Sail Date: August 2018
This was our 37th cruise and 10th on RCCL. By far, the ship was the biggest disappointment we have ever had and not up to the standards we have come to expect from RCCL. Voyager of the Seas is heading for drydock next year but by the ... Read More
This was our 37th cruise and 10th on RCCL. By far, the ship was the biggest disappointment we have ever had and not up to the standards we have come to expect from RCCL. Voyager of the Seas is heading for drydock next year but by the looks of her, she should have been there last year. * The hull is a patchwork of rust and paint. Usually, they paint them so much that it always looks beautiful. * The carpet in the hallways is dirty and has numerous holes where luggage is left. * The public restroom floor baseboards were gross. There are not enough restrooms in public areas which results in long lines after events. The entertainment was lacking. The productions shows are always wonderful and the Broadway in the Movies was especially great, with numerous costume changes throughout. And the skating shows are always amazing considering the small ice surface and the movement of the ship. Other than that, the theater shows were lacking. One juggler (?) just thought it amusing to continually drop things. The comedian was not funny and the singer from the Philippines was fine but not very entertaining. Many people walked out of all of these shows before the end. We traveled from Hong Kong to Singapore. It was disappointing not to have any speakers to help us learn about that fascinating part of the world during our sea days. Our cabin had no coffee table so the only place to eat was on the balcony. Unfortunately, it was so hot we had to rush to eat and then run back in. Then where are we to leave our room service tray?!? I'm not sure where anyone could eat in an inside cabin. The dining room staff is obviously overwhelmed. We asked for a table of 2 but were assigned a table of 9. The tables are so squished together that the staff has trouble serving. One couple was consistently 15-20 minutes late and then the staff would slow our service for them to catch up! And the food was just plain boring and awful. For example, the JUMBO fried shrimp was 4 very small pieces with rice. They could be swallowed in one bite...that is not JUMBO! The Windjammer was JAMMED! There's lots of food stations which is great and it's huge but we struggled every time to find a place to sit. Overall, I would describe this cruise as very disappointing. We were in a wonderful part of the world and we would have appreciated enrichment and entertainment that reflected Southeast Asia and enhanced our trip. We know RCCL can do much better! Read Less
Sail Date: August 2018
1 embarkation hong kong 20 mins taxi to ship 2 3disembarkation 30 mins cabin to taxi 3 ship signs of rust on hull otherwise very clean and smart 4 cabin js1630 clean smart well appointed kettle bath fantastic storage 5 main dining room ... Read More
1 embarkation hong kong 20 mins taxi to ship 2 3disembarkation 30 mins cabin to taxi 3 ship signs of rust on hull otherwise very clean and smart 4 cabin js1630 clean smart well appointed kettle bath fantastic storage 5 main dining room very good food sometimes a little cool buffet excellent choice last lunch 4 choices of roast meat etc room service excellent speciality Italian well worth surcharge 6 entertainment something for everyone theatre shows good ice show excellent schooner piano bar outstanding.7 sevice excellent across the ship 8 all ports excellent organised visits smooth and enjoyable.3 experienced travellers from uk and south african a memorable holiday fellow cruisers a mix from many countries Australia usa uk China India etc all mixed well chinese university students were brilliant company.cruised often never before with royal c but would again staff always smiled and ensured you had a perfect holiday cruise package was fantastic and bar service always fast and inefficient Read Less
1 Helpful Vote
Sail Date: August 2018
Advertising price, itinerary. Being our first cruise we were looking for value inclusions. We accepted the varied reviews but made our decision based on what we were looking for. My Dining Time, quality table settings, sparkling white ... Read More
Advertising price, itinerary. Being our first cruise we were looking for value inclusions. We accepted the varied reviews but made our decision based on what we were looking for. My Dining Time, quality table settings, sparkling white tablecloths and the wait staff so attentive, cheerfull smiling at every sitting. Quality meals, breakfasts, lunches and dinners. Windjammer excellent variety also quality produce. We didn't dine in any of the speciality restaurants, just not our style. A king bed, ocean view with balcony. Our room attendant was very pleasant always smiling, efficient and enthusiastic for our enjoyment. This ship delivered more than we were expecting. Cruise Director Michelle and her team delivered fun, exciting entertainment with such enthusiasm, this made it so easy to meet and create new friendships. Stage shows were professional and so entertaining as was the Ice skating show. Proformers, technicians all involved should be congratulated for their expertise in putting them all together. So impressed with embarkation in Hong Kong, easy stress free, with approximately 3-4 hour time frame. Singapore was not so easy, but remember we were all getting off together in a tighter time frame. So yes we enjoyed our first cruise and look forward to organising another. My advice don't take negative reviews seriously, take out what you consider fair. Read Less
1 Helpful Vote
Sail Date: August 2018
We sailed from Hong Kong and walked to the terminal. On arrival there was no signs or staff. As it was raining we headed into the first door we saw. We walked through the terminal looking at maps to work out where we needed to go. Finally ... Read More
We sailed from Hong Kong and walked to the terminal. On arrival there was no signs or staff. As it was raining we headed into the first door we saw. We walked through the terminal looking at maps to work out where we needed to go. Finally we found what looked like the right place to be told no you need to go downstairs. We finally found the port staff and checked in. As we approached the ship our passports where taken from us. We was not told before hand this would happen. I went to take my landing card out but was told to leave it in. Once onboard we where very happy and the ship looked good. We got a drink and walked around the ship. We had early dining so we got ready and headed to the long queue to go for our evening meal. As we where getting to the front of the queue the line started to slow down. By now it was 6.15pm and dinning was 5.45pm. Another 5 minutes passed and we where still in the queue. 3 dining room staff where stood around the door. I finally asked what is happening and they said the dining room was full. I had to ask, no one was coming to inform us what was happening. We expressed that we had early dining to be told there is no assigned dining on this ship. We explained we was asked to choose and was told no it's an Asian cruise so no dining options, you just bascially turn up and hope there is a table. Obviously not impressed as we choice this time to dine and expected to, just like on other cruises we have been on. After 5 minutes of talking we asked if we would be assured of a table at 8pm and was told we would. Just come to the front of the queue and stand by this wall and you will be seated straight away. They also said this has never happened before but for other staff members to say it always like that so where not impressed. So on return it's another free for all with the guests and the dining staff didn't really know why we stood there. Communication was horrendous but we did finally get to sit down. All in all no assigned dining and we didn't sit on the same table each night with the same guests to share our adventures of that day which we where looking forward too. Before we left home we did alot of research on the ports and where to go and what to see. We obviously know due to weather conditions this can change but once we arrived in Okinawa we had to go through immigration. We where not informed of this when we booked our cruise or any day before we sailed. This took one and a half hours so the plans we had made we where not able to go ahead with due to losing so much time. It was very disappointing as we could have been informed of this before hand and not got our hopes up of visiting the places we wanted too. We also planned to get day travel cards in Japan but this was not possible as our passports where taken off us. They would only except the original passport and not the photocopy we had so this cost us more money to travel around. ALWAYS WATCH THE BAR STAFF MAKING YOUR DRINKS! We do not blame the bar staff as this happened several times at several different bars with several different bar staff so they are clearly told to them to do this. But they would use house spirits instead of branded spirits. We often had to stop them or ask them if it was our drink they where making. One bar server was like ermm no no that's not yours when we pointed out he was using the wrong spirits. They would happily replace it and make a fresh but this shouldn't happen in the first place and it is illegal. We are not big gamblers but we do like tonhave a little play on roulette. Unfortunately this was not possiable due to the higher game limits. Basically because it was an Asian cruise they increased the minimums which meant we couldn't enjoy a game. The staff confirmed it was because it was Asia, but what about the rest of us on board. Please the Asians but not the rest of the world. I guess it saved us money by not gambling! There was plenty to do onboard and the rest of the cruise went by smoothly ( but still watching what our drinks where made with )until we collected our passports. As we gave our room number and where passed our passports my landing card was missing. The staff member said you can get another one at the airport. Obviously I was annoyed and said why should I waste my time at the airport when its the companies fault. She said it's one of those things and tried to usher me away. I didn't go anywhere and said can't you check through the box. She eventually said she would have a new landing card delivered to my stateroom. Why could she not have said this in the first place?? Really sorry but I can get a replacement sent to your stateroom. No fuss and the situation dealt with but instead she couldn't be bothered. A new landing card was delivered to our stateroom along with my missing landing card. It really wasn't that hard to sort a small issue. We did enjoy the cruise and ports and the ice show was amazing but it's the little details that are making us think if we should cruise with royal carribean again as this hasn't happened on our other cruises with other cruise companies. Read Less
7 Helpful Votes
Sail Date: August 2018
My wife and I chose the cruise as it was going to Japan where we had never been. We were never advised by Royal Caribbean or the travel agent that the cruise would be mainly occupied by the Chinese. I have nothing against Chinese but ... Read More
My wife and I chose the cruise as it was going to Japan where we had never been. We were never advised by Royal Caribbean or the travel agent that the cruise would be mainly occupied by the Chinese. I have nothing against Chinese but when it came to dining they occupied all the tables and chairs in the Buffet restaurant. After they finished their meals they would not leave the table but would sit talking and playing games on their phones. They put out an announcement for people to vacate thr tables after their meals so that others could sit down, but they did this in english and not Manderin. When I complained to the catering manager only then did they start making announcements in Mandarin, it didn't make any difference. It is the worst experience my wife and I have had on a cruise. When we booked the cruise no one advised us that the cruise would be occupied with mainly people from china. I understand that there was only about 400 westerners and over 3,000 chinese on board. The food was very repetitive and you had to fight your way through the Chinese to get to the food. If you went down to the Boardwalk Cafe to get a coffee and a sandwich the area was again occupid by the Chinese. They would just be sitting there playing games on their mobile phones and talking. We considered the entertainment was very ordinary The ship is getting old and needs an over haul. We had a Balcony cabin which was good and the attendant was excellent. When we got to our first port of call it was a public holiday and everything was closed. We have traveled with Royal Caribbean before but I am sorry to say we wont be travelling with them again. Read Less
3 Helpful Votes
Sail Date: August 2018
Compared to our previous 12 cruises and as Gold status members, our overall experience was extremely disappointing. * Food was ordinary to say the least and totally unacceptable everywhere on the the ship except for the specialty ... Read More
Compared to our previous 12 cruises and as Gold status members, our overall experience was extremely disappointing. * Food was ordinary to say the least and totally unacceptable everywhere on the the ship except for the specialty restaurants which we were forced to attend to enjoy some sort of quality food/service. To be served mashed potato, carrots and brocolli with almost every dish served in the main dining room (including Jumbo Prawns on formal night) shows a complete lack of skill and judgement by the catering management. * We experienced extreme rudeness, loud unacceptable crowding from the mostly Chinese passengers on board. * The staff were inadequate to handle this behavior and it was generally accepted. * Royal Caribbean displayed a complete lack of health and comfort or consideration to allow smoking in the casino on board so that their profits were not affected by the loss of the mostly Asian patrons. * Forced to make a formal complaint about our totally incompetent tour guide which we purchased on board for our day trip to Osaka. We would find it difficult to consider another Royal Caribbean cruise in future due to the consistently poor standards and cost saving measures. Read Less
8 Helpful Votes
Sail Date: August 2018
The issue that I have experienced was: This being our 5th/6th RCI cruise we know what to expect generally and that is why we like to cruise with them. Due to the circumstances not highlighted in advance to us, many of the services ... Read More
The issue that I have experienced was: This being our 5th/6th RCI cruise we know what to expect generally and that is why we like to cruise with them. Due to the circumstances not highlighted in advance to us, many of the services provided were either not available or changed for the worst etc. Examples are - 1) No set table for evening dining. This meant that queues formed each night as the staff struggled to place parties on tables that had space. 2) This meant that you never knew who you would be sitting with or who the waiters were likely to be. No relationships could be formed with either our fellow cruisers or the waiters who usually go out their way to know and understand your needs, likes and dislikes. 3) Menus poorly explained and lack of vegetarian options. 4) Food served at a lukewarm temperature. 5) Very poor sized portions unless you ordered the main dish of the day. 6) Lunch menu served in the main restaurant offered no Vegetarian options and it was so busy, no one was able or willing to help. 7) Due to a full ship, tables were almost impossible to obtain in the Windjammer (self service eaterie) even though they continually requested for people to vacate tables when they had finished eating. 8) Same problem in the morning at breakfast time but midway through the cruise they began opening the Chops Grill Room as an overflow which did help. 9) The virtual balcony in our stateroom,half the time did not work or the clarity was exceptionally poor. The room steward reset it regularly but in the main it was a waste of time. 10) The Windjammer/Ice cream machines had very restricted opening times which meant that should you want a refreshments outside of the limited set meal times, the 3800 passengers had a single option of the 5th floor coffer bar which obviously could not cope with the volume of people wanting to take advantage of this facility. 11) When leaving the ship on the last day, due to their being a second cruise liner also in port, the customs in Hong Kong could not cope with getting people through the necessary checks and out the terminal. We waited 40 minutes and were still far back in the numerous queues. We had booked RCI transport and only after our long wait did someone come looking for us (and others) to get us quickly through the crowd and onto the coach as it was delaying the transport of people to their hotel, railway stations etc. 12) Regular RCI cruisers were disgusted at the way this cruise was handled are like us were totally surprised at the poor level of service. First time RCI cruisers all stated that it would be their first and last RCI cruise. It occurred on: 10/08/2018 Read Less
11 Helpful Votes
Sail Date: June 2018
We recently got home from a 9 night cruise on the Voyager with stops in Bangkok, Ho Chi Minh, Danang and Nha Trang. We left from Singpore and returned to Hong Kong. Royal Caribbean once again did not disappoint. Yes the ship is on the ... Read More
We recently got home from a 9 night cruise on the Voyager with stops in Bangkok, Ho Chi Minh, Danang and Nha Trang. We left from Singpore and returned to Hong Kong. Royal Caribbean once again did not disappoint. Yes the ship is on the older end and going into dry dock soon, but that being said, we couldn't find much wrong with the ship. The crew and service was probably the best we've ever had, and we have cruised over 22 times. Very attentive, but not in your face. Didn't have the spa or specialty restaurants pushed all of the time which is great and no countless announcements over the PA interrupting you every half an hour. You actually had to go out and find things to do which is refreshing. The crowd was a mix of multi-generational families, with the majority of the guests being from Austraila, then Britain and then the USA. It was a wonderful group. The dining room service for all meals was fantastic and there were different menu options from other RCCL ships which made it exciting to go to dinner every night. The dining room lunches also had great options. Our waiter and asst. waiter were fantastic. The Windjammer is the same as the other RCCL ships, but we found the food to be tasty, different and it didn't look as if it had sat out all day under a heat lamp. Entertainment was so-so and probably the biggest con for the trip. For some reason the RCCL singers and dancers weren't on key both with the singing and the dancing. It was clearly visible that maybe they hadn't practiced much together and the sounds just weren't that good. We didn't feel bad if we missed most of the show (although we tried and got to all of them.)The cabin was kept clean and we never even saw our steward. We asked for extra towels and they were always there when we returned from the day's activities. We never had to ask twice for anything.Info on ports: Singapore- beautiful terminal and easily accessible from the subway if you are staying there pre-cruise. A bit of a walk, but definitely easy to do. Very efficient and we didn't even have to sit down before being called to board and we arrived at 10:30. Super simple to get on. Singapore is a beautiful city with lots to do and a wonderful public transit system. Bangkok - We took a private guided tour for the two days (overnight) that we were there. The first day we went to the Sanctuary of Truth and the Elephant Preserve. Both spots were nice. We had a 45 minute elephant ride through the woods, not just in a circle and were treated to a local show. The guide and driver met us at the port for the 45 minute drive to Pattaya. We got back around 8 and then were picked up again at 6 for the tour of Bangkok. It is a far drive but we saw the real city life on the way. Did a bit of shopping, visited the Grand Palace, Wat Pho, had an authentic lunch and were back on the ship by 4. It was a very long and extremely hot day. The temples are very touristy and busy. Didn't seem very spiritual because of it. Ho Chi Minh - took a ship sponsored tour and again it was about an hour and a half to the city center. I'm glad we were with a large tour group and not doing it on our own. We are adventurous people but I'm glad we didn't do it by ourselves this time. The tour was expensive and we didn't feel we got much out of it. Could have been our guide, but there really wasn't much to see. Went for an authentic Vietnamsee buffet lunch and not many guests ate. Food wasn't too good. Went to Notre Dame Cathedral which was closed and then to the Post Office, then to the old government headquarters. We had too much time here with not much to do. He took us to a market to walk through but didn't leave time to do much shopping. We lost half of our group and he didn't seem to mind. Very difficult to cross streets here and downright scary. I think the whole bus was happy to get back to the ship. Nha Trang - again we took a cruise tour because after the day in Ho Chi Minh, I would have been uncomfortable to do it by ourselves. Not many people with taxis at the port either. It may have been difficult for our family of 5 to even get a large taxi. We were dropped at a beach restaurant and they had just enough chairs set up. Not everyone got an umbrella which was not too good. The guide said all you can drink beer and soda, but when I got charged for my second, we were told we were misinformed. The guide said not to go outside of the restaurant as it was dangerous. This was the first we heard of danger, so I think everyone just stuck together. The beach did not have clear water, no fish, and extremely dirty as the day went on. Five hours at a beach like this was way too much, as was the cost of the tour. We were happy to get on the bus going back. Danang - Day 3 of Vietnam and we had had enough. We did not take a tour, but luckily for us, there was a bit of port shopping right at the ship. This ended up being the best we had seen over the past few days. Lots of bargains and make sure when they say $10, you offer $5 and go from there. They will usually take it and they love the American dollar. Hong Kong - easy to get off and we spent 3 days post cruise there. Fantastic subway system. Visited Lantau Island/Big Buddha ( an absolute must and plan on most of the day there!), a day of sightseeing and exploring (did a food tour which was interesting to say the least) and ended at Hong Kong Disneyland. We were very impressed. Overall a fantastic vacation and it's not the cruise line's fault if Vietnam was just so-so. Just wasn't impressed with anything about it! Read Less
17 Helpful Votes
Sail Date: June 2018
If this had of been my 1st trip with rc it would have been my last apart from the fact that i know rc are better than this. we had a lady cruise director blaring out her announcements so loud that is was annoying and not ... Read More
If this had of been my 1st trip with rc it would have been my last apart from the fact that i know rc are better than this. we had a lady cruise director blaring out her announcements so loud that is was annoying and not understandable.some customers made her aware of this to no avail. No fruit or chocolates for diamond plus, only 1 top cruiser award, no crown & anchor host on board. Any invitations were very much last minute and there were no invites to the galley, bridge or back stage. 2 hour long wait for passports to be copied in singapore. 4 hour wait in bangkok as everyone had to get off the ship to clear immigration and were not allowed back on board till all passengers were cleared. The ships bars and pool remained open and most ot the stragglers used these facilities whilst we filled in our boring wait without seats in the ships make shift lounge alongside. There was no warning of this and several people were caught out without medication or money The baggage in hong kong was the worst i have ever seen, trollies of bags were coming off the ship in any order thus causing utter confusion in the baggage hall. We spent 2 hours as did most people in finding their bags. - not an rc officer to be seen!!! Middle management have a lot to account for as they dropped the ball badly on this cruise. Read Less
6 Helpful Votes
Sail Date: June 2018
We chose this cruise of the ports the ship was to stop at. We have been on cruises with other companies and have always been happy. Unfortunately we can't say this of RCL. The embarkation and disembarkation was very badly organised and ... Read More
We chose this cruise of the ports the ship was to stop at. We have been on cruises with other companies and have always been happy. Unfortunately we can't say this of RCL. The embarkation and disembarkation was very badly organised and there were large queues to get out of the port at Hong Kong. There was no direction by security staff which led to people continually pushing in. Those of us who are polite enough to be aware of our fellow man ended up being pushed further and further to the back of the queue making exiting the terminal a very long process. Staff - all very polite and courteous. Loved the Captain! Cabin - noisy due to a motor running keeping us awake ALL night. Eventually got a room change after 4 days Entertainment - second rate /home made. Zumba in the main street not a good idea for travellers trying to get through to end of ship Trips - badly organised with people pushing in causing further delays Internet - appalling. Advertised from streaming but not man enough. When told it was just for 'You Tube' Drinks package - rip off. Advertised premium drinks such as Evian- not available. Also bar staff reluctant to give out cans of Coke Zero and only offered diet coke from a bottle. Food- plenty but became boring after third day. They need a celebrity chef. Windjammer was like a bun fight - not sufficient seating. Read Less
Voyager of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.9
Entertainment 5.0 3.8
Public Rooms 5.0 4.2
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 2.0 3.5
Enrichment 2.0 3.4
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.2

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