Sail Date: January 2019
This is our first NCL cruise. We traveled with 2 other couples and this is our first time visiting S. America. Even though it is a small cruise ship, the cabins are much more spacious than the other bigger cruise ships we have sailed ... Read More
This is our first NCL cruise. We traveled with 2 other couples and this is our first time visiting S. America. Even though it is a small cruise ship, the cabins are much more spacious than the other bigger cruise ships we have sailed before. Entertainment is pretty good overall. We find the excursions over priced (e.g. charging us$300 for a 3 hr. trip to see penguins) and did our own thing for most stops. The food in the main dinning is just average and the buffet offers pretty much the same food everyday. There are 2 sections for oriental style noodles, one fried and the other with soup. I have to say the cooks have no experience in Chinese culinary. The noodles are hard and dry and the soup tasteless. The Indian dishes only offer the same vegetarian curry for the whole 2 weeks. We did enjoy the scenery overall, especially while sailing through the Beagle Channel. In Santiago, we toured the city and also Valparaiso on our own. In Buenos Aires, we booked a tour to the Iguazu Falls. Read Less
1 Helpful Vote
Sail Date: January 2019
Aaah... the penguins.. and more penguins... and even more penguins!! AND the Strait of Magellan, Cape Horn, the Beagle Channel, the Andes mountains that meet the sea, the Falkland Islands - places we’ve dreamed about right there ... Read More
Aaah... the penguins.. and more penguins... and even more penguins!! AND the Strait of Magellan, Cape Horn, the Beagle Channel, the Andes mountains that meet the sea, the Falkland Islands - places we’ve dreamed about right there alongside the ship. On board, new friends, delicious food, excellent service. Of particular note - our cabin steward was exceptional, the tango dancers amazed and there was a particularly fine string trio performing daily!! The dining rooms were very nice with impeccable service and a wide menu selection. On a less positive side we were put off by the high school cafeteria nature of the buffet and the constant high volume music in all public spaces except the library and the Spinnaker lounge. In a crowd of people with hearing issues, the constant music elevated the volume of conversation to a high level. You could only escape this in the dining room where the music was lowered, and on the back terrace. Every communication from any member of the staff was hyped and super-enthusiastic = Not at all genuine. The Captain was among the worst offenders. The loud music and communication style were oppressive. Guests wearing hearing aids needed to ask others what was being said on the public announcements. This seems so unnecessary. Slowing the rate of speech and reducing the hype would make the communications genuine and understandable. This communication issue was not true on the other 5 cruises we were on with NCL. Read Less
1 Helpful Vote
Sail Date: January 2019
We have cruised extensively and had not been on a NCL cruise for 38 years. We were pleasantly surprised by the ship. The ship had been recently renovated and was beautiful. The specialty restaurants were very good and the four seasons ... Read More
We have cruised extensively and had not been on a NCL cruise for 38 years. We were pleasantly surprised by the ship. The ship had been recently renovated and was beautiful. The specialty restaurants were very good and the four seasons dinning room was our go to for dinner. This restaurant. was made special by the excellent staff every evening(esp. Donna from St. Lucia). The common areas were well appointed and the shows each evening were excellent.The show band and all the fantastic young performers put on one outstanding show each night they performed. The only complaint was the smoke from the casino. You could not be in the casino in the evening due to the smoke but also in the morning often there was the smell of smoke outside the Bliss lounge. We thought that the bar rates for what was discribed as premium liquior were ridiculously over-priced. A whole bottle of Grey Goose is $45.00 on board and one drink was $24.00. We have traveled on both Oceania and Regent and not come across these kinds of prices. The entire staff on the Sun were fabulous, they were so helpful, friendly and courteous. We would definitely consider NCL again in the future. We only used the ships excursions once but it was way above average and a great day. The ship came across a small storm and the captain handled the whole affair with no difficulty. The stabilizers worked well in 22 meter waves, you hardly felt the ship rock. The cruise was around South America, we sailed from Santiago, Chile to Buenos Aires, Argentina. Read Less
Sail Date: January 2019
Wanted to see S America, a Gold Member and travel with 4 other couples 5th cruise! NCL this was the worst cruise, our toilet would not flush on demand, button pushed nothing ... middle of night it flushed reported numerous times! ... Read More
Wanted to see S America, a Gold Member and travel with 4 other couples 5th cruise! NCL this was the worst cruise, our toilet would not flush on demand, button pushed nothing ... middle of night it flushed reported numerous times! Restroom stall doors held on with electrical wire ties(casino men's room). Mens room at The Windjammer had a hole in the wall covered by cardboard and duct tape. Every other NCL cruise we have been on while in port they cleaned the windows not on the Sun! Water spots on most of our pictures. The windows were either dirty or there were numerous window fogged from loss of vacuum! We made reservations for ten in different resteraunts and many times they sitted us at different tables when there were large settings available and were not used while we were there! Shame on NCL! We are looking to cruise Australia and New Zealand later this year and we( all 5 couples) are not sure we will chose NCL this time! One bright spot was Freddie the Bartender at the Champayne Bar! Read Less
4 Helpful Votes
Sail Date: January 2019
My wife and I chose this cruise since it fit in well with our schedule and compared to other South American cruises it visited the Falkland Islands and spent more time in the Chilean Fjords than some other ships. It was only our second ... Read More
My wife and I chose this cruise since it fit in well with our schedule and compared to other South American cruises it visited the Falkland Islands and spent more time in the Chilean Fjords than some other ships. It was only our second "ocean" cruise (our last one was with Holland America in Alaska in 2010) Prior to the cruise we arranged with our travel director to visit Iguazu falls. Given the uncertainties of domestic Argentinian flights it was good that we had some leeway in Buenos Aires before embarkation. Embarkation was relatively painless with the main delay being the queue for passport processing. Passports were held by the ship until redistributed on the first cruising day through Chile. We had a balcony stateroom 0257 which was clean and well presented. Rooms were relatively well soundproofed. We chose to eat most of our meals in the Seven Seas main dining room as a more relaxed option to the "zoo" of the Garden Cafe. We had a part of our package 4 meal Ultimate Dining Package as well as the Ultimate Beverage Package. We chose to have two meals each in Le Bistro and Cagneys which were very good, although if we hadn't had the package I don't think the extra cost would have been good value. It was evident that the best meat is chosen for use in the 12th floor specialty restaurants and the fatty and poorer steaks and cuts are sent downstairs to the Main dining Rooms. The Seven Seas managed to fit in well with the Freestyle Dining Option once one learnt to avoid the post showtime surge. The Ultimate Beverage Package was good to have. Although we never had more than 3 drinks a day it saved a lot compared to the high cost otherwise. It meant that most drinks were included and in the one case where we chose a $17.50 glass of wine the UBP covered $15 and only the $2.50 + 50c gratuity was added to our account. We did a mixture of NCL and other provider onshore excursions. In Montevideo the best option which we took was to join a tour that met the ship near the gangway without any prior booking. For $20 USD the three hour tour did most of what the much more expensive NCL tour covered. Doing non NCL tours at ports where the ship berthed at a wharf or jetty and gangways could be used wasn't too difficult (Puerto Madryn, Ushauia ) However at ports where tenders were used (Stanley, Puerto Chacabuco and Puerto Monte) Norwegian would make sure that their tours got the priority on tenders to shore. We had relatively moderate sea and weather conditions to round Cape Horn but the weather deteriorated once we left Ushauia through the Beagle Channel. When we got to Punta Arenas there were 40 to 45 knot winds pushing the ship away from the wharf and after some time the Captain made the call that it was not safe to remain in port and elected to leave once crew and provisions had been exchanged / loaded. Shore excursions were cancelled and we set sail about 11am. The extra time cruising was used to travel with less haste during the rough weather once we left the Strait of Magellan. We're not into the American entertainment culture and didn't go to many of the shows during the evening. From talking with other guests, and from the few shows we did attend it would be fair to say that the entertainment was a weakness of the cruise. In the Stardust theatre upstairs many of the seats had a partially obstructed view of the stage on account of the pillars and seating layout (including tall seat backs relative to the slope of the floor). The ship layout does not have much public space for seating and relaxing if the weather is cold or wet. We were glad we had a balcony stateroom with room to sit and read or view the scenery. Tip if you're going for the scenery choose a stateroom on the side of the ship that faces the land (eg from Buenos Aires to San Antonio choose the Starboard side). Disembarkation at San Antonio was not too arduous. Unless one uses the Self disembarkation option and carry off your suitcases, those not partaking of an NCL transfer or tour could not disembark until 9am (if early enough to obtain lime baggage tags). This caused some uncertainties for those participating in other tours. We had booked on a SEG Santiago day tour which had on our documentation as showing at 9am. Talking to the other tour participants during the day it became apparent that some had self disembarked prior to 8am thinking their tour would not wait for them while others of us assumed that the tour would wait for those booked provided they attempted to be in the first groups to disembark after 9am. In summary I would say it was a well run cruise using an older ship. We enjoyed it for the scenery and the destinations en route rather than for the cruise activities and cruising itself. Read Less
2 Helpful Votes
Sail Date: January 2019
The ship is very clean and livable. We enjoyed the regular dining room which had very good food. The only exception was the lack of lamb chops, lobster or crab which you had to get in the specialty dining restaurants for extra money. I ... Read More
The ship is very clean and livable. We enjoyed the regular dining room which had very good food. The only exception was the lack of lamb chops, lobster or crab which you had to get in the specialty dining restaurants for extra money. I also sorely missed having any salmon for breakfast. The protein for breakfast was eggs plus unhealthy bacon, sausages, etc. Service was exceptional, consistently. Our room 8039 was very clean with plenty of storage. Ports were very interesting though we had to skip Puerto Arenas due to strong winds. During the sea days we enjoyed card playing with friends and reading in the lounges. Strong negative: In cold weather, there is not enough seating in the buffet for lunch or breakfast. You stand around with your food, hovering around people waiting for them to leave because the outdoor seating is too cold to use. We ended up going to the dining room which is open only 90 minutes for lunch so you have to time it carefully. Similarly, the ship does not have enough seats in the lounges for people when the weather is cold as all outdoor seating is too uncomfortable. Some people brought their books to the chapel to find seats. The library has only two chairs which is so unsatisfactory. Clearly this ship is meant for warm weather cruising. Shopping is limited on board. There is much expensive jewelry, very cheap jewelry, a penguin themed store (really?) and much makeup/perfume. The ship is small so they do the best they can. We were disappointed there were no lectures on each port which would have been wonderful on sea days. Read Less
3 Helpful Votes
Sail Date: January 2019
This was my first time cruising with this cruise line and I must admit that I was somewhat disappointed with the services provided compared to other cruise lines that I have travelled with. This is a small, older ship with only 12 floors; ... Read More
This was my first time cruising with this cruise line and I must admit that I was somewhat disappointed with the services provided compared to other cruise lines that I have travelled with. This is a small, older ship with only 12 floors; however it was recently refurbished. I found the cafeteria dining on the 11th floor always congested. You are constantly bumping into other people. The layout is poor to accommodate the traffic and good luck in finding a table to sit on those cold days when everyone wants to sit inside. Don't expect to be served coffee, juice or anything while seated as you are on your own to push through the crowds to get whatever you want from the buffet tables. Think you might to go to the main dining room to avoid the crowd, think twice as you might be waiting to be served all day...they are slow as snails! My biggest gripe was the lack of ability to see your bill online while on board. There is no kiosk or television prompt to do so. You will have to join the long line at guest service to do so and I recommend you do so every couple days as there were certainly mysterious charges to dispute which will take them another day or two to resolve. On the positive side, the "washie washie" staff were always fun and greeted you with a smile in the cafeteria. The amenities and future cruise deposits offered by NCL are very attractive. Note FCD must be used within 4 years (non-refundable) or lose it. There was no pressure to take/buy photos. As a matter of fact, I only saw 1 photographer on board! This is a very casual cruiseline. If you enjoy dressing up for formal nights and dining at a classy chefs table, this is not the cruiseline for you as there is none. If you enjoy watching a movie under the stars curled up with a blanket, cookies and milk, this is not the cruiseline for you as there is none! Read Less
1 Helpful Vote
Sail Date: December 2018
Did back to back from Miami on Dec 7 arriving in Buenos Aires on Jan 5. Amazing ship, great crew, excellent meals, fantastic time had for 29 straight days. Colombia, Panama Canal, Ecuador, Equator Crossing, Peru, Chile, Falkland ... Read More
Did back to back from Miami on Dec 7 arriving in Buenos Aires on Jan 5. Amazing ship, great crew, excellent meals, fantastic time had for 29 straight days. Colombia, Panama Canal, Ecuador, Equator Crossing, Peru, Chile, Falkland Islands, Argentina and a complete fabulous time. Went on 3 side trips to see penguin colonies and had a blast. Cartegena and Lima and Valparaiso were lovely. Stanley in Falklands was most interesting. Only annoying part of trip was Adriano the Cruise Director and the NCL shows were like high school productions ... Did not let these detract from the trip itself. Dining rooms supervisors Mr D Souza, Mr Cortland Thomas and Ms Rodalyn Carnaveral were most gracious and outstanding. Four Seasons Restaurant serving staff were really good Captain was minimalistic with announcements and insights...he could have been more informative and insightful. Received certificates for going through Panama Canal and Crossing Equator...did not receive one for Cape Horn!!! Panama Canal narrative during daytime crossing was excellent and I learned a lot! Thanks NCL for an amazing time!!! Read Less
Sail Date: December 2018
I choose this cruise for the itinerary and did not have any expectations regarding the quality of food or condition of the ship. My family enjoyed every minute of the two week cruise. The embarkation in Chile was SOOOO smooth! We ... Read More
I choose this cruise for the itinerary and did not have any expectations regarding the quality of food or condition of the ship. My family enjoyed every minute of the two week cruise. The embarkation in Chile was SOOOO smooth! We arrived at 12:30 and basically walked right on board. It was effortless. Disembarking on the other hand was a little more hectic in Buenos Aires. The Sun and a MSC cruise were both disembarking at the same time. It was chaos outside. I am not sure what NCL could have done differently but it was a little overwhelming. Our room: standard balcony on the ninth deck. The room was tight for a family of four with limited storage. The recent renovations gave to room a fresh look. Dining: We had the dining package that included four specialty dining meals. The mdr had a nice selection of food that did not repeat for the entire two weeks. We were so impressed! The quality was very good. We ate at the French restaurant and while we enjoyed our meal, it was the same quality in the mdr. The sushi restaurant was good. They charged an additional $8 fee per person but we enjoyed it (especially the poke bowl). Then we had two dinners at the steak house. It was our favorite even though the lobster bisque was the same served in the mdr on New Year’s Eve. Drinks: The best bar on the ship is the champagne bar! Freddie makes the best drinks. Activities: we went to every family activity and game show. It was so much fun! From family charades to family circus training it was all awesome!!! My kids (ages 7 & 8) LOVED the kids club. Marco Polo was amazing! The kids preformed a circus show at the end and it was so cute! Ports: every single port was stunning!!! In my opinion the only disappointing port was Puerto Madryn, Argentina. Get to Voluteer Point if you can make it to the Falklands!!! It was insane walking about with the King Penguins on their turf in their natural grounds. Read Less
Sail Date: December 2018
Back to Back from Miami to San Antonio and San Antonio to Buenos Aires. Best cruise(s) we have ever taken. Ship was excellent … clean, spotless, correct passenger size (about 2000 people), friendly crew, excellent food, calm, ... Read More
Back to Back from Miami to San Antonio and San Antonio to Buenos Aires. Best cruise(s) we have ever taken. Ship was excellent … clean, spotless, correct passenger size (about 2000 people), friendly crew, excellent food, calm, peaceful and simply the best. Celebrated Christmas and New Years on ship and they had special dining AND special celebrations for both holidays. Cruise Director (Adriano) and his Assistant (Guido) were HUGELY ANNOYING .. did their jobs but had enough of both of them after Day 1. Trip through Panama Canal was most interesting as they had a narrative going through the entire 48 miles of locks. Excellent dialogue and very insightful. Ports of call were mostly great (no reason for Santa Marta and Manta) and we booked 90% of our excursions ahead of time through outside vendors. As a part of the Cruise Critic Group, we were designated a special person, Julia from Ukraine, who escorted us off the ship prior to anybody else embarking AT EACH PORT. This was absolutely the best as we were able to make all excursions without any delay. A BIG THANKS TO JULIA!!! Dont Miss any of the penguin stops ... Punta Arenas, Stanley and Puerto Madryn. Expensive to see but so well worth it! We booked with SoloExpediciones (Punta Arenas) and Jimmy Curtis (Falklands) and in Puerto Madryn (sorry - forgot vendor). Cant say enough positive things about these trips. Jimmy Curtis in Falklands had an excellent driver named Steve ... try for him if you can. Patagonia nature is simply to die for..volcanoes, glaciers and more. Penguins and llamas and alpacas and so much more. Once in a lifetime trip. Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 3.0 3.4
Service 3.5 4.2
Value For Money 3.5 3.8
Rates 4.0 4.1

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