Sail Date: November 2018
Panama Canal cruise, service was great, activities were great, our room was not good, we had banging pipes starting at 5:30 in the morning and 4 hrs every night. We were on the 3 rd deck, dining room up above, they gave us ear plugs, ... Read More
Panama Canal cruise, service was great, activities were great, our room was not good, we had banging pipes starting at 5:30 in the morning and 4 hrs every night. We were on the 3 rd deck, dining room up above, they gave us ear plugs, showed us other rooms that were not acceptable. Will never do that deck ever, when you walked outside on the deck you could hear the pipes, they need to insulate the pipes, duck tape doesn’t make it, needs a upgrade. Activities were good, entertainment, there was a variety of different entertainers that were good. Justen the cruise director was good also, the chef came out every night to talk to every table. Barry from Boston on the piano was Fantastic, went there every night to see him. Joel in the Ocean Bar was Fantastic also. Some of the servers like Alex was very good at his job, Jenny and Dewi in the Lido were also very Great. Read Less
5 Helpful Votes
Sail Date: October 2018
We wanted to do the Panama Canal so chose this cruise. The ship cannot handle the hot weather, the AC when finally repaired (5 days no AC at all in rooms) was still not enough to cool the rooms!!!!!!!!!! Dinning room food was very good ... Read More
We wanted to do the Panama Canal so chose this cruise. The ship cannot handle the hot weather, the AC when finally repaired (5 days no AC at all in rooms) was still not enough to cool the rooms!!!!!!!!!! Dinning room food was very good as expected. As was the food in the Lido. Tours were not very well organized, the usual stickers were not used. We were told just to go to the dock and find one of the in many cases 3 busses which resulted in much confusion. Entertainment was the usual Holland American shows in the showroom. Not great but some of the entertainers brought on board were good. The Oceans bar had a quartet that were very good and I encourage Holland America to not discontinue this entertainment. The room stewarts worked very hard to keep the many rooms clean under their responsibility. Towel animals in the room at night was always fun. Read Less
6 Helpful Votes
Sail Date: August 2018
We had a great cruise on the Volendam. So first things first, the Alaskan destination was great, This is clearly why we were on the cruise - to see Alaska. What a fantastic place it was. It was one majestic vista after another. ... Read More
We had a great cruise on the Volendam. So first things first, the Alaskan destination was great, This is clearly why we were on the cruise - to see Alaska. What a fantastic place it was. It was one majestic vista after another. Juneau and Skagway had very little to offer in themselves but the excursions from there were great. We booked a Harv and Marv whale watching tour in Juneau instead of the Holland America excursion and it was a great choice. The small boat and the excellent staff there had us up close with whales in no time. I definitely recommend the excursion. But Juneau itself didn't have a great deal to see. It was interesting to walk around for an hour or so but after that, we just wanted our whale watching tour to start. Skagway seemed to exist only to sell tourist tat. It was OK for a little wander but the value in the destination was in the excursions. We opted for a Glacier Expedition with Alaska Excursions and loved it. Ketchikan was the best of the 3 stops. It was an interesting place to wander about and we ended up hiking the Deer Mountain Trail. Very enjoyable. Back on-board the ship, the service was excellent. Wherever we went the staff were helpful and welcoming. I was surprised how many staff go to know our names personally. We had a Netpune suite and really enjoyed the extra space it offered. But perhaps the best feature was the excellent concierge staff in the Neptune lounge. The food in the main dining room was great as was the Pinnacle Grill. But the food on the lido deck was so-so. It wasn't bad...it just wasn't that great either. Our cabin was great. The location was excellent and it was quiet and comfortable. The ship entertainment wasn't bad but it was a little cheesy at times. The thing that let down Holland America was the quality of the on-board activities. Really these were pretty few and far between. The Microsoft computer labs and the cooking lessons were of little interest. If it wasn't for the Explorations Cafe and the games and books there, we would have really struggled. I think it might be more noticeable on an Alaskan cruise as there are more days on the ship. The ship is older but the decorative order was fine. It would have been nice to have a bigger TV in the room and for the ship to offer in-cabin video streaming services rather than a DVD library from the front desk. Maybe this was a feature of the ship rather than Holland America. Overall a great cruise but there are opportunities for Holland America to improve. Read Less
9 Helpful Votes
Sail Date: July 2018
First, a bit of a disclaimer; my wife and I are retired airline employees and have travelled extensively but our last cruise was about 20 years ago. That being said, after our latest cruise with Holland America, we are now looking forward ... Read More
First, a bit of a disclaimer; my wife and I are retired airline employees and have travelled extensively but our last cruise was about 20 years ago. That being said, after our latest cruise with Holland America, we are now looking forward to our next cruise. We loved the great communications we had from HAL and felt we were fully prepared for our cruise. The crew was friendly and exceptional, the food amazing, and the fact that the majority of the passenger population was in our age group (60+). We loved having the drink package as this made our vacation similar to all-inclusive resorts that we often travel to. HAL also had online availability to check your dining reservations, excursions and daily billing. Finally, we never had to wait in line at the dining room because of the smaller passenger capacity. Shore excursions were more expensive via HAL than with our listing agency, but it seemed that it was easier to find the tours once in port if you booked with HAL. A valued surprise for us was the availability of Catholic Mass on a daily basis. This alone would have put HAL high on our cruise list. Read Less
7 Helpful Votes
Sail Date: July 2018
Drab ship and dated. We were only three nights on the ship as it was the gateway to an amazing tour of the Yukon and Alaska. Three days was more than enough. There was only one electrical outlet in our suite and it was placed between ... Read More
Drab ship and dated. We were only three nights on the ship as it was the gateway to an amazing tour of the Yukon and Alaska. Three days was more than enough. There was only one electrical outlet in our suite and it was placed between the mirror and the desk so we could not place our own power bar on it. These days people have electronic devices CPAP‘s and other things that need to be plugged in and one outlet is not enough. The room only had one very tiny television that was supposed to be swivelled for both rooms of the suite. We had planned this cruise for our 50th wedding anniversary and our travel agent gave us I lovely bottle of wine which was in our cabin. I phoned guest services to ask if we could bring it to dinner and we were told we had to consume it in the room. Then I asked for a corkscrew as there was no device in the room. It took a half an hour and two phone calls to get it. The next morning there was a note outside our cabin congratulating us on our honeymoon rather than our 50th wedding anniversary . I decided to go to guest services to show them the note and I was given an apology but no replacement note ever showed up. Also, I was told that I could have brought the wine to and that I was misinformed. The attention given to entertainment I felt was less than stellar. The performers were fine but in the three nights that we were on the ship there was no change in the sets, just a couple of staircases for the dancers. The sound was good and the theatre was fine but the show was not memorable. The lectures were excellent and the food was fine but I would recommend doing research in picking another Holland America ship. Other than walking the deck, there was a little fitness activity. Read Less
3 Helpful Votes
Sail Date: June 2018
We took a land tour first. Our tour directer Merrin was incredible, knowledgable and very pleasant. All of the land tours we took were fantastic. We boarded in Skagway. Embarkation was fine. The first night dining experience was ... Read More
We took a land tour first. Our tour directer Merrin was incredible, knowledgable and very pleasant. All of the land tours we took were fantastic. We boarded in Skagway. Embarkation was fine. The first night dining experience was wonderful. Our waiter was pleasant and wanted to do a good job. He even asked if we had any allergies to food. I did. I told him I'm very allergic to mushrooms. The second night we had a waiter who brought me out a surf and turf. I was getting ready to eat it when I noticed a mushroom on it. I asked the waiter if I could have two lobster tails instead of the meat (as all the meat had mushroom sauce on it) He said I could. A few minutes later another waiter came back with my same food (all they did was take the mushroom off but the sauce was still there). We were eating with other people so I didn't say anything). I didn't realize that the lobster tail had some mushroom sauce on it. I put it in my mouth and took it right out I had to use my eppi-pen right away. I didn't want to get him into trouble so I made a comment about they should teach their wait staff to take allergies serious. We didn't go back for our meals in the dining room. The tour we took in Ketchikan was wonderful. It was educational and informative, I did hurt my leg while walking on gravel paths. By the time we got back on the ship I was having a hard time walking on it. The next day we spent at sea seeing Glacier Bay. We went to Guest Services to inquire about a wheelchair. We were shocked when the woman told us it would be $200.00 for the day (and we would not get the money back). We do understand that there has to be rules. We also understand that there are times in life that rules need to be bent. . I asked her if she could please have a wheelchair sent to our room the next morning for disembarkation. She said she would. The wheelchair never came. By the time we got to the disembarkation area I was in tears from the pain. People all around us were asking the crew to get me a wheelchair. No one did until i held up the line when it was our turn for disembarkation (because I couldn't walk). The wheelchair came real fast then. As one gentleman stated, "The crew tells the passengers if we need anything they will do it for us. The man then stated, If it's easy they will do it but if someone really needs help then they are on their own." Another man stated, " it's a good thing we didn't have a real emergency because then it would be every person for themselves." We did send a comment to Holland America. When they got back to us they said, "That is the policy. The person at Guest Services did the right thing." This person then told my husband that to make up for this the next time we book a cruise on this ship they will give us two vouchers for the Pinnicle Grill. Basically, they could care less. Read Less
4 Helpful Votes
Sail Date: June 2018
First up, the good. Our room was nice...actually bigger than we thought. The daily service for the room was excellent too. We found the floor staff very courteous and attentive. As for the bad, well, my wife and I found it very ... Read More
First up, the good. Our room was nice...actually bigger than we thought. The daily service for the room was excellent too. We found the floor staff very courteous and attentive. As for the bad, well, my wife and I found it very difficult to communicate with most of the staff on board. I will go out on a limb and say that english is not their first language and several times we just had to walk away and find someone else who we could acutally understand. If you're going on a cruise, I highly advise you do it in the Caribbean or somewhere else where it's warm. Honestly, taking a cruise through Alaska is pretty boring. After you see a couple of glaciers and a few pieces of ice floating around you've pretty much seen it all. There is really NOTHING to do on board. It's too cool to swim or play games outside. The shows we saw on board were...uh, how do you say it politely...awful. They had a "rock show" on our trip and my wife and I were actually embarrassed for some of the performers. Almost comical. The word, "cheese" comes to mind. *FAIR WARNING* I don't care how bored you get, DO NOT go into what they call a "Casino". It is not a casino. There are only about 50 slot machines (for all 1,400+ passengers) and while you can put cash into them, you cannot get cash out. It's all done electronically threw your cruise charge card...so they know EXACTLY how much you have put in and they know exactly how much you've won. You settle up at the end of your trip and trust me, you are not going to come out ahead. Promise you that. When you see the casino on the Volendam it's alway empty for a reason...even with 1,400 passengers on board. It's the worst one I've ever seen on a ship and I've been on a ton of them. Seriously, ridiculously bad. Food? There is plenty of it. Overall, I give their food an 8. A lot of it was really good...especially breakfast. Be prepared to gain weight. Most of it isn't very healthy and well, as I mentioned before, there really isn't a lot to do on board so you wind up eating and planning on when and what to eat next. Overall I give the cruise a 4.5 out of 10. Alaska is for hiking/driving and seeing all the beauty it has to offer. TRUST ME...that's best done on land, not on a cruise. Save yourself some money and do land tours and water/air excursions if you really want to see and appreicate Alaska. An "Alaskan Cruise" sounds wonderful until you take one. Read Less
11 Helpful Votes
Sail Date: June 2018
I choose this ship for our 3 generation trip due to size and itinery, like everyone advised. We all had a great time and no complaints. We arrived the night before, made our way down to the port the next morning around 11:00, and was on ... Read More
I choose this ship for our 3 generation trip due to size and itinery, like everyone advised. We all had a great time and no complaints. We arrived the night before, made our way down to the port the next morning around 11:00, and was on the ship within about 30 minutes. We found our cabins (interior 6132, 6134, 7025 and Vista Suite 7084) and met the stewards. The room was clean, larger than expected and storage was only half used-do not worry about having room to unpack! Stewards come twice a day, leaving a surprise in cabin every night! Loved how the staff remembered our names and how friendly they all were! Yes, the tv’s were older and kid’s cabin had lines on their screen, but we weren’t there to spend much time on that. Bathroom was good size, interior room had twice the counter space than the vista suite. Suite had a tub/shower, interior only a small shower. My favorite restaurants were the Dive-In (awesome hamburgers) and Dining Room, then the Lido (buffet). Tried room service once and was good, order came about 10 minutes early. Did not try Pinnacle Grill, only because there was not a view, but the menu looked great. We really enjoyed the daily trivia and bingo, never won any games, but it was still lots of fun! The indoor pool was heated most days, hot tubs every day. Husband enjoyed casino, but never won. My dad enjoyed the computer classes, my sister the cooking classes. I loved the art of towel making class. We took in a movie and swam in pool. My kids, 17 and 12, did not attend HAL Club. Everyone’s favorite stop was Glacier Bay! We got to see lots of calving...it was awesome and beyond words of description! Skagway we did the train/shuttle thru Chilkoot Charters. Juneau the Mendenhall Glacier and hiked to Nugget Falls. Ketchikan we booked the Misty Fjord’s Wilderness Adventure thru HAL...we returned an hour later, I guess because we kept stopping for wildlife sightings, but it also made me miss doing other things in port. Again, service was awesome! From the staff remembering our names and faces, helping us celebrate a special occasion and doing whatever they could to help in any way, they were phenomenal! We did self- disembarking, and requested early departure as we had an 11:42 am flight. There were 2 ships in port and we walked straight thru everything. We then had to wait on our reserved car with Aerocar, which was 10 minutes late. Made it to airport and security with little to no wait time. In fact, drive time and traffic was longer than the whole airport entry process! Highly recommend Holland America Volendam! Read Less
8 Helpful Votes
Sail Date: June 2018
Left Vancouver 7/6 on cruise portion first. Spent a few nights in Vancouver before cruise. Our cruise was 3 nites followed by 7 day land tour. Ship was clean, stateroom attendant great. Food was so-so. Went to upscale Pinnacle ... Read More
Left Vancouver 7/6 on cruise portion first. Spent a few nights in Vancouver before cruise. Our cruise was 3 nites followed by 7 day land tour. Ship was clean, stateroom attendant great. Food was so-so. Went to upscale Pinnacle restaurant for dinner one night. Service was fine. However, both my brother in law and I ordered the halibut. Fish came served barely warm. Vegetables and potatoes were almost cool. Asked to have them reheated. They came back cool again. Fish was dry. Maitre'd offered us a bottle of wine to remedy the situation. However, we declined. We went there for a supposed fine meal. If any one is thinking of doing this Y3C cruisetour from HAL beware that you will spend an GREAT deal of time on the bus going to different towns. Dawson City was pretty good. Fairbanks and Anchorage disappointing. One day on bus was for an 8 hour trip to arrive at next stop. Another day was an 8 hour train ride. Saw a lot of trees. Our Tundra excursion in Denali was on a school bus with padded seats. Width of seats was for a 12 year old. Extremely long day (8 hours) and uncomfortable. We took the Tracy Arms Fiord excursion. Was very good. Also, gave us a chance to get off the cruise ship. Denali Lodge accommodations were nicest on trip. Anchorage hotel a 2 at best. Fairbanks hotel nice. Whitehorse and Skagway probably average. Spoke to about 15 people on our tour and most were very disappointed. Was glad to come home. Read Less
5 Helpful Votes
Sail Date: May 2018
Check in: My mom has special needs. She’s is loosing her sight for many eyears. They separated us on the check in (I felt as cattle). We lost the welcome picture. Also they denied to carrie my laundry clothes. After theree ... Read More
Check in: My mom has special needs. She’s is loosing her sight for many eyears. They separated us on the check in (I felt as cattle). We lost the welcome picture. Also they denied to carrie my laundry clothes. After theree long lines. They arrived all rugged on the ship. Cassino; Texas Holden; 15% of rate every hand; and the price isn’t the problem here; but it’s good have a sensation that you can win. I won the money from every person seated on the table. We did the math; I won 40% of the money of everyone’s buy in, the cassino took 60%. The time to cash out. My money wasn’t there. The celebration moment was gone. The cassino manager was tired, and said that I lost my money. No fun. First stop in Juneau Alaska. My mom, three of her friends and my self bought 5 tickets to see the whales and glaciers for 1:30pm. The ship arrived 1:00 pm at the port, but there was a huge line to leave the ship. HUGE. 15% of the people who pay $200 for the excursion lost it. I was one of them. The laid from the excursion said that she couldn’t know if my mom was with the excursion or not. But she was just lianing. She actually was with her ticket in her hands. I lost my mom again, and my mind. This time I was so frustrated. I love whales since I was very young. I was so excited about this experience. They ruined for me and 7 people of 50. I cursed them. I came back to the ship without showing my key. I left the ship without showing my key. They call the cops and put me out of the ship. This was a security problem to them, I couldn’t think about. I assume my responsibility here. It seems that I cannot lose my mom. The capitan did not take the time to listen my version. The officers, I cannot complain, they were gentlemen, and treat me with a lot of respect; a proud to apply to American citizenship those guys gave to me. I lost the rest of the trip like my mom did. I’m paying $700 to come back to Denver plus one night of hotel in Juneau. My mom just stay on the ship because would costed some thousand dollars to go to Seattle, and Brazil on rush, losing her already bought ticked. I cannot say that I will come back to any cruise again. Ler make justice with Diana from guest service, Deden my room service, and Gabriel who took care of our food, and dutch woman from the excursion, I forgot her name though. . And Ash, from Mumbai who cut my hair. Terrific people. Read Less
Volendam Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 4.0 4.0
Entertainment 3.5 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.5
Enrichment 5.0 3.5
Service 5.0 4.2
Value For Money 4.0 3.8
Rates 4.0 3.9

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