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4 Helpful Votes
Sail Date: January 2019
Have never been on New Years Cruise and wanted to try new ship. Eight family couples, we were so disappointed. Entertainment was awful, with the exception of Troy Thirdgill. There was some talent, kids working hard, but shows were noisy, ... Read More
Have never been on New Years Cruise and wanted to try new ship. Eight family couples, we were so disappointed. Entertainment was awful, with the exception of Troy Thirdgill. There was some talent, kids working hard, but shows were noisy, senseless, productions. The choreography was like watching an aerobic class. Stage is awesome, such a waste. Decor and color schemes in concierge class staterooms were awesome, but the new balcony is terrible. It is more like having a large window (opens and closes very slowly) and they close it from time to time. So paying for balcony but not able to enjoy. Stateroom feels small. Eden area of ship was nice. Tried to make reservation for magic carpet restaurant online prior to cruise and was told, need to do onboard. When we were onboard, we were told no specialty restaurants had availability. Main dining service was excellent, food fair. Room service ordered one morning, entire wrong breakfast. Shops are limited, stuffy and sales clerks stand at door and follow around. Prior to this cruise, Celebrity had been our favorite. We much prefer solstice class and will not be sailing Edge class again. Read Less
Sail Date: December 2018
This was our 10th Celebrity cruise and 22nd overall. Both my wife and I thought this was one of our best trips. The ship is in excellent condition and while it is a few years old, no one would be the wiser. The staff where all great ... Read More
This was our 10th Celebrity cruise and 22nd overall. Both my wife and I thought this was one of our best trips. The ship is in excellent condition and while it is a few years old, no one would be the wiser. The staff where all great and went out of their way to say hello and provide great service. The food in the main dinning room did not disappoint. It was always cooked to order and very good. At breakfast, we tried the Elite offering in the Tuscan grill, it was good but nothing exceptional. We also ordered room service once, very good and as we asked. Breakfast in the main dinning room was by far the best. Tuscan Grill- Here is a different story. After paying $55/pp we were expecting an excellent dinning experience. I am sad to report we didn't care for the food or the lack of service. The restaurant was busy that day and probably understaffed for the number of guest. However, the smaller tables deserve the same service as the larger tables. At one point after waiting 45min for a glass of wine, I had to leave and get one on my own in the bar on the 4th floor. If this happened (it never did) in the main dinning room, it wouldn't have been an issue. But when you are paying a premium for dinner it should never happen. All in all, I would save your money and try Qsine or Sushi on 5. Unfortunetly, they did away with Bistro on 5, it was excellent for the value. Gym- Excellent with free waits up to 50lbs and lots of cardio machines. Drink package- it was my first time with a package, it was good but impossible to get your moneys worth even with bottle water, coffee and drinks. They know what they're doing and know the price is a money maker. It was nice not to have to sign and worry about each drink, so I would consider it again. Ports- Key West was nice and very upscale. We shopped and went to Willie T's. Great place to eat and people watch. Cozumel- We went to Mr. Sancho's on our own. We paid $55/pp for an AI all day. The food was great and the beach and facilities very nice. It was a bit crowded for me as there were 7 ships in port. I would return or do something less crowded. Sea days- There were plenty of chairs and sun for everyone. At the aft of the ship on deck 11 there is a very cool outdoor cinema and lots of covered lounging. It is a very comfortable place to hangout for the day. Entertainment- We did not attend any fo the produced shows. I guess I have been on my share of cruises and have seen enough productions. We did however follow the acoustic singer Nikki throughout the week. She was really great and we enjoyed listening to her. Final thoughts: We were glad to back on Celebrity, they seem to go a bit above the others in terms of service and effort. We loved the Infinity and would go on her again. Read Less
Sail Date: December 2018
Wanted to try a holiday cruise so we chose New Year's Eve cruise to celebrate the holidays. 3rd time on Celebrity. The ship is older and refurb is needed but the ship is well maintained and the service and staff are very good. The ... Read More
Wanted to try a holiday cruise so we chose New Year's Eve cruise to celebrate the holidays. 3rd time on Celebrity. The ship is older and refurb is needed but the ship is well maintained and the service and staff are very good. The entertainment on board was just ok the only show I would recommend is iBroadway it was well done. If you haven't seen Sean I would recommend him as well it was upbeat and light hearted we saw him on the Solstice about 2 years ago and the show was actually the same so we were a little disappointed with that. The casino is very small but I love the No Smoking it was wonderful. I play table games so I was set but if you like slots you will find a very old and not exciting section for slot action. Eating in Qsine was nice but they changed our NYE reservations without notice so that was super disappointing and frustrating our NYE celebration was the main reason for the trip so a monkey wrench out the gate was Not welcome. Tuscan was wonderful, Blu was actually nothing special but the service was outstanding. We had a good time overall Read Less
6 Helpful Votes
Sail Date: December 2018
Avid cruisers, so excited to be on the “revolutionary Edge” couldn’t be more excited for the cruise to END...that’s a first. Cruise terminal was beautiful, check in very efficient, quick, helpful. Entrance to ... Read More
Avid cruisers, so excited to be on the “revolutionary Edge” couldn’t be more excited for the cruise to END...that’s a first. Cruise terminal was beautiful, check in very efficient, quick, helpful. Entrance to the ship with complimentary champagne, showed such beautiful decor, artwork, lighting...we were pleased. The infinite veranda stateroom quite nice — great bedding, view, storage space, desk, amenities. That’s the end of the compliments...here’s the brutal truth of the Edge...boring and pretentious. NO library or game room, NO Soduko, crossword puzzles. No BINGO, crafts or demonstrations. Trivia, a great way to join a team, meet people, learn, has morphed into a solo event you play on the app — hope you have a WiFi package. Entertainment is amateurish, over productive and boring as hell. Walk outs during the performance were so frequent, it was a distraction. We went to each show with an open mind...let’s see...Acrobatic routine to Shakespeare, “The Purpose”, The Jewelry Box, to name an abysmal few....total snoozefest. The Eden production was horrific, and the “entertainers” looked embarrassed through the constant fog. Where was the opportunity to hear a variety of music? Where were the dance spots? No Motown, coverbands, hip hop, funk, Caribbean, etc. etc. Just a few sad solo artists with tired songs and non-varied set. So, there’s no entertainment, so let’s try the food to compensate. Didn’t live up to the beautifully appointed rooms. Tables for two, so close to one another, proved conversation difficult. Four similar dining rooms, each offering a few “specialty menu items” gave fair service with passable food, not cruise quality food...think Applebees, Chili’s. Why do servers wear aprons? That’s a caste divider. No presence of a cruise director but we did see him on the TV screen...make that position virtual too. Add a virtual activities director as well, as there is very little to do on SEA days. First port was San Juan...arrival at 3:30 on New Years’ Day....nothing was opened. Huh? Two SEA days at end of itinerary...couldn’t alter to provide three full days. The Celebrity Edge must quickly figure out who its’ target audience is. It’s not the frequent cruiser, it may be a millennial who wishes the dream fantasy sequence, techno babble, and introvert catering. Good luck attracting the few in that demographic who could pay. Read Less
18 Helpful Votes
Sail Date: December 2018
I will start by saying that we are seasoned cruisers and are Elite status on Celebrity. We have sailed the Caribbean many times so the ship itself was our destination. Since it was a new ship and our experience on the Soltice Class ships ... Read More
I will start by saying that we are seasoned cruisers and are Elite status on Celebrity. We have sailed the Caribbean many times so the ship itself was our destination. Since it was a new ship and our experience on the Soltice Class ships has been exceptional, our expectation was to sail on what we thought was the best new cruise ship in the industry. As you can read from many of the reviews, the ship and staff just does not deliver. I would avoid this ship until the company figures out how to fix all the issues. That is, if they can. So what are the Pros and Cons: Pros: Embarkation. Room itself. Coffee shop. It is a new ship. Getting on the ship literally took minutes. Fastest Embarkation ever. Already talked about the room below. Coffee shop had fast service and very friendly staff. It is a new ship although it is vastly different from the Soltice class and for me, not in a good way. Cons: This list is so long, I will take it one at a time. The ship itself does not deliver in terms of public rooms. First of all, most are gone. No library, no game area and really no quiet spaces. The front of the ship is reserved space for Suite Class customers. The only way to see out of the front of the ship is to go in to the fitness center. You can tell that the company has decided to cater to the high end cabin purchasers. Last time I reviewed my MBA business model, I think it is the couple thousand plus people in the other cabins that are making a profit for the company so to close off that much of the ship for a privileged few seems like a waste of space. There is really no place that feels open. There are low ceilings everywhere and even the grand area where the martini bar is, only is 3 decks high and you cannot see out of either side due to no windows, so you feel like you are in a hole in the middle of the ship. Even the Grand Theater is so low in the back that you cannot see anything high up on the stage from the back seating. The Eden at the back of the ship is OK, but trying to be a garden of Eden fails. It has a constant funny smell to it, probably caused by the smoke machine they use to infuse some of the drinks. Because of the lack of other public spaces where you can actually look outside, it turns in a gathering point for kids and families to have a playground. Also, the music used to create some kind of exotic atmosphere is just flat terrible. Makes you feel like you are in some kind of elevator trapped in a twilight zone episode. I will say that the Eden cafe is a great place for lunch and worth trying. Dining. We always use traditional dining at 8:30. The first two nights we were basically ignored and on the second night when we (eight of us) had sit for 20 minutes without seeing anyone, I complained to the maitre d’ and almost immediately our service turned 180 degrees. Every night since then, our service has been impeccable and I credit that to the maitre d’. The bad thing, it that they have split the main dining room into four theme oriented restaurants. If you do traditional dining, you are stuck in your own restaurant and miss out on the theme inspired food in the other restaurants. I would recommend doing select dining where you can try all the main dining restaurants. The food was average without anything exceptional to talk about. We did have lobster on New Year’s Eve which was nice. Entertainment and Activities. I already talked about the terrible seating in the theater and the stage looks great, but the main dance crew were less than inspiring. We went to all the shows and only the comedians were worth it. In fact, they made us laugh till we hurt. They were very good. As far as activities on the ship, there was nothing inspiring. As a matter of fact, the ship is just flat boring. Every venue plays slow and soft music. Even on the pool deck, there is nothing. No water volleyball games, no parties, nothing. If you are in your 70’s and 80’s you will love the entertainment. They may have decided to design a relaxing atmosphere, but they reached near death. Even the sail away party was non existent. We left one port and the Jewel of the Seas was next to us having a “Sexiest Man” completion at the pool and we were listening to the DJ play sleep music. Deal or No Deal was a new addition and was a fun activity even at $25 a card. Better then Bingo which is gone. In general, the interaction between the crew/entertainment staff is virtually gone. Plan to have a lot of time for reading and sitting around. Buy the drink package, you will need it. If you are technology challenged, you will miss out on a lot of cool thinks. The Celebrity App allows you to access so much, a map of the ship’s floors, activity guide, menus, etc. etc. Only probable I found and was told by the crew, the paper copy of activities was more up to date then the App. How that is possible is hard to believe. Service in general on the ship is spotty. We usually give tips early to some of the waiters we see on a regular basis so our service is usually pretty good as they remember you. I almost forgot to mention the Flying Carpet. Another miss in my opinion. First, it is this terrible orange color and actually is an eye sore once you get past the novelty. Underway it is very windy and will actually blow your drinks over. Don’t see the value so you can expect plenty of time to hang out there and have a drink since it was not used that much. In fact the ship itself is not very pretty. On the dock, one couple was commenting on how the front of the ship looked like the back and I had to somewhat agree. OK, not sure I got to everything, but in general I would NOT come back on the Edge again and if this is the future direction of the Celebrity, I will move to another cruise line. I do not like the ship at all and I hope the company makes adjustments based on cruise reviews. The voyages are expensive right now so if I were you, I would wait until the newness wares off. The value for the price is just not there right now. Spend your money elsewhere and have more fun. I did not rate ports, because the Caribbean is the Caribbean. Once you have been there, it is the same stuff. I will say that it was terrible to see the damage the the hurricane season inflicted on these communities. They are rebuilding, but I pray for peaceful seasons ahead. Read Less
Sail Date: December 2018
Why I booked the EDGE: New, innovative and New Years Party! #1 Loved the entertainment. Comedian AL Ducharme fabulous. Yes, I enjoyed the new Eden concept as well as all the singers and dancers shows. #2 Easy embarkation as ... Read More
Why I booked the EDGE: New, innovative and New Years Party! #1 Loved the entertainment. Comedian AL Ducharme fabulous. Yes, I enjoyed the new Eden concept as well as all the singers and dancers shows. #2 Easy embarkation as face recognition and your on your way up the ramp to the ship no more than 4 min. in line. #3 Food was excellent. We were on the "anytime dining" plan, as I had booked all our reservations 6 months before My favorite was Cyprus. My husband ordered the Lamb Shank, he said it was the best he ever had. I felt the same way about my chicken kabobs. Loved the dips offered with the assorted breads. Fine cut Steakhouse, prime meats, delicious steaks. Rooftop Garden Grill had very good bbq ribs. We tried everything. 4-5 apptz and my husband had two entrees. Don't get the dry rub wings. Our server was great and very attentive. So full after our meal as we could not order dessert! I was told it can be windy as Celebrity is going to enclose that area to be sensitive to weather. #4 Lots of room in cabin. I personally like the infinity veranda. Our cabin was 8205. Yes, It is not a true balcony. Yet is offered so much more space visually. Also my husband enjoyed raising the window and lowering it off his i phone;) Only when it rained were our windows shut by the captain. Makes sense as you don't want rain coming in side the cabin. I could hear noise thru the walls at times. #5 Great pool vibe as very resort feel. Except many people got up early and put their towels out on chairs, therefore when I got there at ten am, no chairs left as all had towels on them. #6 We never got off the ship as we had been to all the islands before. We truly booked it for the ship as it's new of course. Never used the spa. Didn't shop in the stores but all merchandise looked very nice and expensive. Would I do it again. Absolutely ! Booked next year as well as 2020 APEX! Go with an open mind as it's not the ordinary regular basic cruise! Read Less
Sail Date: December 2018
Cruise sailed from San Juan. There was a surprising diversity among the passengers - English speaking, Spanish speaking; young, old; families, and couples. The highlight was the New Year's celebration. We have been on 17 ... Read More
Cruise sailed from San Juan. There was a surprising diversity among the passengers - English speaking, Spanish speaking; young, old; families, and couples. The highlight was the New Year's celebration. We have been on 17 Celebrity cruises and have always found the food and service to be excellent. But, this time the food, particularly the beef, wasn't up to par - two different dinners, the beef was tough. I also became annoyed by being constantly reminded how I was expected to fill out the end of cruise survey. I know the waiter didn't cook the food, but I do know how well he/she resolves dissatisfaction with the food. Overall, ship was clean and we'll maintained. Service was very good, and the entertainment was about as good as I've seen. Small things, like usable shelves in the bathroom we're appreciated. We have sailed on the once Summit before, and would again. Read Less
3 Helpful Votes
Sail Date: December 2018
Food in main dining room is ridiculous. Prime rib les than a quarter inch in thickness. Last night nothing was edible from tuna, salad and entree. If you have premium alcohol package don’t bother had to buy a botttle. Things have ... Read More
Food in main dining room is ridiculous. Prime rib les than a quarter inch in thickness. Last night nothing was edible from tuna, salad and entree. If you have premium alcohol package don’t bother had to buy a botttle. Things have definitely changed from last year. The wine list for premium includes $12 a bottle for those wines. If you don’t ask for premium water you don’t get it. I would not upgrade again so not worth it. Your meet and greet was a joke. Tried to talk to F&B and he said sorry have a meeting. Met with me 3 days later and took cost of wine off my bill. 0n MSC meet and greet, there were cocktails, cake and photo. Celebrity needs to catch up with the program. Not at all impressed even though I am booked in May thinking of cancelling and going on a different cruise line where they truly care. I had a major air conditioning leak which soaked my carpet and my balcony doors sounded like a wind tunnel. The Entertainment was good, especially the magician and female singer. I definitely think everyone should try glass blowing. I made 2 beautiful vases. Well anyways happy and healthy 2019 to all. Enjoy Read Less
Sail Date: December 2018
This was our first cruise so wasn't truly sure what to expect. We had two balcony rooms with the concierge class, we were a family of four including two teenage girls. We picked Celebrity due to the reputation of being one of the ... Read More
This was our first cruise so wasn't truly sure what to expect. We had two balcony rooms with the concierge class, we were a family of four including two teenage girls. We picked Celebrity due to the reputation of being one of the more exclusive cruise lines. I will start with the positives: 1) Boat was very clean and we were impressed with the use of the space in the rooms. The attendant that took care of our rooms kept them extremely tidy. Will warn you that the rooms are outdated. 2) Canyon Ranch service was top notch, I had a massage, blow out and manicure. 3) The cruise director and concierge were extremely friendly, they truly enjoyed their jobs and it showed. 4) Room service and Dining Room food were consistent. Sushi/Italian specialty restaurant were decent! The Sommelier in the main dining room was fantastic! 5) New Years Eve Party, Silent dance party, and white party were entertaining for all ages. Comedian made us laugh. The negatives: 1) Costa Maya, not so great. I saw previous reviews that said do not get off at this port, and should have listened. We only got off because it was a bit rocky the night before and we wanted to be on solid ground. We selected a Celebrity Beach Club excursion. First, the description of the package did not match the actual facility. There was supposed to be a pool, no pool. There was supposed to be a restaurant/bar. There was a makeshift restaurant/bar made out of shipping containers. We lasted a couple of hours and didn't eat or drink anything. There was too much seaweed (which they did warn us) to enjoy the ocean. We learned that we were taken to the wrong place, and that the actual beach club we were supposed to go to was closed. We were not told this, and when we went to the excursion desk to ask for a refund, we were given the run around. They finally agreed to give us 50% off but asked us not to tell anyone. 2) My daughters friend needed feminine products. When she went to check out, the man behind the counter was extremely rude. Asked her if she was old enough to even use the products (she is 16) and wanted to know if she had her mothers permission to buy the products. 3)The teen room was empty and the girls were disappointed that they didn't have much going on for them. The ship didn't do a very good job of advertising. Being that it was a holiday, there were a number of families with teenagers, however not a high turn out in the teen room. Thankfully the girls were outgoing and made new friends. 4)When we went to Cozumel and Grand Cayman, we decided to go directly to a five star hotel( Intercontinental/ Ritz) and either eat lunch or ask for a day pass. I am glad we did, we learned that a gentleman on our ship had passed away snorkeling in Grand Cayman. We also spoke to a family that toured the Mayan ruins in Costa Maya with their five children and they didn't learn one thing. Not sure we will be cruising again. On the fence! Read Less
Sail Date: December 2018
We were a large group of 10 family members - all adults with one 17 yr old. I have cruised over 20 times, mostly on Royal, several times with Princess and once with Carnival. We tried Celebrity because I had often heard it was "a ... Read More
We were a large group of 10 family members - all adults with one 17 yr old. I have cruised over 20 times, mostly on Royal, several times with Princess and once with Carnival. We tried Celebrity because I had often heard it was "a notch above" Royal Caribbean. This was not our experience. Embarkation was awful - we had Elite status but the Celebrity member controlling our line was never paying attention. After waiting 45 minutes in a line to check in - we finally just went over to the regular check in line and were taken so fast. We also knew that the ship was going in for refurbishment (after we booked of course) so I was not expecting the look to be great. It was fine, carpet styles were dated and deck chairs etc showing wear but the ship was very clean so it passed in my book. The biggest reason for 3 star rating was honestly the food. I can be pretty objective since I have cruised many times. We ate in the main dining room every night. 80% of my meals were honestly just awful and the 20% that weren't - the portion size was so small as to be laughable. My ravioli dinner was 3 raviolis. I ordered the shrimp louie appetizer and it was seriously about a tablespoon worth. My shrimp scampi was shrimp skimpy - only 3 shrimp on the side. Seriously?! Even our head waiter acknowledged that it was bad and started bringing our sons extra dinners. We are not snackers or breakfast eaters so we were basically eating 2 meals per day. It is the first cruise I have ever been on where I felt hungry. The overall quality was just poor. Some meats were so tough that our drinks would spill when someone at the table was using a knife to saw through the cut. I understand cost cutting on portions but they are seriously in need of a new chef too! Two bright spots to recommend - the burgers at the Mast Grill and Sushi on Five (my crew did it for lunch). We did not try the other restaurants because it was a Holiday cruise and they were charging $70 to $120 per person cover charges. When you have 10 people that gets to be ridiculously expensive. The Buffet was not great. Again, hit or miss but more than anything it was just chaotic at lunch time trying to find an open table and get your group together. I wish all cruise lines would figure out a way to make this better. We did not do the dining room for lunch based on our dinner experience. The drink package was another disappointment. We upgraded to the premium because I did not want to hassle with whether a particular drink might be included or not. We found the drinks were very weak. You have to specifically say the brand of liquor you want or they will serve you house brands even with the upgrade. We finally started asking for double shots in mixed drinks otherwise you are just drinking a lot of juice and mixers. I ordered Baileys on the rocks and got one shot glass full over a huge glass of ice. In the dining room they ran out of the better champagnes and sparkling wines so what we were served was often just awful. Recommend you get your drinks in the World Class Bar. They use top shelf liquors there all the time. Entertainment in the Theatre was hit or miss. The first night comedian was probably the worst I have ever heard in my life. The comedian magician was enjoyable and the last comedian was very funny. The singer "Jane Curry" was very good as well. They had the Celebrity singers and dancers on deck entertaining for New Year's Eve. They were pretty bad at singing rock cover tunes. The house band Bristol was good but they played early in the center of Deck 3. After that, there was no where to really go in a lounge and just listen to some good music. Recommend the Silent Disco when it is in the Sky Lounge. Go early, they run out of headsets and there is a long line to wait once they run out. Disembarkation was another fiasco. We booked a Celebrity excursion and were told to collect our luggage on Carousel 2. It never came out. We spent 50 minutes wandering around looking for our bags not knowing whether our excursion left without us. I kept trying to grab a Celebrity person to help but they did not know what to do. Finally someone told us that our tag number had not been given to the baggage team. We sailed in balcony cabins. They were clean and ample room. Two outlets in the whole cabin was a joke with the amount of devices that need to be charged these days. Hope they fix that with the refurbishment. The WiFi kicks you off a lot and you have to constantly log-in again to connect. Also very very slow. I think everyone judges their cruises by what is important to them. We were still on vacation so we did enjoy our family time and some great weather. I hate to be this critical but when you spend that amount of money we did to take 10 people on a cruise, I did expect better. You definitely need to get the food and drink right on a Ship. The ship's crew and service were excellent. No complaints on that front. We just will not be cruising Celebrity again. Final note - don't do the Everglades excursion at the end. If you have a late flight on the last day, you can check your luggage through from the ship for $25/bag and just take a taxi to the beach for the day. We took the Everglades excursion with Celebrity. It was a very short boat ride (we saw one alligator) and then 30 minutes of "petting zoo quality" land exhibits. We were dropped at the airport by 1:00 pm for a 7:00 pm flight. Defeated the whole purpose of doing a day excursion to use up time. Read Less
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