7 Helpful Votes
Sail Date: January 2019
This was our second sailing on the Volendam (Sixth on Holland America, twenty sixth overall) It was a simple 15 day Panama Canal crossing from San Diego to Ft Lauderdale. What was remarkable to me about this cruise was that there was so ... Read More
This was our second sailing on the Volendam (Sixth on Holland America, twenty sixth overall) It was a simple 15 day Panama Canal crossing from San Diego to Ft Lauderdale. What was remarkable to me about this cruise was that there was so LITTLE to remark on. Everything worked, everything ran smoothly, the food was great, the ports were as advertised. On the subject of ports, we called on eight, and with one exception, we were the only ship at each port. That made for VERY pleasant days. As has always been our experience on HAL, the ship was full of "Baby Boomers", with few younger people on board, and virtually NO children. (Perhaps because the school holidays had just ended?) This led to all of the (many) enrichment lectures on board being VERY well attended, and late night entertainment being almost non existent. The ship itself was in very good condition, with virtually no issues. The only thing we noticed was one flooded bathroom, and that was (According to one of the engineering officers) due to "something" (I will refrain from being graphic) being flushed down the toilet that should not have been. Reaction by the crew as fast and efficient, and the effected passengers were well taken care of. Food on board this ship was "cruise normal", with meals in the main dining room being slightly above average, the food in the LIDO above what I have come to expect, (on mainline cruise lines) and the food in the Pinnicle Grill well above expectations. All in all a great cruise, well worth the cost, and highly recommended (IF you have no children with you, and IF you can entertain yourself and are not looking for the ship to entertain you all day every day. Read Less
Sail Date: January 2019
We chose this cruise because my husband wanted to sail through the Panama Canal and we had experienced an amazing transPacific cruise on the Holland America Noordam in 2018. This was a type of journeyman cruise compared to that on a ... Read More
We chose this cruise because my husband wanted to sail through the Panama Canal and we had experienced an amazing transPacific cruise on the Holland America Noordam in 2018. This was a type of journeyman cruise compared to that on a smaller, older ship with fewer passengers, amenities and activities. The shop’s air conditioning was faulty with many of the public areas kept at painfully cold temperatures. I talked to the cruise director about reading of this issue on earlier Volendam cruises and he admitted the frigid air conditioning was an ongoing problem which they had not resolved. There was also, perhaps not coincidentally a ship wide respiratory infection. The crouping, coughing etc. must have affected half the passengers. Everyone had the Volendam virus. My husband and i both came down with it and are still affected more than two weeks after disembarking. The good: the meals in the dining room and Lido were very good. The EXC tour director, Jude, was excellent and entertaining. The Adagio violinist and pianist were excellent as was the pianist at the Ocean Bar. The rest of the entertainment was mediocre. The crew were friendly and helpful. But the boat is so in need of updating and repair. The ports were fine but most everyone was interestedin the canal experience which was remarkable. Gatun Lake was beautiful. Cartegena was impressive. We liked Huatalco and the city of Antigua in Guatemala. The port of Corinto Nicaragua was not good. Costa Rica was interesting and we enjoyed the combination aerial tram and river rafting tour. The commentator thriugh the canal was excellent. Read Less
3 Helpful Votes
Sail Date: December 2018
We continue to chose Holland America for the customer services, dining experience and how they prioritize you and your experience. The comedian (Andrew Kennedy) was hilarious. Holland America is really trying to appeal to a younger ... Read More
We continue to chose Holland America for the customer services, dining experience and how they prioritize you and your experience. The comedian (Andrew Kennedy) was hilarious. Holland America is really trying to appeal to a younger crowd, which I appreciate. We have traveled Holland America with our daughter, who is now 14, since she was 9. She has always enjoyed Club Hal. She prefers to be in Club Hal, then with us. This was her first year in The Loft. There were no very many teens in The Loft, but she did meet one girl she would make plans with to meet after dinner. They had a great time playing cards, ping pong, video games, etc... New also really appreciate the fact that all persons who work with the children have to have a min of a Bachelors Degree. Club Hal provided an educational experience for her when we went to Alaska on Holland America. The Loft is more about independence for the teens. They can come and go as they please and it is open till midnight. Our daughter would highly recommend both programs. The Panama Canal was an unforgettable experience. I would highly recommend this cruise. Aruba was gorgeous (just remember to bring cash, since there are several shopping locations that only take cash), Curacao was beautiful (make sure you see the moving bridge), zip line in Costa Rica, Guatemala (you can bargain at the shopping location they shuttle you to), Nicaragua (Use the bike taxi to eat at El Pigeon-great fish and beers), and in Oaxaca walk to the city over the hill. If you decided to use a credit card in Mexico make sure you are charged in Pesos. They will not give you the accurate exchange. A return was charging us 118.00 (US) and we asked for our bill in Pesos. The bill then went down to 76.28 (US). Just an FYI---there was an Excursion named Puerto Vallarta Sights and Tequila Distillery. Fist of all your are not taken to a distillery. You are taken to a tasting. The Tequila is good, however they doubled the price of the bottles, just for us. We were also taken to a jewelry store for a waste of 30. min. We did see some downtown sights for an hour and a half. The rest of the time was used to shuttle us around to a photo location, a jewelry store and a shopping area. When all was said and done, I would go on this cruise again. Read Less
1 Helpful Vote
Sail Date: December 2018
The cruise started with the worst embarkation situatin. We need wheelchair assistance to embark because of the long walks. Holland America's Ft. Lauderdale operation to have two wheelchairs used for a significant number of people. who ... Read More
The cruise started with the worst embarkation situatin. We need wheelchair assistance to embark because of the long walks. Holland America's Ft. Lauderdale operation to have two wheelchairs used for a significant number of people. who would be taken to a table top counter, processed and assigned to a holding area to await wheelchairs to board the ship. Never, in our 50 some cruise experiences, have we had to wait 2 1/2 hours to board a ship, NOT EVEN ON A MEGA SHIP! . If anyone thought this was an anomoly, debarkation was no better -- two wheechairs. It was quite apparent, from embarkation, no handicap assistance on the ship in the buffet or other area, and debarkation, the mobility challenged were treated as 2nd Class Citizens and Holland America was doing you a favor rather than providing service. It took three days for maintenance to fix the HVAC in our cabin as it went from FREEZING when we boarded ship to a SAUNA a day later back to Freezing. We asked at one point for Holland America to send us home from the first port stop in Curacao. New Years Night found the ship in a FREEZING mode with passengers wearing parkas and shipboard staff wearing sweatshirts and hoodies. And then, at midnight, the freezing became unbearably hot. Only one more day left -- thank goodness!!! Excursion vendors were not asked to accommodate the mobility challenged or handicapped. They were not asked to provide even step stools on high access vehicles. When I asked Sydney in Excursions about this she became belligerent and offensive. I discussed this with her supervisor, Abigail, who agree that vendors should be asked to provide easier access. I suggested Sydney would make great excursion director on a container ship. We were most surprised by the lack of service and accommodaion. Holland America has historically, and still does, market to more mature audiences. They were quality conscious and most considerate of the mobility challenged. We sailed with them on a number of occasions. Not anymore! Read Less
Sail Date: December 2018
Iren & Vadim Timof (72 years old. Fremont California). That was our 13-th cruise. We enjoyed with our Panama cruise from Fort Lauderdale to San Diego (December 18,2018 to January 3, 2019). Service on board was excellent, but ... Read More
Iren & Vadim Timof (72 years old. Fremont California). That was our 13-th cruise. We enjoyed with our Panama cruise from Fort Lauderdale to San Diego (December 18,2018 to January 3, 2019). Service on board was excellent, but dining menu in restaurant and buffet was poor. The same we can say about shops range. Very sorry. We liked all our excursions. It was very good arranged. Cabin service was very good. Everything was on time and with smile. We were exited with Christmas and New Year celebration, especially with lighting Christmas Tree and singing Christmas songs! Special thanks to a little girl who lighted Christmas Tree!. The most pleasure we got from Adagio music duo violinist Cristian and pianist Nadya. Cristian is an exceptional artistic talent. He excites the audience emotionally and engages each listener intellectually. He sparks a love for chamber music in the hearts of every listener. Thanks. Read Less
3 Helpful Votes
Sail Date: December 2018
First time for Panama Canal. Holland America received great reviews. The ship it self was like an ice box! When inquired we were told nothing could be done. Our cabin was never warm as was the rest of the ship. My wife received a ... Read More
First time for Panama Canal. Holland America received great reviews. The ship it self was like an ice box! When inquired we were told nothing could be done. Our cabin was never warm as was the rest of the ship. My wife received a bad rash and when we went to desk for assist they called doctor and I was informed there would be a charge to open the office and charge for any medication. After 9 PM the ship was dead. Staff very friendly, the one high point. Casino staff were great. Food was just average, nothing special. Tea at 3 was good, Shows were so so, One male singer who did Lionel Richey was very good. Magician was also very good. Rest of entertainment not very good. Sorry to say it let a bad taste for Holland America. I will never cruise Holland American again. I have been on 16+ cruises and this was the worst. Read Less
3 Helpful Votes
Sail Date: December 2018
We simply chose the Holland America volendam because the dates fit in with several of the party we were cruising with. We do enjoy Holland America and our only bad experience out of 7 sailings with them has been on the veendam in the ... Read More
We simply chose the Holland America volendam because the dates fit in with several of the party we were cruising with. We do enjoy Holland America and our only bad experience out of 7 sailings with them has been on the veendam in the spring 2018 so we were a bit anxious about this booking on the volendam. We were absolutely delighted with our experience on the volume down. She is well maintained. Her food is excellent. The crew was extremely friendly. when we had any issue the staff bent over backwards to help us work it out. If we submitted a common card with anything the least bit negative we got a phone call to our stateroom and if we were not in our stateroom to take the call we got a note on our door. They then followed up to make sure every little thing was perfect. of the seven sailings with Holland America in the last two years I have to say this was probably our best overall experience, even though we did enjoy all of our other sailings except on the veendam. What I'm coming to realize is that most ships seem to go through a low period, And then if the company is smart measures are taken to get its act together and correct their weaknesses and make the ship much more pleasing and accommodating to passengers. The volendam is the same class of ship as the veendam and westerdam. As beautiful as a koningsdam and the eurodam are we do enjoy the smaller ships and this class a ship that the volume down is in is somewhere between 1300 and 1450 passengers. A great experience and we would definitely cruise on her again. It was really hard to even find constructive criticism to give on our end of cruise survey. Read Less
Sail Date: November 2018
Panama Canal cruise, service was great, activities were great, our room was not good, we had banging pipes starting at 5:30 in the morning and 4 hrs every night. We were on the 3 rd deck, dining room up above, they gave us ear plugs, ... Read More
Panama Canal cruise, service was great, activities were great, our room was not good, we had banging pipes starting at 5:30 in the morning and 4 hrs every night. We were on the 3 rd deck, dining room up above, they gave us ear plugs, showed us other rooms that were not acceptable. Will never do that deck ever, when you walked outside on the deck you could hear the pipes, they need to insulate the pipes, duck tape doesn’t make it, needs a upgrade. Activities were good, entertainment, there was a variety of different entertainers that were good. Justen the cruise director was good also, the chef came out every night to talk to every table. Barry from Boston on the piano was Fantastic, went there every night to see him. Joel in the Ocean Bar was Fantastic also. Some of the servers like Alex was very good at his job, Jenny and Dewi in the Lido were also very Great. Read Less
6 Helpful Votes
Sail Date: October 2018
We wanted to do the Panama Canal so chose this cruise. The ship cannot handle the hot weather, the AC when finally repaired (5 days no AC at all in rooms) was still not enough to cool the rooms!!!!!!!!!! Dinning room food was very good ... Read More
We wanted to do the Panama Canal so chose this cruise. The ship cannot handle the hot weather, the AC when finally repaired (5 days no AC at all in rooms) was still not enough to cool the rooms!!!!!!!!!! Dinning room food was very good as expected. As was the food in the Lido. Tours were not very well organized, the usual stickers were not used. We were told just to go to the dock and find one of the in many cases 3 busses which resulted in much confusion. Entertainment was the usual Holland American shows in the showroom. Not great but some of the entertainers brought on board were good. The Oceans bar had a quartet that were very good and I encourage Holland America to not discontinue this entertainment. The room stewarts worked very hard to keep the many rooms clean under their responsibility. Towel animals in the room at night was always fun. Read Less
6 Helpful Votes
Sail Date: August 2018
We had a great cruise on the Volendam. So first things first, the Alaskan destination was great, This is clearly why we were on the cruise - to see Alaska. What a fantastic place it was. It was one majestic vista after another. ... Read More
We had a great cruise on the Volendam. So first things first, the Alaskan destination was great, This is clearly why we were on the cruise - to see Alaska. What a fantastic place it was. It was one majestic vista after another. Juneau and Skagway had very little to offer in themselves but the excursions from there were great. We booked a Harv and Marv whale watching tour in Juneau instead of the Holland America excursion and it was a great choice. The small boat and the excellent staff there had us up close with whales in no time. I definitely recommend the excursion. But Juneau itself didn't have a great deal to see. It was interesting to walk around for an hour or so but after that, we just wanted our whale watching tour to start. Skagway seemed to exist only to sell tourist tat. It was OK for a little wander but the value in the destination was in the excursions. We opted for a Glacier Expedition with Alaska Excursions and loved it. Ketchikan was the best of the 3 stops. It was an interesting place to wander about and we ended up hiking the Deer Mountain Trail. Very enjoyable. Back on-board the ship, the service was excellent. Wherever we went the staff were helpful and welcoming. I was surprised how many staff go to know our names personally. We had a Netpune suite and really enjoyed the extra space it offered. But perhaps the best feature was the excellent concierge staff in the Neptune lounge. The food in the main dining room was great as was the Pinnacle Grill. But the food on the lido deck was so-so. It wasn't bad...it just wasn't that great either. Our cabin was great. The location was excellent and it was quiet and comfortable. The ship entertainment wasn't bad but it was a little cheesy at times. The thing that let down Holland America was the quality of the on-board activities. Really these were pretty few and far between. The Microsoft computer labs and the cooking lessons were of little interest. If it wasn't for the Explorations Cafe and the games and books there, we would have really struggled. I think it might be more noticeable on an Alaskan cruise as there are more days on the ship. The ship is older but the decorative order was fine. It would have been nice to have a bigger TV in the room and for the ship to offer in-cabin video streaming services rather than a DVD library from the front desk. Maybe this was a feature of the ship rather than Holland America. Overall a great cruise but there are opportunities for Holland America to improve. Read Less
Volendam Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 4.0 4.0
Entertainment 3.5 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.5
Enrichment 5.0 3.5
Service 5.0 4.2
Value For Money 4.0 3.8
Rates 4.0 3.9

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