2 Helpful Votes
Sail Date: September 2018
Our luggage was taken to security. We were not notified and questioned where our luggage was. We were told it could be up until 9:00 PM when we received our bags. One bag was in the room by 4. We were advised to go to security. We ... Read More
Our luggage was taken to security. We were not notified and questioned where our luggage was. We were told it could be up until 9:00 PM when we received our bags. One bag was in the room by 4. We were advised to go to security. We were not notified our missing bag was being held in security! We went to security and were told we had to be present to open our bag. They opened our bag and there was nothing illegal in the bag We could not get a reservation for dinner in the main dining room and we booked our cruise 2 months in advance. We were told we had to call the dining room to make a reservation. No one answered the phone the whole first day. We were told at almost every port we had to meet in the theater 1 hour prior to our excursion. We sat in the theater and waited for our excursion to be called. We scheduled our excursions so we didn’t have to get up early. There was absolutely no reason to meet in the theater when we could have met our excursion on shore at the advertised time. No port maps before arrival at any port. Preview of port excursions was done in the art gallery. Art work blocked the screen. Could not understand the presenter. English was very poor Service in the main dining room, even with a reservation was so slow we could not get to the first show. Over 2 hours for two people to eat is inexcusable. Read Less
3 Helpful Votes
Sail Date: August 2018
Have been a cruiser for many years. Choose this cruise for date and itinerary. Went to New England and Canada September 2018. Very disappointed in Royal Caribbean. Check in was ok but out pier staff repremended us for not printing out our ... Read More
Have been a cruiser for many years. Choose this cruise for date and itinerary. Went to New England and Canada September 2018. Very disappointed in Royal Caribbean. Check in was ok but out pier staff repremended us for not printing out our paper copy of the sea pass cards and stated now she would have to do it! Shows were Horrible. They advertise broadway type performances,but I’ve seen better high school performances. Had an ice show which was ok, but couldn’t figure out what was going on just put a bunch of acts together and called it a show. We did anytime dining because we enjoy eating early 5:30 p. When we asked for a window table we were told they could not accommodate by Rene the table assigner yet several of the window seats were available. When we spoke with the maitre D the next day we were at a window. Food was good. Celebrating a family birthday which was pre arranged prior to sailing. Well birthday card came addressed to the wrong person and birthday cake was MIA. When trying to get the cake no one could figure it out so we never received it. Elevators were TERRIBLE ! Sometimes you could wait up to 15 minutes for an elevator and no room to get on when it arrived. 2 main elevators were out of service and crew said they had been down for months. Talked with a cruiser who said she had been on the cruise the year before and elevators were out of service than as well. Cruise was less than average and did not meet the Royal Caribbean hype. When I approached customer service after the trip. Their response was yes we know about these issues, but nothing we can do about it. Shore excursions were very expensive and poorly orchestrated. Waited an hour to board a tour. Why ? To many areas for smokers. There was no way to avoid a smoking section on the main decks. Some of the cruise director staff were rude, unprofessional and snarky. Also they let crew performers compete in trivia games and won. Shouldn’t that be reserved for paying customers. Nick was an offender. Select another line you’ll be happier Read Less
3 Helpful Votes
Sail Date: August 2018
We had sailed with RC 2 times prior and had satisfactory cruises. Friends had booked this cruise and invited us to join them. When trying to get anywhere on the fully booked ship, having so many elevators out of service was indeed a ... Read More
We had sailed with RC 2 times prior and had satisfactory cruises. Friends had booked this cruise and invited us to join them. When trying to get anywhere on the fully booked ship, having so many elevators out of service was indeed a huge inconvenience. Some had no AC and were always packed tight. Getting around the ship proved difficult as you couldn't cross over to the other side easily. The shows were just mediocre. Drinks were way too pricey. The night I tried karaoke, a 2 year old was allowed to crawl right up to where the monitor was repeatedly. "Issac" said nothing. I asked If I could take one of the books to look at songs, (we were two seats from the front) He said 'no they must be kept up here. I said 'that's OK I understand.' Two minutes later he gave a book to a gentleman and his family sitting right beside us. What the heck!? Food was again mediocre except for the last night which was great. We loved out wait staff. Comedians were good. Hubby enjoyed the FlowRider and water slides. We loved the ports of call. It was a smooth sail. Overall the bad far outweighed the good for us and we will never be back. Read Less
3 Helpful Votes
Sail Date: August 2018
I choose this ship for a 50th anniversary cruise. The entertainment was amateurish and every place you went had long lines. Port Liberty is like driving to a crime scene, completely unorganized. Some of my friends were left hundreds of ... Read More
I choose this ship for a 50th anniversary cruise. The entertainment was amateurish and every place you went had long lines. Port Liberty is like driving to a crime scene, completely unorganized. Some of my friends were left hundreds of yards from the terminal because there Taxis would not wait an hour in line to get to bag the drop. I have sailed 30 plus times and never had a poorer port experience. The ship is too small for the number of passenger. It was the first try and the interior Promenade concept and not as roomy as Independence of the seas. WE had Seven Rooms in our Group and all complained of the beds, although the were recently replaced, they were very hard and uncomfortable. There were long lines for any time dining every night. The Windjammer was the most crowded Buffet I have ever experienced. IN summary, This ship is TOO small for its passenger count. Read Less
3 Helpful Votes
Sail Date: August 2018
Royal Caribbean's quality has really taken a dive. I have cruised with them multiple times in the past; my last cruise was six years ago. I came back from this cruise last week and what a huge disappointment it was. The food quality ... Read More
Royal Caribbean's quality has really taken a dive. I have cruised with them multiple times in the past; my last cruise was six years ago. I came back from this cruise last week and what a huge disappointment it was. The food quality has diminished a lot, the selection wouldn't change much from day to day, there were a few stations that would be exactly the same choices during the entire cruise. The alcohol is watered down, (very cheesy), the room, and ship in general, show wear and tear. The have cut down in staff and the current one is so stressed out affecting the pleasantry of their interaction with the guests and the timely manner in which they provide their services. The rooms' furniture show age, the sofa had stains on it so did the carpet. The towels were so thin from been used and washed so much. The were no real shows, only one ice skating show that can be described as amateur at best. Too much of the activities are designed for the passengers to spend more money. I'll be trying a different cruise line next time. Read Less
3 Helpful Votes
Sail Date: August 2018
this was my first cruise, not impressed NJ -advertised as beautiful port=industrial park get on the ship and directed to go get food with over 4,000 people. the folks who have cruise before go to their room which your asked not to do ... Read More
this was my first cruise, not impressed NJ -advertised as beautiful port=industrial park get on the ship and directed to go get food with over 4,000 people. the folks who have cruise before go to their room which your asked not to do since the crew are still cleaning rooms from the previous cruise that morning(the crew work 7days a week with a minimum of 10hr day for 6-8mths straight) They push $$excursions Fl was ok went to the beach Bahamas was horrible you don't go to the beach unless you pay We went into town and felt unsafe + harassed to buy Days sailing 4000 pp trying to use the pool -too small for half the volume became hostage in my room to get away Good luck finding lounge chair never enough to accommodate Not relaxing Not worth it I don't vacation just to eat Staff + food excellent Read Less
1 Helpful Vote
Sail Date: July 2018
We came on this cruise for a Family Vacation. We traveled with 18 family members. My family members are the reason that I had an amazing time on this cruise. I traveled on Royal Caribbean three years ago for the New Year's cruise ... Read More
We came on this cruise for a Family Vacation. We traveled with 18 family members. My family members are the reason that I had an amazing time on this cruise. I traveled on Royal Caribbean three years ago for the New Year's cruise and had a wonderful time. In this three years, I think Royal Caribbean has really gone down hill. First of all the quality of the food and the ship have decreased. On the third day I decided to only eat the vegetarian meals and they were much better. The ship was very rundown. We booked this cruise because the ship was supposedly refurbished. Well, I don't believe that. The elevators were never running, some of the rooms were smelly and moldy and many areas just looked old. My mom, aunt and daughter stayed in a toxic room that made them sick. We complained several times. Finally on the third night they agreed the room smelled and moved their room. In my opinion they should have received an upgrade at that point. They offered 10% on a future cruise. WHAT? Finally they gave them 25% on a future cruise, but this deal has many limitations. I still don't think this is fair. My mom is a diamond member and has traveled on 40 Royal Caribbean cruises. They could have done better for her. The final and most important reason, I felt disappointed in this cruise is that I felt nickeled and dimed to death. Every little thing costs more money. The dining hall even charges for some items. You have to pay for umbrellas at their own island. That is just plain dangerous. Royal Caribbean overbooks these cruises. There are way too many people and lines everywhere. Thank goodness I was with the most fabulous family. They made my time wonderful and enjoyable. Royal Caribbean, you need to do some work!!!!!!!! Read Less
1 Helpful Vote
Sail Date: July 2018
We chose this cruise because our normal cruise line did not have the dates we needed. Will never go on a Royal Caribbean again. Lots of stuff trying to be sold to you. It was not a celebration at all. No music or DJ poolside. At one ... Read More
We chose this cruise because our normal cruise line did not have the dates we needed. Will never go on a Royal Caribbean again. Lots of stuff trying to be sold to you. It was not a celebration at all. No music or DJ poolside. At one point people started singing themselves because it was sooo boring. We usually cruise Norwegian and from the moment you leave port it is a celebration. Private island felt not completed. We watched people fall or almost fall over and over again in the pool area. Stone used was much more for looks then for safety. There was no one at the boat to meet us coming back from excursions. The one day the weather was horrible and everyone came back soaked. We were met by security people only and no one from the ship came down and offered towels or assistance. Shocked that they still allowed smoking in the ship without a ventilation system of some sort to pull some of the smoke out. Also smoking on deck with no separation so if you were on the opposite side of the deck you still got hit with smoke. Read Less
1 Helpful Vote
Sail Date: July 2018
We did 2 perfect cruises in Europe with RCC but the Behama cruise was not good. 8:00 in the morning all the chairs at the pools were taken by bleu towels. Policy RCC: The reserving of deck chairs is not permitted. Items left unattended ... Read More
We did 2 perfect cruises in Europe with RCC but the Behama cruise was not good. 8:00 in the morning all the chairs at the pools were taken by bleu towels. Policy RCC: The reserving of deck chairs is not permitted. Items left unattended on deck chairs for more than 30 minutes may be claimed at the towel stand. (shield on all the pools). We have seen a family of 4 with 8 towels taking 4 chairs in the shade and 4 in the sun. When complaining...RCC personel did not react. Even people put there towels before they made an excursion. Formal dinner evening. Policy: No shorts or slippers are alowed. First man in the line had schort and slippers to go in te main dining room. No problem, nobody said anything. Policy? None. Food in the dining room not so refined as in europ. 5 of 10 items returned nearly everyday. Mash patato was part of a lot of dishes. In comparison with the cruises we did with RCC in europ was this a bad experience with a lot of undiciplined Americans and there children loading up mass food, take a few bytes and left the rest. I was ashamed in there place. Imaging what the Indian staff must think. In there country are still people starving. In my opinion RCC is going backwords in not holding on to there own policy and except everyting from ther guest as long as it brings money everyting seems to be allowed. Taking drinks in the pool? No problem. Drinks in the jacusi? No problem. Shorts with formal dining? No problem. I don't think we wil choose RCC ever again. Read Less
3 Helpful Votes
Sail Date: July 2018
I have wanted to go on a Royal Caribbean Cruise for many, many years. I was extremely disappointed and had much higher expectations especially with Royal Caribbean. My biggest disappointment is with the food. I imagined it was going to ... Read More
I have wanted to go on a Royal Caribbean Cruise for many, many years. I was extremely disappointed and had much higher expectations especially with Royal Caribbean. My biggest disappointment is with the food. I imagined it was going to be much better than Carnival (in which I said I would never travel with again) since the prices are so much higher and I have heard good reviews from friends. We traveled with a family of 7 and booked two rooms but part of a family reunion which was part of a bigger group of 30 guest in total. We wanted to dine together therefore most of us preferred to use the buffet Windjammer to accommodate our large group for breakfast & lunch and the big dinning room for dinner. The buffet food was repetitious from day one in which we got tired and lost interest in it by day 3. Dinner was better but not by a long stretch. There also wasn't much options for those seeking a healthier meal therefore leading to a lot of G.I/stomach issues throughout the week. The thoughts I had of indulging in some seafood while on vacation became just a fantasy. However we was very impressed by our service/staff who extended themselves to please all of us (including our children who was the most difficult). Louis, Sallyann and Ravenraj specifically not only displayed professional service but their kindness, passion and even love they provided us added to our vacation and great memories. We looked forward in seeing them on a daily basis. The Mystery Dinner Hubby and I had alone as a date night (Wedding Anniversary) was also over priced and again disappointed with food. Limited menu options and we both didnt care for our food. We both left hungry since we practically ate anything but had no where else we could go to have a meal we would enjoy. Ahmad provided the service to our rooms, he did a fantastic job making sure he cleaned after us several times through out the day regardless of the challenges our boys would leave behind. Although looking under the bed and behind the night tables in search of a missing toy we was surprised on how must dust was found, it made us wonder if that contribute to the constant sneezing our boys had that clearly only took place when inside our cabin? Upon arrival my in laws had no working A.S, the fridge was hot (upsetting since important meds needed to be quickly refrigerated after being out so long boarding the ship. and there was workers fixing the bathroom that made it uncomfortable in the tight space. The issue was resolved later that day. The ship itself was old, and very out dated compared to what is usually advertised therefore not what we expected. We found musty smell in many different parts of the ship. The shows were great, my personal favorite was "Love and Marriage" (hysterical), hubby & in laws enjoyed the casino (smaller than they expected). Our boys loved the kids club (especially Gaga ball) Mini Gulf, and the Water Slides. Ice cream/ Artic Zone was everyone's favorite! Seating was always challenging to obtain by the pool (with our towels & chairs taken often by other guest causing conflict on a few occasions). The massage was ok, not a lot of techniques used other than pressure and circular oil rub. I have received much better but also a lot worse. It was pricey therefore I refused to have anyone spent any additional money there even when offered to me as a treat for a mediocre massage. The day we got to Coco Cay was a complete nightmare! The long waiting, the insane line's and tension with guest arguing with each other to exit off the ship was ridiculous, completely unorganized, and made me wonder how the staff could handle an emergency (not a good feeling at all). It was brutally hot on the island and we made the mistake of setting up at the further end of the beach that had no drinks, nor food nearby. My 9 year old over heated within the first hour and nearly passed out. I had to seek assistance from the life guard for transportation to get him hydrated but took nearly 20 min under the sun with no shade to finally get someone to drive over. Luckily he recovered once we got him into the shade and hydrated. My in laws had to sit inside the Tiki bar for the remaining of our stay to stay cool. Father in law got attacked by the seagulls when he attempted to bring food over to my diabetic mother in law who was too tired & hot to walk any more. No staff to help. As for the food, I was looking forward to something different to eat but instead got dogs, burgers, ribs and the same food type from the ships buffet. Very, very disappointing! To add to our list of our not so good experience, we got charges for drinks despite using our prepaid drink packages! Speaking of charges our bill/charges at the end was disgusting when it appeared to have multiple charges made by error and we was expected to pay for the WiFi package that only worked for a portion of the time. The trip to Atlantis Bahamas was a lot better without any hiccups. We did our best to make the most of this trip with all of our family & friends and create special memories (especially with having to deal with the recent life altering events made when our son was diagnosed with leukemia). This is why I gave this survey this rating.. After this experience, I believe we are done with Cruising (Well we may plan a Disney Cruise if possible, at the request of our son).I will not recommend anyone to go to Adventure by the Sea, but having the port nearby was convenient. (stateroom #6656 & 6628) Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.8
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.9
Enrichment 1.0 3.6
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.0

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