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1 Helpful Vote
Sail Date: February 2019
I have now taken 4 voyages on Crystal Symphony, and 11 total on Crystal (including one river cruise) and on this cruise had the best combination of sea days and (to me) new interesting ports to visit. I felt the service was better than ... Read More
I have now taken 4 voyages on Crystal Symphony, and 11 total on Crystal (including one river cruise) and on this cruise had the best combination of sea days and (to me) new interesting ports to visit. I felt the service was better than ever. The staff were happy and did seem more relaxed and content, which helps me feel more relaxed during my vacation. Ambassador hosts were charming and good for company at shared tables even getting me on the dance floor a couple of times. The headwaiter was fabulous and also the wines were fantastic. I did several spa services which were quality and worth the cost. Trivia was again a highlight on sea days and all in all the cruise was filled with movies, lectures, shore tours, and great food, company and beverages. I guess we also hit the jackpot as we did have calm enough seas to get onto Easter Island for the day tours, which is a novel experience. I indulged in some great modern dishes in the dining room and was very well taken care of regarding my dietary restrictions. Also it was great to see that bartenders no longer automatically add straws in every drink. Now I can stop saying "no straw please" with my orders. Oh also I got to play table tennis doubles one afternoon! Kept in shape taking the stairs onboard, walking the promenade deck and snorkelling in Moorea! I highly recommend this itinerary, it was a real getaway and super for getting away from the winter. Read Less
4 Helpful Votes
Sail Date: January 2019
Dining in main dining room was average. However, the dining in the specialty restaurants was very good. Liked the choice of 5 dining options. High cost for tours. Best decision is to organize a private tour on Cruise Critic and use Tours ... Read More
Dining in main dining room was average. However, the dining in the specialty restaurants was very good. Liked the choice of 5 dining options. High cost for tours. Best decision is to organize a private tour on Cruise Critic and use Tours by Locals. Overall service was very good. The butler was excellent and the cabin service was very good. Prices in the shops was way out of line. No general sundry shop to purchase small items. Did not like the idea that they would not let you on the ship until noon. Other cruise lines will allow you to board early and wait in a common area until cabins are ready. Disembarkation was not satisfactory. Since we had a late flight we purchased a transfer package that included wait time in a hotel. The hotel day room supplied a minimum of snaks and drinks along with broken chairs. Probably not Crystals fault. Read Less
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4 Helpful Votes
Sail Date: January 2019
I chose this cruise as a surprise Christmas present for my wife. We had been away from cruising for a couple years, and I remembered our Antarctic cruise with Crystal - just how great it was. Never been to Brazil, and now to see the ... Read More
I chose this cruise as a surprise Christmas present for my wife. We had been away from cruising for a couple years, and I remembered our Antarctic cruise with Crystal - just how great it was. Never been to Brazil, and now to see the refurbished Symphony - this was almost a "no brainer." I'm still a fan of traditional dining (not "any time"), and Crystal did that very well in the past. I'm afraid that is a thing of the past, unfortunately. I miss the friendships developed over the dining table, but replaced that with friendships made on Cruise Critic's Roll Call. Ports are nothing to get too excited about. Snorkeling at Buzios was wonderful (although the sea is a bit rough getting to the snorkeling site). Had a great time horseback riding in the Argentine pampas. Days at sea are always wonderful on Crystal - so busy with educational lectures, shows, dancing, spa appointments, and (of course) eating - the ports are not necessarily all that important. The staff is top-notch, and everyone seems to be enjoying himself while serving the guests. Can't wait to go on another Crustal Cruise. Read Less
2 Helpful Votes
Sail Date: January 2019
This was our eighth cruise on Crystal and overall we really enjoyed this cruise and the Symphony. Their crew are just wonderful and the food was great, including the new venues added. Giving it an average for these reason: 1. Was ... Read More
This was our eighth cruise on Crystal and overall we really enjoyed this cruise and the Symphony. Their crew are just wonderful and the food was great, including the new venues added. Giving it an average for these reason: 1. Was treated rudely by the Crystal Society hostess when I inquired how many cruises we have accumulated (it is based on length of each cruise). 2. Our ship had less than 600 passengers and we were never offered an upgrade, even after sailing eight times with them. 3. Included wines are still not presented correctly. The one included white and red is listed on the dinner menu but the server does not inform you that there are 10 other white and red included wines to choose from the BACK of the wine list - too much work to offer alternatives I guess! 4. White wines are not chilled enough at the lounges and bars. 5. Verandah cabin had deferred maintenance, only had hot water, maintenance had to repair our shower after two attempts. Read Less
2 Helpful Votes
Sail Date: January 2019
Having sailed on Crystal before, I was looking forward to this Coastal cruise. While I was hesitant because the weather in January is iffy, I decided to book it anyway. This was the first mistake as out of 12 cruises I've sailed on, ... Read More
Having sailed on Crystal before, I was looking forward to this Coastal cruise. While I was hesitant because the weather in January is iffy, I decided to book it anyway. This was the first mistake as out of 12 cruises I've sailed on, the weather was the worst on this voyage. Crystal was not at fault for the lousy weather. Luckily, the service and food on board were excellent as were all the personnel on board. Everyone had a "can do" attitude and could seem to do enough to please. So why the poor review? My wife and I caught the NOROVIRUS! Although I had it worse than my wife. How could two healthy individuals board a SHIP and become violently ill just 3 days in. We specifically chose Crystal due to its service that we have experienced firsthand (what I thought was 5 star all the way) and for the smaller passenger count (only 900 passengers). After feeling better on the last 2 days, I spoke to at least 20 different people who were sick or knew of others who got sick on this 7 day voyage. Couple this with a full Medical waiting room and nurses buzzing about patients who were in quarantine and it was not hard to see that we were on our way to an epidemic onboard. A quick search on the internet and we got to the CDC website (I had plenty of time in my stateroom as I was quarantined for 1 day and chose to stay in for feeling too ill to move about the day prior). We typed in norovirus on cruise ships and there was the history. I was shocked at how many cruises were listed in increasing numbers since 2000. I was also shocked to see that Crystal Cruises joined the ranks a few years ago. Sadly, most cruise lines are on this list, BUT THERE ARE A FEW THAT ARE NOT. It should be noted that so far, this cruise did not make the CDC list as a certain percentage must report being ill before the cruise line has to report it to the CDC. Nevertheless, at least 25 - 30 people (maybe more) had it and that was just who I was able to confirm! When we shared our dismay of this cruise with Crystal (most likely due to lax standards this ship had on cleaning surfaces, public restrooms, not to mention elevators and buffets), Crystal only offered us a $1000 voucher for a future cruise we would have to take in the next year. I don't know that I will ever sail again let alone in the next year! We asked them to not give us an expiration date on this voucher and they declined. We can see how seriously they are taking this growing problem. We did appreciate the fine dining and service but this event left such a sour taste in our mouth (literally) that unless there is a preventative medicine for norovirus, I doubt I will ever step foot on a cruise again, on any cruise line. It is hard to comment on the entertainment and activities or many of the ports as I only went to one show and one event the entire cruise. I didn't leave the ship in Ensenada, San Diego or Catalina. (Not by choice). Beyond my sickness issues, The Crystal Serenity was a disappointment, as was the recent renovation of the ship. The ship has no special rooms on board, they all look and feel the same. Low ceilings and no sense of grandeur. The renovation was like putting lipstick on a pig. They need to retire these vessels and design something entirely new and special. As for me going on a 13th cruise, I will wait until there is preventative medicine for getting any sort of stomach virus on board a cruise ship. Until then, land based vacations. Read Less
10 Helpful Votes
Sail Date: January 2019
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the ... Read More
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the Crystal and were finally able to get them to come with us only to find it was not as good as it used to be. The lunch buffet was so bad that we just gave up after a couple of days. We tried the dining room which turned out to be even worse The specialty restaurants were fabulous. The food, staff and atmosphere were exemplary. The ship did not appear to be as clean as it used to be. Our suite which had been refurbished seemed smaller due to the new configuration but the shower was incredibly worth the extra money.The toiletries were horrible, with artificial scent which I am highly allergic to. Entertainment was excellent. However, the casino rules were disgusting and no wonder it was always empty. Lastly - to have 6 ports on a 7 day cruise on the West Coast was a total loss. Aside from San Francisco and Cabo San Lucas (which was not on the itinerary) are the only 2 safe and exciting places to stop at. Most passengers complained they did not enjoy the quiet ocean experience when the ship is at sea. Crystal needs to recognize that plus the savings on Port Charges could benefit the pricing for passengers. Read Less
7 Helpful Votes
Sail Date: January 2019
Over the past 32 years I have been on over 40 cruises on about 20 cruise lines. I always remembered our 1993 cruise on "Crystal Harmony" as the best of them all, but it was very expensive. Eventually I decided to try Crystal ... Read More
Over the past 32 years I have been on over 40 cruises on about 20 cruise lines. I always remembered our 1993 cruise on "Crystal Harmony" as the best of them all, but it was very expensive. Eventually I decided to try Crystal again, as their prices were comparatively more affordable than in the 90's. I read some pretty negative comments on Cruise Critic and was dubious, but it turned out to be a fabulous cruise. The ship is beautiful and super-spacious and from the outside has beautiful lines reminiscent of the old ocean liners. There was never a wait anywhere (except getting on the tenders). The service was impeccable and the food and entertainment fabulous. I loved some of the special touches in the stateroom not found on other ships. I went as a single and never felt uncomfortable, ignored, or crowded out and though I didn't dance I appreciated the presence of the dance hosts. The entertainment was much better than on other ships despite being on a smaller one-story stage. There was never a problem finding a seat in the showroom, unlike other cruises where you had to show up an hour ahead to even get a seat. And the shows were a full 45 minutes and 3 production shows on this cruise versus 30 minutes on Princess and only one production show. I loved the ballroom dance quartet that performed in the Galaxy lounge twice on our cruise. Tea in the Palm Court was wonderful. The Brazilian BBQ at Churrascaria was unbelievably good as was the food and service in Uma Uni Japanese restaurant. I did not try Prego. It was really nice to not have to deal with paying for alcohol, soda, etc., tips and Wi-Fi. Wi-Fi speed was excellent. I had a few nit-picky complaints about the stateroom design, embarkation in L.A. was awkward and confusing, and the tendering operation was not very efficient. An added bonus, since I am now cruising single, is they are single-friendly, with single supplements from 30% to 75% depending on the cruise and how early you book. I am switching my allegiance from Princess to Crystal now! Read Less
4 Helpful Votes
Sail Date: January 2019
Like some people, I read negative reviews before I read positive ones. Given, that I have already made a selection, I want to see what I failed to notice when I first made my choice. I read the previous negative reviews of the Symphony, ... Read More
Like some people, I read negative reviews before I read positive ones. Given, that I have already made a selection, I want to see what I failed to notice when I first made my choice. I read the previous negative reviews of the Symphony, and they were rubbish. This was the best cruise I have ever sailed. The ship was impeccable and up to date. The wifi service was flawless. The staterooms were roomy and well-appointed. The public rooms were beautifully adorned. The staff was cheerful and attentive. One-fellow passenger quipped, I have never seen such a happy crew. The shows were perfect, and the food was divine. My only complaint was that I wish they had a later dining option. The dining rooms all close at 9 pm, and this bumps against the shows, which are typically at 7:30 and 9:15 pm. Also, the absence of towel origami was a big positive. The ship and the passengers reek of class, and that made for a very pleasant experience! Read Less
7 Helpful Votes
Sail Date: January 2019
Overall one of our best cruises, the real rating is 4.5 stars due to a bout of food poisoning and the filthy condition of our stateroom on arrival and the lack of response from the Hotel Director. The service of the staff outshine their ... Read More
Overall one of our best cruises, the real rating is 4.5 stars due to a bout of food poisoning and the filthy condition of our stateroom on arrival and the lack of response from the Hotel Director. The service of the staff outshine their managerial staff. I think if it had been a short cruise it would have been our first and last time on Crystal but with 19 nights the good times well and truly outshone these early mishaps. Anyway onto the review: My wife and I are an Australian couple in our 40's who are early retirees and now wander the globe with no home base. We have progressively added more cruises to our itinerary over the last couple of years. We booked this cruise to celebrate my wifes birthday and to help us relocate to our next destination - South America. After booking this cruise early we booked several other cruises and this became the final leg of a 6 cruise 91 days at sea odyssey! I am pleased to report we ended on a high (despite 2 major hiccups - more to follow). This was our first Crystal cruise and we also tried Seabourn and Viking for the first time in the months preceding. We spent several days in NOLA beforehand (2nd visit), loved the WW2 museum. Embarkation: 2 parts to this experience. Firstly, we boarded at a makeshift terminal but this was no issue and the process was very good as we were met by an abundance of on ground staff and quickly ushered onto the ship where processing was very quick. A glass of champagne and into the dining room for the first off many excellent dining experiences. We then self toured the ship and this is when our first major problem occurred. We passed our room and thought we might drop our hand luggage off (still 60 minutes until rooms were ready), we noticed our luggage was in the room so asked a passing stewardess if this meant the room was ready reiterating that we did not want to rush them and were happy to wait, she replied it was. We entered the room and immediately noticed bits of rubbish on the floors in both the bathroom and room so we left assuming the cleaning had not been completed. We returned at the designated time and found it in the same condition, our stewardess arrived and we pointed this out and she assured us it had been vacuumed but would do it again. She left and as we started unpacking we noticed the air conditioner was not working, we also noticed rubbish in several drawers and in the cupboard, that the hair dryer had not been packed away, we also began to notice that we could not breathe properly and I started having an asthma attack within 30 minutes. We called her back and she noticed the broken a/c, we also noticed there was dust on every surface. She attempted to clean up but after the drill we noticed the hallway was also dusty and difficult to breathe in (we noticed that repair work was constant in the ceilings on this level and the one above for the entire cruise but never received an explanation). We immediately went to Concierge who were apologetic and offered to move us rooms. We waited until 7.30pm for the room to be ready (I didn't mind as requested a deep clean). We were told it was an upgrade, seemed exactly the same to me. The concierge was apologetic but I requested an explanation as to how a cabin could be inspected and be made available but none was forthcoming, I also requested to speak to the Hotel Director but was instead sent a letter and chocolates, this is nice but a telephone call or meeting should have occurred. An email to guest relations was also unanswered. Luckily my asthma attack only lasted 2 days and didn't destroy our cruise experience. Ship: noticeably older than our recent experiences on Seabourn and Viking but nevertheless a lovely ship. Very impressed by the amount of space (enhanced by the fact the ship was only half full). Enjoyed all the available spaces on the aft decks, walking availability via the promenade and the upper deck, loved paddle tennis and table tennis. Crows nest bar was gorgeous, enjoyed the Cove, loved the dedicated movie cinema, great library with a wonderful dedicated librarian. The theatre was an intimate venue with no line of sight problems as encountered on her competitors. We are not pool people on cruise ships although we did like the design of the pool deck with couches, loungers, tables etc providing a good variety of lounging choice. One glaring problem is the showers are a long way from the pool and hence no one used them, we noticed many people come straight from jogging and gym workouts and jump straight into pool and jacuzzi in sweaty gym wear, also heard multiple guests complaining of stomach upsets while in the jacuzzi - so did not even contemplate using pool or spa which was a shame on such a hot cruise. Overall we love the size and design of this ship. Cabin: We booked an oceanview guarantee and were assigned an E1, which I have discovered is a one category upgrade after the above incident we were moved to a C1 (apparently a 2 level upgrade). There was no difference in the cabins themselves and in fact the location of the upgrade was at the very rear of the ship as opposed to the other which was mid, I later found out our first cabin had a slightly obstructed view (we never noticed). The cabins are probably Crystal's weak point, they are not bad but in comparison to Seabourn and even Viking they are small and basic. The bed was very comfortable, the TV system excellent (except no access to daily menus), the small sofa and desk were typical of major lines. Storage was sufficient but well short of Seabourn and Regent. The airconditioning was very basic and a little inconsistent. The cabin overlooked the promenade. The bathroom was small (very narrow) but the double sinks were nice. The shower doubles as a bath with a curtain, water temperature and pressure were excellent. We noticed the toilet often needed multiple flushes, probably just the age of the ship. Our room attendant was excellent! Dining: Phenomenal. The restaurant managers were great and our experiences were always excellent. This was the best food we have had at sea. The dining room for dinner was superb with great service, interesting menus, tasty food with great presentation. Unlike on the other lines we were treated very favourably, we found preference was often given to more mature passengers on those lines but the staff on Crystal gave us the 5 star treatment. We loved the fact service was always professional but the staff could still be personal and funny. Umi Uma was first class Japanese, simply surperb. Prego was very good but it did depend on what you ordered, too many dishes were "deconstructed". We also loved the variety and casualness provided by the 2 other major restaurants, Churrascaria and Silk. There was plenty of variety and choices for lunch with the main restaurant (the best choice but not as good as at night), the grill (we tended to use more for snacks), the buffet (good without being great), Silk (only ate once). A special mention for the room service, this became our go to option for breakfast, we never had to pre-order, we simply called and it was always there in less than 30 minutes (often much faster), it was always correct and it was always hot, easily the best we have encountered. We had a special breakfast for my wifes birthday in the mdr and it was incredible, really got her special day off to a grand start. Unfortunately, we had one major miss when I suffered food poisoning after my second dinner at Silk (on night 4), 24 hours holed up in my bathroom, followed by another 2 days to fully recover. At this point I thought I was cursed and that Crystal was trying to kill me. The maitre D was very professional on follow up and the F&B manager did chat to me (after I enquired why officers do not follow up on major issues) and assured me they had reviewed it. The coffee bar was a nice place (not a patch on Seabourn Square in feel but much better offerings food and drink wise) and was a nice casual place to grab a snack or late night dessert. The bars were excellent and I think the bar tenders made some of the best cocktails we have tasted. The ship had an extensive G&T menu and Manhattan Menu, I did my best to try each one. Wines were good and we never encountered any resistance if we wanted something different. Table service was good. There was regular canapes and late night snacks being offered. Entertainment/Activities: Another highlight. We tend to find the small luxury lines struggle with entertainment but that cannot be levelled at Crystal. The cruise finished with a special Carnerval group in Rio that was exactly the same as you would witness at the Samba clubs. We had a huge variety of guest acts including: motown group, comedian, comedian ventriloquist, classical pianist, violinst, modern pianist, Broadway siblings (phenomenal); trumpeter and singer, modern vocalist/piano - truly something for everyone. Add in several production shows which were good without being great with the exception of the Imagine/illuminate show which was exceptional. Neil Lockwood did Elton impersonation and own show. Add to this the phenomenal nightly exploits of Mark Farris in the piano bar, you also add latin dance performers, encore presentations, singer from Brazil, guitarist, there was nightly live music for the ballroom dancers, nightly classic piano and violin and a young duet couple - phew! How did we see so much of it? Enrichment involved several lecturers, covering a wide array of subjects from economics, history of places we visited, ocean sailings,geopolitical and military talks etc. Most were excellent however my wife did feel that the lecturers were all mature American white males and there could have been more diversity as we noticed on Viking. Further to this there was art classes, knitting classes, trivia, bridge, ipad and photography courses, golf sessions, wine tasting etc etc etc. My only nit pick would be we like some of those silly activities and games (baggo, putting etc) we noticed on Seabourn and Regent. Also a minor complaint was that Crystal hands out discount coupons as prizes, this is no prize simply an incentive to spend which was even more crass in that they were next to impossible to use due to multiple caveats (we refused to accept them), the CD was clearly embarrassed when the subject was mentioned. Speaking of the CD, we had Russ who has apparently moved from a long standing position at Azamara (apparently well loved by guests there). At first we found him mostly absent but as the cruise progressed had many interactions with him and found him to be one of the most personable CD's we have come across and seemed to know a large amount of passengers by name. He also produced 2 daily shows on the TV which were a lot of fun. If all that was not enough to keep you entertained there was 2 daily fitness classes, paddle tennis, table tennis, daily movies in the cinema (amazing popcorn), the extensive library with books and games and daily puzzles. White night was a great event and it might have been good to have another party event or 2. Oh, I have forgotten the great magic castle show and also dancing lessons! Service: Exceptional, best we have encountered at sea. Great blend of professionalism and joviality. The staff seemed content relative to other cruise lines. Service was very consistent which I hypothesise is due to the many long standing senior staff as they were very visible and active. The officers had mostly changed over at the start of the cruise and this seemingly had no negative impact. Fellow passengers: mostly American and mature which was not surprising given it was a long cruise originating from the US. The cruise was clearly not a popular sailing and was broken into smaller segment at a later stage this did see more passengers from Brazil joining at later stages. The atmosphere early in the cruise felt quiet and uptight but loosened considerably over the course of the sailing. We found the crowd to be more fun and sociable than Viking but not quite as diverse as Seabourn and Regent. We will continue to cruise on a variety of lines including the main stream brands but will always remain on alert for good deals on Crystal and will probably become our favoured brand for luxury experiences. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise for the trip destination and the Crystal reputation. We have been on other Crystal trips and this is the first time we did 3 back to back trips, total 45 days! Embarkation was a piece of cake. Bags we shipped were ... Read More
We chose this cruise for the trip destination and the Crystal reputation. We have been on other Crystal trips and this is the first time we did 3 back to back trips, total 45 days! Embarkation was a piece of cake. Bags we shipped were in our room when we arrived and the bags we brought arrived shortly thereafter. We are hoping the same for disembarkation. The Captains Larsen and Willheim are the best, with rough seas when we had them. They are cautious on all conditions. The rest of the crew are equally praised in every area of the ship. The wait staff are amazing from the Maitr’d down to waiters. It is amazing how they remember names and faces. They anticipate your every need. We are fortunate to have a Penthouse on deck 10. The butler and housekeeping staff all work well together. Because the seas are rough today, our housekeeper wanted to go out and do windows on the veranda. We told her to take that off her list today due to sea conditions. Read Less
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