lotus blossoms. The best part of the tour was our guide who immersed us in Balinese culture both past and present. Lunch was again excellent. It was a varied, pretty and enlightening day. It was the best trip of the cruise. December 13 was our final day in Indonesia. I’d travelled thousands of miles to see a Komodo dragon in the wild. It was one of my reasons for taking this cruise. Komodo National Park is a World Heritage Site that was set aside to conserve the Komodo dragon and their natural habitat. The world’s largest lizard, the Komodo dragon is arguably Indonesia’s best-conserved large animal. Protected under Indonesian law, the population is relatively stable, with around 2,500 animals in the park. Entrance fees for foreigners were recently increased sharply plus an extra fee for a guide – in a bid to raise more revenue. Currently, the biggest threat to the dragons is the poaching of deer which is their prey, and the rise of human populations. The species shares the park with nearly 4,000 people, many of whom supplement their incomes by selling curios and snacks to tourists. The dragon dominates the food chain and underpins the local economy. We were surround by small and aggressive children peddling small trinkets as we made our way to venture deep into Komodo National Park where we went to search the dry forest for a glimpse of the prehistoric Komodo dragon. They exist nowhere else in the world and are of great interest to scientists studying the theory of evolution. After about 25 minutes of following guides into the park in 100 degree heat, we were told we might not even see them, as they are wild animals. Finally, right near the trance where we walked in 25 minutes earlier, we see our first cluster of dragons. The park staff are armed with sticks – which doesn’t seem like enough in case of a Komodo dragon attack. With their fearsome reputation in mind, I stay well back. At first sight, they do appear “lifeless” – like large seals wearing crocodile skin. When they move, they crawl on their bellies and then suddenly rear up sphinx-like, sticking out their forked tongues and making a distinctive hissing sound. There are five of the dragons in the group. They are grouped around each other, occasionally standing up, walking a few steps and hissing. The guides stand near us with massive sticks, which they will use to beat the dragons back in the event that they come near us. One guide, told me I reminded him of his mother and led me to them for upfront and personal close ups. I hoped he liked his mother. The Komodo can consume very large prey such as water buffalo, deer, carrion, pigs and even humans. It has a unique way of killing by biting its prey - especially when it is a large water buffalo, - surrounding it in a group then wait patiently until the poison in its saliva has slowly killed its victim.  After which it completely shreds apart and devoured with bones and all.  If the prey escapes, it will usually die within 24 hours due to poisoning of the blood that comes from the venomous and bacteria ridden saliva. Surprisingly, we were not rushed and were allowed quite a bit of time with them. Folks, who visited before, noticed that there were decidedly fewer Komodos than they have seen previously. Hot, but worth the experience. The only difference I would have liked—I would gladly have paid the guide for a shorter visit, with no trekking in the humid heat. Three days at sea (12/14-16) and then Western Australia.(12/17-12/22) The seas became rough. Returning to our cabin on 12/15, water was pouring under the glass sliding doors. The movement wasn’t bad. The position of our bed allowed for rocking side to side instead of head to toe (which our room was doing). It was rather pleasant. It was the crashing of the waves—the bang, bang, bang against the hull that ruined our sleep. We found out that a magnitude 6.1 earthquake struck around 1,000 km north-northwest of Perth on 12/15. It was much too rough to enjoy pools, hot tubs or our large balcony during our sea days. The draw of this cruise for many was to visit Broome and Exmouth. Broome is a beach resort town in western Australia’s Kimberley region. Along its Indian Ocean coastline, the white sands of Cable Beach offer a dramatic backdrop for sunset camel rides. At Gantheaume Point nearby, dinosaur tracks are revealed in the beach’s red rocks during low tide. An ideal beach resort that was cancelled. Ugh. Exmouth is a small resort town on Western Australia’s North West Cape. It’s a gateway to nearby Ningaloo Marine Park with its coral reefs, colourful fish and migratory whale sharks. Nearly surrounding Exmouth, Cape Range National Park has kangaroos, sheer cliffs and red, rocky gorges. On the Cape's northwest coast, Jurabi Coastal Reserve's tidal rock pools, beaches and seasonal nesting grounds for marine turtles. This was cancelled too. Ugh. So, 2 nights in Geraldton (12/16-17) replaced these two ports. Geraldton is a major west coast seaport and a logistics center for regional mining, fishing, wheat and sheep. It was a far cry from an iconic beach resort with incredible wildlife and snorkelling. The downtown is struggling to keep alive and shops have a hard time surviving. According to some Australian friends, they had a great day of shopping. The Mid West region of Western Australia is strategically located on an iconic coastline between Perth and the growing economies of the State’s north. There are a host of different economic opportunities - all of which the region intends to capitalise on. Traditionally an agricultural region, the Mid West is now attracting unprecedented investment interest from a range of other industry sectors. The mining industry has quickly become the main economic driver of the region. Strong international demand for commodities and high commodity prices have already underpinned significant mining investment and many more projects are planned for future years. Most folks are positive about the economic stability of Geraldton long term, and attest to Geraldton being one of the best places in the country to live if you're looking for a great balance of lifestyle, affordability, and beauty. There are enough jobs if you have the right skill set or are willing to undertake training or education. There are few better places in terms of beaches and a wonderful outdoor lifestyle. And you don't need to be a multi millionaire to live near the beach, like you would in Sydney, Melbourne or Perth.  But the last decade plus of unquestioned positivity has lead to lots of members of the public being left holding investments that are now worth far less than they paid and many people owe far more on their homes than what they could reasonably be expected to sell them for today.  Rewind to 2006. Property prices around WA were booming, in large part due to the insatiable demand for WA's iron ore from China. Meanwhile, the City of Geraldton was hiking rates like they were in the rate raising olympics. Property, all of a sudden, didn't seem like such a great investment.  Nationally syndicated writers, economists and property "gurus" boldly kept predicting Geraldton was the next "boom town", and that it was a "gateway" to the North West and to the Mid West. Fast forward to 2018. Geraldton was budgeting for the future based on an assumption that Geraldton was going to spike in population within a foreseeable timeline. There was no explanation about how those official sources made their predictions, but the exact opposite happened. Geraldton's population declined in the following few years.  I digress from our day to give you a handle on the fact we were docked in a port far from touristy things to do. So, we signed up to visit an animal rescue facility nearby and to visit the old town of Geraldton. It wasn’t an exciting day but it was very pleasant. The weather was lovely, the guide good, the animals fun and I had the best scones ever. While we overnighted there, we didn’t arrive until a bit after noon. First stop was The Greenough Wildlife Park which was not the best park for animal interaction, but it was a good learning facility as it was designed as a temporary home for rescued animals, rehabilitation and release. It was small and the animals were all caged. The owner was a former cop and had a warm and engaging personality. We were able to get up close and personal with parrots, crocodiles, dingos, red and grey kangaroos and reptiles. She is the person you call if you find a python or a highly venomous snake around your house. Our guide was Greenough wildlife guru Michelle Jones who was an interesting lady. Recently, she spent two weeks helping scientists conduct important crocodile research at the Steve Irwin Wildlife Reserve in far north Queensland. Ms Jones worked alongside the Australia Zoo’s crocodile team, including Irwin’s widow Terri and children Bindi and Robert. The Greenough Wildlife and Bird Park manager was tasked with helping catch and restrain the giant reptiles so the scientists could safely do their work. Michelle said the research was being used to better understand crocodiles’ habits and, in turn, teach people how to live safely alongside the awe-inspiring beasts. She said she had plans to work with a scientist who was conducting groundbreaking research into social interactions between crocodiles. “We attach satellite and acoustic transmitters to large saltwater crocodiles to track their movements in the river systems up there. The satellite tags allow us to pinpoint where the crocodile lives, and its dive time, which we’ve worked out can be up to 12 hours. The crocodile is processed and back in the water within about 25 minutes; that’s how quick the researchers and the scientists are up there. When the wet season comes, they head up the river systems to certain pockets, and then returning after the season is over to live in rivers where, sadly, a lot of people go swimming. It’s totally uncharted territory. It’s never been looked at before.It will be looking at whether they know their offspring and if they are socially interacting each year through recognition of pheromones.” She also had 2 dingos. The dingo is a type of dog that is native to Australia. Its taxonomic status is debated. Australia is home to so many of these animals that they are generally considered pests. A famous “dingo fence” has been erected to protect grazing lands for the continent's herds of sheep. It is likely that more dingoes live in Australia today than when Europeans first arrived. Though dingoes are numerous, their pure genetic strain is gradually being compromised. They can and do interbreed with domestic dogs to produce hybrid animals. Studies suggest that more than a third of southeastern Australia's dingoes are hybrids.  We were able to pat and meet the dogs. Their fur was coarse and bristly but they acted like normal pet dogs, wanting a kiss or a scratch. I had the unfortunate accident of stepping into a hole a dingo had dug and was plagued by constant knee pain for the rest of our trip. I think it’s finally on the mend. The kangaroos are a hoot. The red kangaroo is large with droopy eyes, a relaxed attitude and a “hey, dude” disposition. The grey kangaroo is a bit more skittish. I had the opportunity to cradle a baby grey one. From there, we went to the Greenough Historical village. There were numerous out buildings dating back to the late 1800s. Quite honestly, we have more interesting places in the US. We were treated to warm scones, clotted cream and jam with tea and these scones made the stop worth our time. Upon returning to the port, the Geraldton port had decide to throw us a welcome party, with local foods, drinks, port information, animals, mining info. It was well done and very enjoyable. Day 2 in Geraldton was an all day private tour to the pink salt lake and the Kalbarri National Park, one of Western Australia's most popular places to visit. It was striking but paled compared to our Grand Canyon. In all honesty, I think the time to visit is when the wildflowers are out, July to September. At that time, You can see the park ablaze with the colours of spring, with over 1,100 varieties of wildflowers are found there. It was a long day for a day trip. You drive through acre upon acre of wheat fields...think Nebraska. You get to your destination, quickly see the sites and have to turn around. I think it’s a place you want to spend a couple of days, taking hikes and enjoying outdoor activities. You can go bushwalking, gorge hiking or canoeing and take a journey back 400 million years, when the tidal flats of an ancient sea formed the striking red sandstone and the mighty Murchison River carved out deep gorges on its way to the ocean. We took a more relaxed experience and drove out to the park's many lookouts for some must-snap vistas, including the famous Nature's Window, The Loop, Z Bend, Hawks Head and Ross Graham, Red Bluff and Pot Alley. What spoiled the outdoor activities a bit was the heat and the swarms of bushflies. These flies look like our flies but are much smaller and swarm around you. They were everywhere we went in Australia. You really needed to wear netting which we didn’t have. The pink lakes: Australia is home to the bizarre pink coloured lakes. They look good enough to drink but are the saltiest bodies of water on earth. Analysis of the water has shown about 10 species of algae and bacteria, which are all predominantly pink. Despite bacteria being the reason for the strawberry milk color, the lake is totally safe to swim in. In fact, the lake's high salt content likely makes the water so dense that you'd float incredibly easily, the way you would in the Dead Sea. It was incredible to look at but mines and factories dotted its shores making it hard to enjoy. The echidna: Driving along we found an echidna in the road and we stopped to rescue it. See pics. So what is an echidna? It has spines like a porcupine, a beak like a bird, a pouch like a kangaroo, and lays eggs like a reptile. Also known as spiny anteaters, they're small, solitary mammals native to Australia. They're usually between 12 and 17 inches long and weigh between 4 and 10 pounds. Their spines are actually modified hairs. Echidnas' bodies (with the exception of their undersides, faces, and legs) are covered with 2-inch long spines. Fur between the spines provides insulation. Echidnas live slow and long. Echidnas have the lowest body temperature of any mammal, 89__°F. Their body temperatures are not controlled in the same way as that of other mammals, and can fluctuate by up 6–8°C over the course of the day. Their long life spans — up to 50 years in captivity, with anecdotal reports of wild animals reaching 45 years — are due to their low body temperature and slow metabolism. Male echidnas have a bizarre, four-headed penis. You might wonder how you mate with a four-headed penis. During sex, two of the heads shut down while the other two grow bigger to fit into the female's two-branched reproductive tract. Males alternate the heads they use between matings. Echidnas form mating trains. A strange process marks the start of echidna breeding season. Males line up nose to tail behind a single female, forming a train of up to a dozen individuals. Trains can last more than a month, with males dropping out and rejoining. When the female is finally ready to mate, the males dig a trench in the ground around her. The males compete for mating honors by pushing each other out of the trench. The last one remaining gets to mate with the female. Strange creatures! Food: We stopped for lunch where we could sample emu, kangaroo, crocodile. The crocodile tasted like, yes, “Chicken.” The others like over cooked shoe leather. I guess it tasted awful because it was too cute to eat? Bunbury and Busselton, Australia.. (December 19 and 20th) These two ports are really close to one another and about an hour from the wine area—Margaret River. I booked a private tour through Azamara Private Journeys for Dec 19 and wanted to see it all. Unfortunately, the white night was being held on 12/19 and Azamara’ should home office wouldn’t change the date to 12/20 since we were told the guide was out of Bunbury. It turned out he was between Bunbury and Busselton. We were picked up at 12:30 and the driver said he was taking us to Busselton. I asked why as we were going there the next day. We were to get an historical walking tour of both towns but he wasn’t informed of that. He did his best with a quick driving tour and then took us on our scheduled plane ride which was foolishly set up as Busselton to Busselton. It was pleasant. Then, he took us to the Margaret River to visit a winery and for dinner. Almost everything was closed by the time we finished one winery and we missed out on the chocolate and cheese factories. Then, we were taken to dinner at a holiday hotel. Since there was a function in the dining room, we were seated in the lobby, amid screaming kids, drunks and dogs. The dinner was about the equivalent of a poor man’s Pizza Hut. We had to get our own food, which was inedible. Moral of story: Do not ever sign up for Azamara’s Private Journeys. We were toured out and just did Busselton on our own. It’s a nice little beach town with cute shops, a great kids’ playground and a long jetty with a natural aquarium at the end. The jetty is said to be the longest wooden structure in the southern hemisphere and is the second longest wooden jetty (pier) in the world. The jetty construction commenced in 1853 and the first section was opened in 1865. The jetty was extended numerous times until the 1960s, ultimately reaching a length of 1841 m. The last commercial vessel called at the jetty in 1971 and the jetty was closed the following year. It passed into the control of Busselton Shire and has been gradually restored and improved since. view the event. The aquarium was opened on 13 December 2003 descending 8 metres below sea level where one can view the corals and fish life through eleven viewing windows. It was interesting but no WOW. If you are in the area, I suggest spending your time in the lovely Margaret River area, playing tourist, sampling wine and cheese and chocolates, enjoying the scenery and watching out for kangaroos dotting the fields. If you want to save money and enjoy the ship, you can safely wander both Bunbury and Busselton. Don’t waste your money on tours. Final day: Perth My husband thought I was crazy signing us up for a 12 hour tour for our final day, especially given the quality of the tours. Each of these experiences could be enjoyed as day trips from Perth unto themselves. It’s foolish to combine them all in one day unless that’s all you have. Our guide was excellent and was an encyclopedia of information. It could have been a great day if it had been timed better. Our day started out with the Caversham Wildlife Park. We should have spent a few hours here but only had 40 minutes. At Caversham Wildlife Park there are a variety of daily attractions that you can come and see and get involved with which include: Meet the Wombat and Friends, Feed the Kangaroos and Meet the Koalas, feed the Kangaroos. It was a fine stop and a shame to have had so little time there. Each of these destinations is 90 minutes from Perth. Our next stop was the lobster processing factory which offers the complete lobster experience from lobster pot to cooking pot! The Lobster Shack provides a close up encounter with the most valued single species fishery in Australia; the Western Rock Lobster. We were able to see how the lobsters are processed in the factory and packaged up to be sent LIVE to destinations all over the world. However, Azamara cheaped out and served us fish and chips while other table was diving into lobster dinners . We gladly would have paid an up charge. Everyone was quite angry. I suggest that this stop could be a day unto itself. As a day tour, you can go out on a lobster boat and go lobstering and then indulge on a lobster dinner. Or, you can just visit the processing plant, have lunch and then go to the Pinnacles. The Pinnacles is pretty far, so I’d either combine visiting it with The Lobster Shack or the white dunes. It takes about an hour, more or less, to visit. Within the park is the ancient Pinnacles Desert, which is an area with thousands of limestone formations called pinnacles. Standing tall in the shifting sand dunes lies thousands of large limestone pillars that were originally believed to be a lost city. The first records of identification date back to the 1650s. Following this, there are no known records of the Pinnacles until 1820 by Philip Parker King. With very little discovery, the Department of Lands and Surveys included the Pinnacles Desert in the Nambung National Park (created in 1956) in the 1960s, and it was through this inclusion that the desert became a popular destination. The Pinnacles Desert has been home to Aboriginal tribes for many years – with artifacts found dating back 6,000 years. Many theories have been proposed about the formation of the Pinnacles. One of the theories is that they formed as a result of kastification, characterized by underground drainage systems with sinkholes and caves that weathers rocks, such as quartzite, given the right conditions. Another theory states that the pinnacles were formed through the preservation of tree casts buried in coastal aeolianties. A third theory states that the Pinnacles were created by plants. It is beautiful and well worth a visit. We then went to Lancelin for some dune buggying and sand surfing. We never really got to do either. When you visit the legendary Lancelin sand dunes you could squint and imagine you’re in a post apocalyptic dystopian world with David Lynch writing the script. It’s trippy. The sand is white like icing sugar rather than Sahara desert golden, and some dunes are as big as three story buildings. We headed off on a dune buggy bus. Up a dune; down a dune. Wavering at the top of a dune, our driver tried to stop but couldn’t reverse, so down we went into a sand crevasse. We all left the vehicle so the driver could dig us out. Uh uh. We were stuck in the middle of the desert with no one around, the sun growing dim on the horizon. Stuck. We had no choice but to climb the dunes and walk back to our awaiting bus. No sand boarding time for us. This was our misadventure. The tour escort called the ship as we were so late all dining would be closed. We were met by the hotel director at the bus doors and told ‘not to worry’ as the restaurants were kept open for us. What an end to our tour experience Read Less
2 Helpful Votes
Sail Date: December 2018
Thought this would be a journey of a lifetime Positives Cabin Good cabin staff Harold & Joycelen excellent room sevice good Guest entertainers Good Guest Lecturer Dr. Ron Orenstein excellent The Patio service ... Read More
Thought this would be a journey of a lifetime Positives Cabin Good cabin staff Harold & Joycelen excellent room sevice good Guest entertainers Good Guest Lecturer Dr. Ron Orenstein excellent The Patio service excellent Waiter in cabaret lounge Armadeo excellent Negatives Check in not very good. Azamara badly damaged suitcase in transit Food and service in discoveries not very good most of menu same for 21 days you areassigned a different table each night. Problem with ships evaporators shortage of waterfor engines, reduced speed miss a port. Norovirus on ship a few days. Pianist left shipweek to replace. Karioke machine packed up. Top & swirl machine not working 10 days Destinations lecturer very poor in fact removed from ship next lectures not much better. Misinformation given several times by cruise director. White night outside cancelledbecause to cold. Cancelled Falklands said because of high seas & winds. White nightevent outside cancelled because to cold. Azamazing evening in Montevideo auditoriumunsuitable floor flat sitting on wooden folding chairs made it extremely difficult to seeentertainers the crew had the best view standing in the aisles and on raised area at back Azamara said they do not now give out customer feedback forms they will E.mail you Still waiting Read Less
3 Helpful Votes
Sail Date: November 2018
This was my fourth cruise with Azamara and the third on the Quest. I love Azamara because the ships are small, no children allowed and we are treated like one of the family. There is little music played on deck - thank goodness. Staff ... Read More
This was my fourth cruise with Azamara and the third on the Quest. I love Azamara because the ships are small, no children allowed and we are treated like one of the family. There is little music played on deck - thank goodness. Staff quickly get to know you and you get a welcome when you return. Boarding is well organised and painless. We had to wait a long time for our luggage to arrive and we started sailaway before we finally got ours. First night was busy as always and we all followed the usual hygiene rules of being served rather than self service for 24 hours. The strict rules about sanitizing work and we have never been unwell on this ship. Although there are over 600 passengers on board it is possible to find peace and quiet for much of the time and I have a number of photographs that make it look like a solo trip! The pool area was good as always, the pool clean. For some reason on our last sea day they decided to do maintenance and were pressure washing the decks at 10.30 in the morning when people were wanting to sit on the sunbeds. After complaints from a number of passengers they replaced everything and left. The Azamazing evening was brilliant. There were no delays getting to the venue and seating was comfortable and well laid out. As always there were those who felt they had to stand up in front of other people to get the best photographs and this selfish act is very irritating. It would be helpful if the host were to ask people to remain seated to take photos. White Night was lovely and we were lucky with the weather as there had been some storms around. We chose to sit up on Deck 10 as we have always found that once again people will go and stand across the front of the stage area totally blocking the view for anyone sitting down. We did speak to the cruise director about this and he admitted it was a problem but did not say anything on the night. In the past there has been a display of somekind but this time there was only dancing and singing from the guests and crew. We eat in Windows because we like the self service. As a vegetarian I would like to see more choice in the main course. Most nights there are vegetables, rice and potatoes but something a little more interesting would be good. One night there was a pasty and I asked what was in it. The person behind the counter had no idea and had to go and ask. On a couple of occassions they were rather grumpy and there was an atmosphere. Something we have not experienced before. The waiter service in Windows was on the whole very poor. In the past it had always been pretty good. However there appeared to be a number of new staff who were clueless. On two occasions we were actually ignored when signalled that we would like some water. They have a habit of looking at you and turning away. Several times we had to wait for a good ten minutes before anyone asked if we wanted water or wine. Likewise with coffee in the mornings. At times there were no waiters to be seen, others a huddle of them down by the coffee machine. They have a habit of walking around but not doing and definitely not seeing. The manager spent most of his time staring at his computer and when he did wander round did not appear to do anything. This is so different to what it used to be like and very disappointing. Waiters in the Living Room and Caberet and Mosaic were good as were the ones on pool deck. We were on deck 8 in a balcony room. It was clean and comfortable. Our two stewards were attentive and cheerful. We had a problem with the aircon switch not working and this was promptly repaired with two very smiley guys. the excursions were good, small groups in very good coaches with knowledgeable guides all of whom had a sense of humour. Disembarking each time was well organised and quick. In Koh Samui the sea was turbulent and the authorities could not use their tenders but Capt Jose was not phased and the ships tenders were lowered and expertly crewed and we were taken safely ashore. It was a great cruise as always and my only real criticism is the staff in Windows. They are the one thing that stood out in the whole of the trip. I have booked to go to Alaska next June on the Quest and do so hope that by then some serious staff training will have taken place. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you Josi56 for your cruise review. We appreciate that you took the time to write it. We look forward to welcoming you back aboard on our maiden season in Alaska!
Sail Date: November 2018
Guest administration is not Azamara's strong point. The dates and locations for the Azamazing evening were a moving feast right up to departure and the email on this that came from Azamara were unintelligible. This made booking our own ... Read More
Guest administration is not Azamara's strong point. The dates and locations for the Azamazing evening were a moving feast right up to departure and the email on this that came from Azamara were unintelligible. This made booking our own evening tours a bit stressful. We got mixed messages on Visas in the various things we were sent (you are responsible for your own Visas! All Visas will taken care of for you! -- the latter turned out to be true.) Embarkation in Singapore was easy and quick. The buffet lunch was getting a bit old by the time we got there just before 3pm but we were grateful for something to eat (I think we were the last time slot to board). As advised, we booked our 3 specialty dining nights as soon as we boarded (why is there no pre-booking system?), only to subsequently find that we'd booked for the same night (first night) as the (previously unadvertised) seafood buffet which we would have liked to attend. My keycard didn't work in the cabin door (they are apparently such elderly technology that holding them proximate to any small magnet renders them useless) and we queued for nearly 40 minutes to have it fixed at guest relations. When we got to the front of the queue the French officer said very dismissively 'I don't do cards!' and made us requeue in another line for one of the female staff. Many, many people had card failures, not all related to magnets. One poor lady who had arrived after a long delayed flight was in tears. It wasn't a great start to our cruising dreams. Dinner in both specialty restaurants was fabulous, outstanding service and food, worth every extra cent we paid. Our first dinner in the main dining room was pretty ordinary (even inedible) and we didn't go back until nearly the last night - one lesson we learned across the cruise is that while Australian prawns are delicious, prawns and 'shrimp' from elsewhere can be much less so. Steak options are a much better bet. The Windows buffet was terrific for breakfast (super omelettes and a great range to choose from) and lunch and generally very good for dinner (except British buffet night, which was ghastly, and left a lingering smell of too-old frying oil and fish in the restaurant for the next 24 hours). The poolside burgers and nachos place was really good for lunch. We loved the ambiance of the Sunset Bar and spent a lot of time there, but it seemed to be a dead service zone. We shrugged and got our own breakfast tea and juice, and went to the bar for our own drinks with dinner. The waiters were constantly in the corner talking to one another and looking at the computer (why?), rarely offering drinks at any time. This was not a cheap cruise and we did feel a bit annoyed about this on occasion. The Opera group were really talented, we enjoyed their shows immensely. The cabaret shows were not our thing but others seemed to enjoy it. The lecturer was very interesting although sometimes she was sometimes scheduled in odd timeslots (like lunch). The jazz band was very good. Sea days on the Quest were particularly enjoyable, the pool lounges are really comfortable and plentiful and the drinks service unstinting. Most days the wine selection was enjoyable but there was one day in the rotation when both whites and both reds were just not very palatable. Some waiters would send down for a bottle from the day before (which you are entitled to ask for) but some would just shrug. Koh Samui was not a great port, the most enjoyable thing about it was the tender ride on and off - the organisation of which was hopeless for those without ship tours booked. No queue, or sequential numbers, they just picked people at random to give stickers to intermittently and them sent them to a tender, which meant that some people who just arrived immediately got tenders and others had to wait 40-50 minutes. Bangkok was interesting although the dreadful traffic means going to see anything will involve longer in the getting there and back than the seeing of the attraction. Ho Chi Minh was fantastic, we plan to return. Our room steward and his assistant were flawless -- helpful, courteous, competent. The cabin was small but functional and comfortable, the verandah very pleasant. The deal breaker for me was the shower curtain. The weather was (as to be expected) very hot and humid, necessitating being grabbed and wrapped by the very unpleasant clammy plastic curtain in the tiny shower space at least twice a day. It started to feel like some sort of punishment zone. Debarking was very smooth, we had plenty of time to get to our flight. The Quest has a loyal customer base, we met several couples who had done >15 cruises on the ship. Tl;DR Although we did have a lovely holiday and have some wonderful memories, we won't choose Azamara again until we can afford a suite with no shower curtain. Read Less
7 Helpful Votes
Sail Date: November 2018
I am a solo traveler who chose this cruise strictly because of the itinerary, a Cuba-intensive one. My previous cruising experiences have all been with Regent, Crystal, and Silversea. I did not expect the same level of service and ... Read More
I am a solo traveler who chose this cruise strictly because of the itinerary, a Cuba-intensive one. My previous cruising experiences have all been with Regent, Crystal, and Silversea. I did not expect the same level of service and amenities I have experienced with Crystal and Silversea, but I did not expect to be met with a stateroom (8025) that was frankly filthy and in need of deep cleaning as well as superficial cleaning. Photos posted show embedded dirt on telephone, remote, Bible, and binoculars. Also photographed are shower walls, melted ice from previous passenger, and 1 of 2 rags I used to wipe up grime before finally complaining. A caution about the stateroom design/construction: the verandah dividers are not opaque, and neighbors on either side can see into your stateroom, at least as far as the area with sofa and desk. To assure privacy, you need to close the drapes or turn off the lights. The AzAmazing Evening was very well done, excellent show in Havana (Lizt Alfonso), well organized transport of 700 passengers to and from show. The day in Labadee was also a pleasant surprise. I spent $175 for a Hilltop bungalow (bungalow #1), and it was money well spent, wonderful way to end a voyage. Bungalows have private beach, private barbecue, and private bar, also a personal butler who provides cooler of snacks and drinks. Floating beach mat also provided. Meals aboard ship were hit and miss. Too many buffets; even in main dining room, there was always a buffet at breakfast and several times at dinner. Ala carte service was available in the main dining room, but the buffet was "encouraged". Food at Prime C (dined there twice) was very good. Food at Aqualina (dined there twice) was worse than main dining room, but I had already paid for a 4-meal package. One meal was so salty it was inedible and had to be sent back to kitchen (by more passengers than myself). I did not have an extra hour to wait for a different entree to be prepared. Bar experience minimal but not impressive. I rarely drink wine or alcohol, but I do know how to make a decent mojito, and since we were traveling around Cuba, I thought I could get one on the ship, but neither the bartender at the pool deck nor at the private bar on Labadee knew how to make one without coaching. They used Rose's lime juice and/or a packaged mojito mix (rather than fresh limes and sugar), and Cuban rum was only available once that I saw, as a bar special for an extra $5. (I did not pay for a drink package.) I couldn't drink either drink. But I had a couple of great, authentic mojitos in Havana at local restaurants. Internet "service" was a joke, even though it cost $20/day. If connection was made, the speed was so slow that graphics in online newspapers, e.g., would not download and a photo could not be sent via email. Would I go again? To Havana, definitely; I loved Cuba and love the Cuban people, but I will fly or take a different cruise line. Read Less
Sail Date: November 2018
Azamara We sailed on the 24th November 2018 10 day Intensive Cuba cruise on the Azamara Journey and wanted to share a few long overdue thoughts about the trip. As a bit of background information, we are a quiet couple in our ... Read More
Azamara We sailed on the 24th November 2018 10 day Intensive Cuba cruise on the Azamara Journey and wanted to share a few long overdue thoughts about the trip. As a bit of background information, we are a quiet couple in our 50’s and 60’s, pretty low key and happy to entertain ourselves. We are originally from the UK but have lived in the USA for 30 years.We cruise for the food and destinations, rather than the entertainment, and for the past 20 years have primarily cruised on Celebrity. However we have found todays Celebrity isn’t what it once was and have been trying a few other cruiselines, (Cunard, Oceania) to see if we can find a “better fit” for us. This time we gave Azamara a whirl as this 10 day Cuba Intensive itinerary (including 3 days in Havana, a day in Cienfuegos and an overnight in Santiago de Cuba), was too good to miss. As a bonus our Elite Plus status on Celebrity was recognised by Azamara so we received Discover Plus benefits with them. We flew down to Miami the day before on American from Reagan National. The flight was uneventful, taking off and landing on time. We spent the night at the Doubletree Biscayne Bay Hotel in Miami. I am allergic to feathers and it is usually quite a palaver to get a feather free bedding request taken seriously in hotels. As soon as I checked in at the Doubletree the receptionist said “…and your room has been made feather free”. Excellent! The Doubletree turned out to be part of a large entertainment and shopping complex and we ate onsite at Casablanca on the Bay and had a very pleasant dinner overlooking the marina. I would definitely recommend this as a pre-cruise hotel. Saturday morning, cruise embarkation / disembarkation day was manic at the hotel, and although they did offer us a shuttle to the port, we thought it would be quicker and easier to take a taxi as the shuttle was dropping people at many different ships. We arrived relatively early and dropped our bags at the kerb. Inside the terminal we were asked to fill out a Cuba visa application, told that $75 per person would be charged to our online account, and we were strongly urged to check the box saying we would be doing Azamara excursions. We were doing a mix of private and cruiseline tours, but as our first tour was private, we checked the “support of the Cuban people box”. When I handed the application back I was again asked to check a different box. I replied that I had checked the box that applied to me. The agent shrugged and handed me two blank visa forms and said we would be shown how to fill them out on board. We finished checking in and were asked to sit down for a while as they weren’t yet ready for boarding. After a few minutes they started boarding by cruise status, so we were among the first to board, and get a glass of fizz. As we took the stairs instead of having to wait for the elevator we were the first people in the buffet for lunch. I thought there was a good selection of food, and was happy to get a table in the aft outdoor seating area. There were plenty of bar waiters and they were very keen to pour the red or white wine of the day or rose or sparkling wine. We had a verandah cabin it seemed quite comfortable with ample storage space. The bathroom, particularly the shower was a totally different experience. I had heard that it was small, but assumed that being petite I wouldn’t have any issues. I was wrong, and boy did that shower curtain like to cling!!! Our cabin attendants were excellent and when we first met said that they had removed everything with feathers from our cabin. I was impressed. They kept the place scrupulously clean, and our bathroom was always well stocked with clean towels. A lot has been said about Azamara and Oceania offering a similar small ship product, but with the emphasis on food being Oceania’s strength and the emphasis on the destination being Azamara’s forte. I have to say that the food on Azamara gave Oceania a run for it’s money. We really enjoyed all the food in the dining room for lunch and dinner, so much so that we didn’t bother trying the speciality restaurants. We ate in the buffet the night it was Indian food and we were very impressed by it. The only disappointment with Azamara was the croissants. They always seemed dry and stale, whereas the ones on Oceania were exquisite. It was nice to have drinks anytime included in the cruise fare, and as a wine drinker I never felt the need to upgrade to a higher package to get better wines. I really enjoyed the french rose that was always available and the sparkling wine. My husband got used to drinking Becks, the included beer. What did surprise me was that sparkling water like Perrier or San Pellegrino wasn’t included in the basic drink package. The first couple of days they offered what looked like sparkling water in unlabelled bottles that had very little sparkle in them. I imagined they were perhaps making it themselves with a sodastream machine! In the end we bit the bullet and paid for Perrier. I can’t comment on the shows as they aren’t our thing so we didn’t go to any. We do like live music and listened to the “Sparkle Trio” in the Living Room most evenings. They were from Ukraine and comprised a young female singer and young male guitarist and an older keyboard player who scowled the entire time. We weren’t sure if he was their dad or their minder but he did not seem happy to be there! The other “entertainment” option was a female pianist who sang lyrics we knew to tunes we didn’t, and she seemed incapable of playing and singing at the same time. It was quite bizarre, but she did have a following in the Martini Bar! I really missed a string quartet playing classic music or a singer/guitarist. A lot has been said about Cuba, the Cuban visa, disembarkation in Cuba, exchanging money and private versus Azamara tours. Here is our experience. We checked the “support of the cuban people” box on the visa application, and were given blank visas which we filled out in the cabin. I’m not sure if there ever was help to fill out the visa on board but it was pretty self explanatory, and just required you to copy information from your passport onto it. An FYI, ANYONE arriving in Cuba on a ship that has sailed from the USA, MUST get the visa, even if you are from a country that would not require you to purchase a visa if you flew to Cuba, for example if you were Canadian. As we had a private tour booked at 11am, and as Azamara asked that passengers on Azamara tours be allowed to disembark first, we got off around 10:15am and took about 30 minutes to get through immigration. The official checked the passport and visa, took a photo and waved us through. This was the only time they seemed to really check passports and no one ever asked us if we were on a tour of any kind be it private or cruiseline operated. We changed money at the currency booths in the terminal. There is a 3% fee to change money plus an additional 10% fee if you are changing US dollars. We found some leftover Canadian currency at home and used that! We were out of the terminal by 11am, so ship to street took approximately 45 minutes. We downloaded the app maps.me before the trip and found it very useful to find our way around without having to use wi-fi. We booked a 2 day tour with I Love Cuba Photo Tours in Havana. We booked the tour via email from a recommendation we found on Cruisecritic. The tour was led by Yosel, an ex college professor who is now a professional photographer. His english was excellent. He showed us all the main tourist spots around Havana, and some off the beaten track spots where we got a real insight into the every day life of the locals. We had a car at our disposal and on the second day he rented a huge purple convertible that looked like a spaceship for us for 2 hours! The nice thing about doing this photo tour was that we provided our own SD card and Yosel took photos for us and of us on his camera and also showed us the perfect spots to take some of the Iconic Havana photos from. It was really nice to have his photos of us as a souvenir.

On our 3rd day in Havana we did a private combined walking and food tour with “A Taste of Cuba” aka “Food Tours Havana”. We found the tour recommended on cruisecritic and were able to book and pay online in US dollars. Our guide Ana was brilliant, full of fun and again an excellent english speaker. She toured the central historic district of Havana with us and we visited 7 different establishments to sample food. The Azamazing Evening was the second evening in Havana. It had originally been scheduled for our overnight in Santiago de Cuba but was switched to Havana as there was an issue with the dock there and it became a tender port for us. My husband isn’t a fan of dance and didn’t want to go to the show, so we gave it a miss. From what we heard from other passengers, it seems the show was phenomenal and they really enjoyed it. I feel I should add that in Havana we found everyone to be very pleasant, and the city felt very safe At Cienfuegos we took a ship tour to Trinidad, a UNESCO World Heritage site because of its colonial buildings. The buses were good for the 90 minute drive and our guide, an elementary english teacher, although pleasant, was at times harder to understand than the guides we had in Havana. Trinidad was very interesting and we looked around the museum and a local church and also did a walking tour. The cobbled streets were very uneven and the terrain was challenging to people with mobility issues. We had a buffet lunch at a european style 4 star hotel and while nice I would have preferred something a little more authentically cuban. Our guide was from Cienfuegos and very proud of her city and took us on an unplanned panoramic drive around it at the end of the tour which was an unexpected surprise. We dropped anchor early evening in Santiago de Cuba, and it was a 20 to 25 minute tender ride to the city. We had booked an Azamara evening excursion to a jazz club to hear “authentic Cuban Jazz.” Oh my. Not what we expected at all. I will leave it at that. After the jazz experience the night before it was with trepidation that we boarded our bus for the ship tour to El Cobre as it had a “meet the people” element with a visit to a community centre to hear a steel drum band. We couldn’t believe our ears. They were phenomenal with a repertoire that spanned Cuban music to classical to Michael Jackson and The Eagles! Again a 3 course lunch was included and although it was in an italian restaurant, we were served traditional Cuban food, including rice and beans, plantain, pork, ropa vieja, fish and shrimp. We were seated outside and it was very hot but the staff wouldn’t turn on the fans, and people were complaining that there were no lights in the loos. Eventually the owner very apologetically admitted that the power had gone out a few minutes before we arrived. I was really impressed that they were able to prepare and serve such a lovely meal under the circumstances. Just before we were served dessert the power came back on, the fans worked and we were treated to deafening karaoke versions of traditional italian songs by the proprietors friend. What an experience! The final part of the tour was a walking tour of the historic centre of Santiago de Cuba and this was the only time in Cuba when I felt unsafe as we were surrounded by people begging. The guide was very angry that we were being hassled and bothered, and despite him repeatedly asking them to leave us alone they didn’t. We had one other port, the cruiseline private island. We thought it would be nice to stay on board and have the ship to ourselves while everyone else enjoyed their beach day. It seemed half the ship had the same plan as us! I mentioned previously that we were Discoverer Plus. This level comes with a number of perks including social activities (which we were never organised enough to take advantage of!), and free laundry and a set number of free wifi minutes which we did use. I thought the ship wifi was really slow and very hard to log onto, compared to the speeds we had on Oceania even in the middle of the Atlantic. We really enjoyed this cruise. We thought the ship was elegant, the crew friendly, happy and very helpful. We liked that there isn’t a class system on board with certain areas unavailable to people who aren’t in suites. The cabin was nice. We loved the food, and enjoyed that the drinks we wanted were included. The cruise itinerary was wonderful. I’m not sure we have found our “forever cruise home” with Azamara, but I wouldn’t hesitate to sail with them again if the price and itinerary was right. Read Less
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