Sail Date: October 2018
We chose this cruise to visit ports that we had not been to and to see the fall colors. Because we live in Florida, we had forgotten how cold and rainy it gets this time of year. Of course the cruise company does NOT have control of ... Read More
We chose this cruise to visit ports that we had not been to and to see the fall colors. Because we live in Florida, we had forgotten how cold and rainy it gets this time of year. Of course the cruise company does NOT have control of those elements. This is our first cruise since I joined cruise Critics. I did not know how to contact the other members for the meet and mingle events, therefore we did not participate. We have another Regent cruise beginningin January and hope to understand the process better. The service and food were both excellent. Compass Rose has such a diverse menu with excellent selections. The talent that I watched, the Regent Production team put on excellent shows. We played trivia most days and had fun meeting other guests and trying to come up with the correct answers. We really liked the size of the ship and the easy of getting around. Our butler and room steward were both 5 star. We believe the excursions that Regent includes are every bit as good or many times better that we pay extra for on other cruise lines. We had a great trip. Read Less
3 Helpful Votes
Sail Date: October 2018
I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as ... Read More
I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as in the past and the food was at least as good. The entertainment was moderate as I expect on a small ship, but the performers were enthusiastic. But… My wife uses a mobility scooter and transport chair which we brought on the cruise. The access to the pool deck and specialty restaurants was made especially difficult. Scooters had to navigate the lip between the corridor and deck and they created an extra barricade with an inclined plane to ease the scooter across the lip. But the plane did not slope to the ground but started with a two-inch vertical rise. To negotiate this the scooter had to be perpendicular to the rise and moving relatively fast. The problem was the stairwell was close to the deck access and there was little room for maneuvering. It was worse leaving the deck since the fast-moving scooter was headed toward the stairwell. A tense experience, to say the least. Leaving the ship in port was an adventure-in-itself. The gangway was set up in much the same way as the as access to the pool deck and disregards the needs of those who need mobility assistance. It took two crew members to move the scooter over the hump. The ship stayed in Bermuda for two days, the longest on the cruise. But none of the excursions were available to the mobility impaired -- even folding wheelchairs. This really did not matter since the gangway was steps rather than an incline. The crew offered to carry my wife and scooter down the steps, but we did not want to be singled out. Finally, the stress was too much and the scooter transmission was damaged. Half way through the cruise we filled out a questionnaire and we expressed these complaints. We were ignored. The changes that would have solved these problems were simple and inexpensive and the failure to implement these changes shows indifference, at best. Read Less
17 Helpful Votes
Sail Date: September 2018
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the shower ... Read More
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the shower stall was so small you couldn't even bend over. Secondly we had leaks in the room for the first 5 days of the cruise. We had wet carpet every single day for the first 5 days. There was also a stain on the carpet in the living area that they never were able to get up. We think that the cabin was full of mold as both my husband's and my allergies were terrible. We did ask that they take the carpet up and put down new carpet, but they never did. We had always enjoyed the food before on Regent but this time. We went to Prime 7 several times and each time the steak (filet) was so tough you could barely chew it. I tried to order the lamb, but each time it was also so tough that you couldn't chew it. We ordered the crab legs and they literally served us a pile of crab meat, most all of it from the body of the crab!! That is not crab legs, just crab meat. They did fix this the next time, but they told us that we had to order "tubes". Not sure why when the menu says crab legs you have to order "tubes". We have never had to do that before. Omelets were horrible as the eggs were never cooked. When you tired to order fried eggs they were either over cooked, or under cooked. The food service in the restaurants was generally good, the food however, was horrible. Now, let's talk about the wine and beverage service. It appeared to us that they have really cut down the beverage staff. More than once, we had to wait over 20 minutes for a person to even take our beverage order! While we have always had to work a little to find a wine that we liked, we never did find a drinkable red wine on board this ship. We did find a few white wines that we could tolerate, ( even though we prefer red wine) but each time once we had the wine and in 2-3 days they ran out of that wine. We found the wines to be extremely cheap and not of the quality that we had come to enjoy on Regent. We also found that the bar staff couldn't make any drink that we ordered. The cosmopolitan's were undrinkable. The Lemon Drop's were undrinkable. A Vodka tonic was horrible. Finally our butler explained to us what was happening. If you didn't call a vodka name, they were pouring a super cheap polish vodka. WHAT? This is a cruise that cost us well over $2,000 a night!!! The advertising claims fine wines and spirits, not so!! We sent a bag of laundry to have it be laundered. It came back smelling worse than when we sent it in. We should have sent it back, but we just washed it ourselves. Now, let's talk about shore excursions. We booked all of our shore excursions the first day or two that they were available to book. By the time that we sailed 4 of them had been cancelled and we had to put them back on wait list. Three of them never did come through!! Now, I have no idea which passengers they decided to cancel off of a prearranged shore excursion, but you would think that the people who booked first and who were in the BEST cabin onboard the ship might have had some precedence. When I asked the shore excursion people, they claimed that they had no idea. So, the included shore excursions aren't worth much, when you can't even book them!! And, they never made any accommodations for shore excursions that they canceled. Entertainment isn't the most important item to us, but we did find that the crew shows were a disappointment. In the past we have always found the crew cast to be amazing dancers and singers. This time we found them to be very lacking. Let's talk about the Navigator a bit. Obviously it is time to retire this ship. Can't think of one thing to like about this ship, besides it's size. We will never ever go on this ship again! We had 3 additional cruises booked on Regent. We did cancel one of them and tried to cancel the one coming up in December but the cancellation penalty was $36,000. So, we are going, but not by choice. It would seem that Norwegian has finally ruined Regent. Read Less
2 Helpful Votes
Sail Date: August 2018
We chose this cruise to celebrate our Silver Wedding and we chose Regent as we have sailed with them previously. We like the all inclusive nature of this company. Yes, you look at the headline price and wince but you never have to pay for ... Read More
We chose this cruise to celebrate our Silver Wedding and we chose Regent as we have sailed with them previously. We like the all inclusive nature of this company. Yes, you look at the headline price and wince but you never have to pay for anything thereafter – all drinks, gratuities, excursions etc are included. Only spa treatments and shop purchases are not covered. We spent $27.00 over the course of the 20 days! Another benefit of Regent is that few announcements are made over the PA system in your suite. Thus, you are not constantly bombarded with announcements etc. On sea days, the captain updated us about our position, the weather conditions etc but that was it. We opted out of the airfare promotion by organising our own flights to Copenhagen from Edinburgh and from Amsterdam to Edinburgh. Taking advantage of a car park deal at Edinburgh Airport and booking a taxi from City Taxis Amsterdam, payment to the driver, we saved about £200.00 per person of the published Regent fare. Sometimes it does pay to do your own thing. We have friends who stay north of Copenhagen so we did not have the expense of finding a hotel prior to the cruise. We enjoyed a few days in North Zealand before embarking the Regent Seven Seas Navigator. Embarkation was from noon and since the ship only holds 490 guests, there were no queues so the process was completed swiftly. The welcome glass of champagne was most appreciated and set the tone for the rest of the cruise. The ship has recently been refurbished and we did like the new colour palette in the public areas and in the spacious suites. Dining on the Navigator is either at Compass Rose, the main restaurant, La Veranda for breakfast and lunch and which becomes Sette Mare, an Italian themed restaurant at night, or Prime Seven, the New York steak house. Although reservations are required for the latter, there is no additional cover charge. I have coeliac disease and all the staff took great care to ensure the food I was eating was safe for me to consume. The only downside was that I had to order dinner for that evening before I had had breakfast! The food in all three was excellent as was the lunchtime pool service with themed buffets depending on the port of call that day, as well as the usual fare. We were fortunate to have a very good guest speaker on board, Michael Scott, who added to our ports of call with some history, geography and wildlife information. Additional information was broadcast on our suite TV about the various ports of call and the tours which were on offer. Entertainment was provided by the Regent Seven Seas band and the onboard singers and dancers whose shows were really good. Okay, they were not the same as the westend shows on the bigger ships but we refer the intimacy of smaller ships. Our cruise director, Ray, was his usual brilliant self and did a great job keeping us all entertained. There is a well equipped gym on deck 12 forward, with glorious views of the ocean, should you be so inclined. We did not make use of the spa facilities but onboard treatments are expensive, plus an 18% service charge – not for us. The staff worked very hard to ensure the cleanliness of the public areas, which were always immaculate. We liked the new library and coffee connections area, and the computer area opposite had 6 computers but as every guest has free wifi, most used their tablets, phones etc. Alex was always a very patient IT consultant and usually managed to resolve any IT issues. The Stars Theatre is over two decks with good sight lines from nearly every seat – no pillars in the wrong places! Reception was manned 24 hours per day and the friendly, helpful staff made every effort to answer all guest questions. There are also guest laundry facilities on decks 5, 8, 9 and 11 and these were well equipped and maintained. Service was fantastic and many staff knew our names, and addressed us as such, within 24 hours of boarding. Our suite stewardess, Wai Wai, was always helpful and kept our in-suite beverage cabinet well stocked with our choice of soft drinks and provided plenty of bottled water. She also provided us with our choice of wine on request. Shore excursions were included in each port of call and were generally of a high standard. We opted to take the Regent Choice excursion to Hardangerfjord – the queen of the fjords – from Bergen. This was a full day excursion with lunch included and was a fantastic experience. Our other ports of call included Lysekil in Sweden, Stavanger, Alesund, Trondheim, Hammerfest, Honningsvag – for the Nordkapp (the most northerly point of mainland Europe) – Lerwick, Rosyth, Tynemouth and Amsterdam (overnight). In addition, we had stops at Murmansk and Arkhangelsk in Russia. Our stop at the Solovetsky Islands was cancelled due to poor weather conditions which prevented the launch of the tenders. Some of our fellow guests wondered why we visited Murmansk – a not very pretty industrial port. However, this was the destination for the Arctic Convoys during World War Two and there is a great deal of appreciation for the Allied effort to keep the USSR supplied. Murmansk was under constant bombardment for 40 months and was granted the title of ‘Hero City of the Soviet Union’. The Alyosha Monument is a towering 5,000-ton statue of a lone soldier that commemorates the Soviet Arctic forces that resisted the invading Nazi army in 1941and defended the Kola peninsula. Arkhangelsk is a pretty city and was also a destination for the Arctic Convoys during the summer months when it was ice-free. We spent the morning at the Naval Dockyard- Russia’s first merchant shipyard - before heading out, after lunch, to Malye Korely, an open-air museum of wooden buildings from throughout the region. The buildings represent different architectural traditions and time periods, with the oldest building dating from the 16th century. As I said at the beginning, the headline price looks very expensive but when you consider all that is included, we think that it is good value for money overall. Read Less
10 Helpful Votes
Sail Date: July 2018
We put three cruises together starting in Dublin 7/18 and disembarking in Barcelona 9/1. The positive was the crew and service was excellent for the most part. The negative is extensive. The ship was not particularly stable with a ... Read More
We put three cruises together starting in Dublin 7/18 and disembarking in Barcelona 9/1. The positive was the crew and service was excellent for the most part. The negative is extensive. The ship was not particularly stable with a good deal of pitching and rolling in calm to moderate seas. Vibrations at the stern were noticeable even on the 10th deck. Some people in cabins at the rear portion of the ship demanded new cabins. The food was mediocre for the most part. The signature Prime steak restaurant had to recook a medium rare filet on two occasions. Surprisingly there was little local food and wine as we cruised Scandinavia and Europe. Wines were focused on primarily US wines and frequently ran out without resupply. The ship docked most of the time a significant distance from the actual place we were visiting. Long bus rides were the standard and cabs back and forth were extremely expensive. Tours were clearly not designed with the guest in mind but for the convenience of the cruise line. Many times tours were scheduled when venues or cities being visited were not open. the maddening thing was there was adequate time to run the same tour a few hours later in the day without impacting the scheduled departure times. Many times the "free time" did not occur due to the guide not managing the tour properly. 75% of the guides were substandard compared to other guides in Europe and on river cruises. It was a very expensive experience with such a negative result. Many people with hundreds of cruising days on Regent were complaining about the lack of quality on the cruise as compared to their other experiences. Read Less
10 Helpful Votes
Sail Date: July 2018
We had wanted to try a Regent cruise for a long time and had actually booked one in 2011 but I ended up in the hospital and we had to cancel. So when we decided on a British Islands trip we decided that this was the one to fulfill that ... Read More
We had wanted to try a Regent cruise for a long time and had actually booked one in 2011 but I ended up in the hospital and we had to cancel. So when we decided on a British Islands trip we decided that this was the one to fulfill that long postponed desire. We went with the concierge suite for the extra hotel day in Reykjavik which we did enjoy ( although the excursion we went on was longer than I had anticipated and we ended being up for about 40 hours before hitting the sack that night). The suite was spacious, our steward was very attentive but the bed was higher in the middle than at the edges so sleeping was an adventure every night. For a luxury cruise line the tv entertainment was the most limited that we had on any of our cruises (this was our ninth) and soon got boring. We were used to larger ships so this was something new to us - a ship that had almost as many crew members as passengers. The service was great from the bar staff to the dining room staff to our room steward. We soon got to know the names of many of them and they remembered us as well. The food was very tasty but aside from the everyday choices the daily specials were limited - more so than on some other cruise lines. I was particularly disappointed in the lobster. Good lobster has a sweet flavor with a soft texture when prepared well - the two times I had it on this cruise failed on both criteria. It had little flavor and was a little tough - very discouraging. That was balanced out by some different takes on staples like onion soup. A redeeming factor for meals was the buffet - they did have a small but varied selection that was different and, at times, more exotic than on other cruises we had been on. We always enjoyed ourselves there. Entertainment and activities were limited but the ones they had were enjoyable - they just needed more than the one offering but on a small ship ( Read Less
57 Helpful Votes
Sail Date: June 2018
We are on a cruise from New York to Iceland and we picked the cruise for its destinations. The ship is old and is poorly maintained; lots of rust,scuff marks,stained carpets,faded wood on the decks.The vibration in the cabins is ... Read More
We are on a cruise from New York to Iceland and we picked the cruise for its destinations. The ship is old and is poorly maintained; lots of rust,scuff marks,stained carpets,faded wood on the decks.The vibration in the cabins is constant and unbelievable like sleeping on top of a freight train. The food is on par with Hometown buffet.Ar breakfast the hot foods were covered in grease.No fresh yogurt or berries.There are few choices for food on the ship with restrictive hours.The room service took forever and was poor quality. For dinner you are forced to dress up and go the main dining room so you don’t starve and you see fed like warm mediocre food. Most of the senior patrons don’t seem to mind or notice.We have been on about 29 cruises and this is by far the worst. There was bad weather last night and many cabins and hallways leaked and were inundated with water.Ernember this is an old ship. There is virtually no entertainment or enrichment programs and at the moment the pool and jacuzzi ms are drained with a full day at sea.The days entertainment choice a movie in the theater? The staff are very nice and well trained for the most part but they have very little to work with. I would stick with Silversea,Viking and Seabourn if you wish to experience a luxury cruise. Give these guys a miss unless you like bad food and old ships and a vibrating cabin where you can’t sleep. Read Less
5 Helpful Votes
Sail Date: June 2018
I wanted a daylight transit of the canal.That was great! The ship skipped 2 ports... Nicaragua and Guatamala...no compensation for that. I was disappointed that coming back to New York we passed the Statue of liberty at 4AM so I ... Read More
I wanted a daylight transit of the canal.That was great! The ship skipped 2 ports... Nicaragua and Guatamala...no compensation for that. I was disappointed that coming back to New York we passed the Statue of liberty at 4AM so I missed that and I was so much looking forward to it. The officers were invisible. I saw the captain only once the whole trip. Ray was a great cruise director. Some of the entertainment was very good. The bridge lessons were very helpful...Judy was terrific. Despite the long voyage and good food I managed to lose weight! That was a shock! I ate a lot of fruit. Maybe that is the secret. I will probably try another ship for my next cruise. The Navigator is getting tired. Meeting people from all over the world is the best part of any cruise. I have many new friends from Europe and Australia. Read Less
6 Helpful Votes
Sail Date: June 2018
I have taken 2 other Regent cruises they were perfect Regent has to take a serious look at their WiFi offered for free. Most times it was either so slow or not available definitely not a good experience The crew excellent the food ... Read More
I have taken 2 other Regent cruises they were perfect Regent has to take a serious look at their WiFi offered for free. Most times it was either so slow or not available definitely not a good experience The crew excellent the food especially the new Compass Rose menu was perfect The complimentary laundry was another disappointment why not extend the hours? The big negative was our disembarking in New York The process was smooth until you left the terminal # 88 not a Regent representative in sight Carnival reps directed us to our bus area Then the fun began I was group grey 3 The buses for grey 1 & 2 were there (for 40 minuets) finally our bus to JFK arrived loaded and left my flight was departing at 1: 00 pm the driver enters the airport at 11:35 am dros off some at Delta then drives out of the airport and come back in. He stopped the bus at a traffic signal leaves to get directions! 4 of us got out opened the luggage compartment retrieved our 8 bags and walked to our terminal we got there at 12:16 I think Regent should look at Academy Bus Co and maybe don’t use a low bidder shameful for my wife and I to unload our bags and run to the terminal I did write a note to Regent with no response I guess now that Norwegian owns them it will go down hill from here! The 4 of us will look at Crystal or Seaborne next trip Read Less
66 Helpful Votes
Sail Date: January 2018
Ports of call were good - not excellent! Why stop at locations that have nothing to offer? An example woud be Hilo, Hawaii. The destination personnel were not well trained. Priority guests were not treated like priorities! In most ... Read More
Ports of call were good - not excellent! Why stop at locations that have nothing to offer? An example woud be Hilo, Hawaii. The destination personnel were not well trained. Priority guests were not treated like priorities! In most situations - waitlist was an imaginary item. Basically I would say the ship personnel were very friendly and dedicated employees. Upper management needs to wake-up! Many people felt that this cruise was not up to par for RSSC. We suggested in our cruise comments that the 9:30 timing for entertainment shows was too late. Most passengers taking cruises over 30 days tend to be older because we are mostly retired and can spend that amount of time and money. Jamie did add several 5:30 shows which were excellent. The entertainment was not nearly as good as previous cruises. I would also have to add that the "country club casual" has really gone down hill. Read Less
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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