2 Helpful Votes
Sail Date: February 2018
My wife had an onboard medical conference. Thus, we decided to make it a family vacation for my wife, myself, and our 14 month old daughter. The beds were horrible. My wife (30 years old) and I (37 years old), who are both young and ... Read More
My wife had an onboard medical conference. Thus, we decided to make it a family vacation for my wife, myself, and our 14 month old daughter. The beds were horrible. My wife (30 years old) and I (37 years old), who are both young and extremely healthy, woke up every morning with aching backs. The beds were stiff and we would have been better off sleeping on the floor and having more space in the cabins. Because our daughter was 14 months old, we were not allowed to book any shore excursions (children needed to be 3+ years old). Thus, for us the benefit of the shore excursion program and being able to pick and choose what to do on the port calls was a bust. However, with the help of local taxi drivers, we were able to find some awesome beaches. Thus, it turned into a DIY vacation. On board, our 14 month old was relegated to the baby pool with a tiny water slide where she developed pink eye on day 2. Thus, I question how often and how well the kid's pool is cleaned. It was good to see lifeguards at every water spot, but we were told that this was due to two children drowning and Royal Caribbean being sued for not having lifeguards. The onboard internet services is "high sea robbery" so when traveling with children and needing nursery rhymes to soothe them at night, you are best off getting an international plan from your provider. If you buy the plan for the full 7-day adventure it is $20/per day per device. At the end of the cruise they offered a "deal" for 1 hour for $30. We found that the beaches that our taxi driver recommended all had free wifi...however, it didn't help having on shore wifi when we needed it at night on board. Dining service was exceptional. We made reservations for 5:45pm every day in the dining room. The wait staff had a high chair, fruit cup, and children's dinner waiting for us every night. This was the most beneficial part of the trip/cruise. Overall, sadly, I wouldn't recommend this cruise or Royal Caribbean for anyone traveling with children under 42 inches or 3 years old as they just don't have the activities. Generally, if traveling as an adult or retired person this could be an awesome experience. Read Less
4 Helpful Votes
Sail Date: December 2017
We went on this cruise 2 years ago and had a wonderful magical Christmas experience. Not so this year. Very little traditional Christmas music playing, obnoxious cruise director, loud parties and events, stressed out staff members and ... Read More
We went on this cruise 2 years ago and had a wonderful magical Christmas experience. Not so this year. Very little traditional Christmas music playing, obnoxious cruise director, loud parties and events, stressed out staff members and much more. It felt like the cruise had evolved into the younger crowd party boat and very few middle to upper-age guests were fitting in, or even wanting too. We sure didn't. Several of our excursions also had the same raucous environment, including loud rap music, silly and stupid antics from excursion staff and cheap lunches and poor quality drinks for the price we paid. The ship did not have the attention to detail that we remembered 2 years ago. For an example, we loved the snow flakes falling in all the marquee signs in 2015. Also there were more elaborate decorations and all the lights working. Not on this year cruise. Overall disappointed. Read Less
4 Helpful Votes
Sail Date: December 2017
We chose this ship for the increase in ports. I realized it was older than our previous ship, the Allure, but I wasn't expecting the uncleanliness and poor customer service that we received. Our first night upon going to bed, we had ... Read More
We chose this ship for the increase in ports. I realized it was older than our previous ship, the Allure, but I wasn't expecting the uncleanliness and poor customer service that we received. Our first night upon going to bed, we had blood stains on our sheets. After nearly 3 hours, several calls, and personally visiting the front desk, we finally got to go to bed at 3am. We also had problems getting refunded for paying for the BOGO upfront for our children. My husband's sea pass card didn't work for 2 days and even after getting it "fixed" we were refused to leave for an excursion and nearly missed it after having to return yet again to the guest service desk. No one ever followed up on problems. I had to continue to call and check on my money and issues we were having. The final straw was a refusal to give me the $25 OBC that my travel agent sent in. Even after calling him from the front desk and having him talk to officers and speaking to assistant manager, they refused to give it us saying I had to take it up with my TA. So essentially, they called my TA a liar and lost a family that had already spent nearly $10,000 with them in the past 18 months. I hope that $25 was worth it to you Royal. We will never use RCCL again! Read Less
9 Helpful Votes
Sail Date: November 2017
November 25th, 2017 Sailing from San Juan Passenger’s Log We chose this particular cruise aboard Royal Caribbean’s Adventure of the Seas because we like to sail the week after Thanksgiving when there are not many children on the ... Read More
November 25th, 2017 Sailing from San Juan Passenger’s Log We chose this particular cruise aboard Royal Caribbean’s Adventure of the Seas because we like to sail the week after Thanksgiving when there are not many children on the ship. Also we were repeating a very enjoyable experience of traveling with two other couples same time last year. I researched other reviews before writing this one, and I want to offer that I have, in the past, lived through a major hurricane and its aftermath. I understand that folks want a break from their misery and a way to express their relief. Royal Caribbean has been very generous in giving back to the people of Puerto Rico. Therefore, any mention of discontent over the conditions that existed on this ship might appear to be mean spirited or perhaps an expression of snobbishness. I say no to that…no malice, bias or snobbery is intended. This is merely an expression of our experience. We have a level of expectation when we travel for which we are unapologetic since we pay dearly for it. The relevant question here is how much money does a company have to make before they feel they can take the very folks who are the foundation of their success and thumb their noses at them? Upon arrival in Puerto Rico, we were among the lucky ones who were booked by Royal Caribbean at the La Concha Renaissance. The flight to San Juan was eye-opening as almost every other roof is covered with blue tarp. Many trees are downed and the electricity is sporadic. The locals have to scramble for water, have no A/C and no lights. It's very sad. Our hotel is equipped with two generators so we can hardly tell anything is amiss outside of the complex. It's cool, modern, clean, and everyone is very friendly. They share their experiences only when asked and with humor and gratitude to have survived the storm. We relaxed, ate poolside and it was very good. Upon arrival to the ship the next day, we were the first onboard and were escorted to our suites. The concierge staff could not have been more accommodating. The adorable Maria who sat in for the sick Sucel was a doll. When Sucel showed up after recovering, she was very efficient, sweet and granted our every request. The concierge staff all worked so hard to be cheerful and were very reluctant to show any displeasure about a very demanding situation, but it is hard to ignore grace under fire. If someone from Royal is reading this...please know that your concierge level staff is where they are because they EARNED it through hard work and by being the face of your company. So, we always choose not to eat in the dining rooms. We purchased dinner packages alternating between Giovanni's and Chops. These are the only two specialty restaurants on the ship. Our waiters were seasoned, professional and welcoming. The food is only adequate. They push quantity but it does not mask the fact that the food is just not up to standard. There are some very nicely prepared dishes, but there is very little evident freshness. The use of too much salt amplifies the need for drinks. The Windjammer was completely overwhelmed by guests. There were children running around unsupervised and the food trays were often empty. The stacks of clean dishes were hard to find as entire families of passengers each carried two or three filled to the brim. The same was true for utensils. It was impossible to navigate around masses of people juggling overflowing plates to overpopulated tables filled with loudness, screaming, and total disregard for anyone. There was food on the floor, scrambling servers trying to keep up, and the din of people yelling to each other over the expanse between counter and table. It was challenging to even enter the room at all because in the cruise line’s efforts to keep the passengers disease free, sinks are lined up against the wall in the open so that hands can be washed and air dried. One hopes it has an impact but mostly it seemed to just cause a bottleneck that confused many. There were literally hundreds of people trying to pass folks washing up at five sinks. In order to help work around this situation, we had breakfast delivered to our suite each day. We did have two very enjoyable and fun meals at Johnny Rockets only because it was empty while we were in port. Otherwise, we avoided the Windjammer and only when completely necessary, we sent the person who drew the short straw to fetch food in that den of anarchy and chaos. We normally enjoy karaoke. On this particular sailing with so many Spanish speaking folks onboard, the playlist was mostly Latin. The cruise staff in charge of this activity are Spanish speaking so we had no way of knowing that this first night experience would be a forewarning of what I will call the "theme" of the week. We only went the one night. We saw The Platters in an empty theater with only a sprinkling of other shipmates. It was heartbreaking to see these very talented folks play to a mostly empty theater. They are true talents and it was a joy and privilege to attend this show. We like to spend lots of time in the casino. It is one of the public places on the ship where you are allowed to smoke. We are not smokers, but this is one of those things that comes with the territory. If you want to gamble, you tolerate the smokers. As usual, there is no adequate ventilation in the casino even when only the smoking gamblers are present. However, on this particular cruise, many folks just showed up to smoke and not gamble. Many of them were in groups of five, six, or more who sat with backs to machines puffing away. It created an intolerable situation only exacerbated by the fact that the machines seemed to be set to never pay out. There are lounge chairs in spaces on the pool deck that are reserved for suite guests. Suite guests or those having Diamond (or higher) status are identified by showing gold cards. This means they have paid for this privilege by purchasing a suite or by being repeat cruisers. As there were many children on this cruise, it was crucial to find a place without running and screaming and rowdiness. Having read another review, I learned that schools in Puerto Rico were understandably closed after the hurricanes. Normally we would just think of this unforeseen circumstance as bad luck and continue to enjoy our quieter area. However, there was no enforcement of this benefit. The ropes delineating these areas were not kept closed. If they had been, it would force a prospective pool recliner to view a sign that clearly states the designation. A blue-carded guest and his friend were allowed to set himself up with a tripod and camera to film a poolside event. I saw a waiter accept a tip so that a group of men without gold cards could use the area. When a gold card guest pointed it out, these men were asked to move. They then sat as close as possible to where she was seated and heckled her. This was not an isolated incident. Security was made aware of this situation every day only to ignore the problem the next day. There were many such incidents onboard involving elevator etiquette, proper attire for common areas, running and shouting in hallways and general un-shipmate-like behavior. Tensions escalated as the week sailed by. When some particularly ridiculous waiting time was necessitated by a family having a lengthy conversation while holding the elevator doors opened, I asked politely that the door be released so I could get to my floor. I was rudely told by the offender’s father that they are on “vacation mode” so I guess allowing your children to be disrespectful is okay in “vacation mode” and too bad for me. I found myself longing for the days when you boarded a Royal Caribbean ship and it was like entering a world of gentility and courtesy where everyone is happy to share the common experience of sailing. Folks smiled at each other. They greeted each other and made conversation about how wonderful they are being treated. No one wants it to ever end. The fun. The food. The slowing down of time and calming effect of the sea. You wear your gold card around your neck like a trophy to the number of cruises you have under your belt. Every cruise delivers the same benchmark of contentment as the last. This was none of that. It was just awful and Royal Caribbean should be ashamed. They abandoned the folks like ourselves who expect to be treated special because that is what we are. We are Diamond travelers. We spend the big bucks. We upgrade and gamble. Our printouts on the last day are pages long. You cannot expect us to pay more and get less while you devalue and give away our hard earned privileges. We complained on our last day to Luca who showed up one evening at the Concierge Lounge. He is, I think, head of Passenger Relations on the ship. He is very nice and smiles a lot. He listened as we described to him some of what is written here. He nodded and said it’s really nobody’s fault. It’s a clash of cultures. He offered us a small credit towards our next cruise, and I think he gave as much as he is empowered to give in these instances. However, I say that it was an unprecedented experience for us and this unsatisfactory offering does not erase it. It feels demeaning to use it. It’s hush money. We feel betrayed and overlooked. We feel compelled to warn others because it is an insult. Perhaps Royal Caribbean is making a choice. We are not the folks to whom they are targeting their brand. Yes, we see it clearly. There is no other choice but to acknowledge that we have experienced how you have thumbed your noses at us and to that, I say, shame on you, Royal Caribbean. SHAME ON YOU! Read Less
Sail Date: November 2017
We flew into San Jaun the afternoon of the cruise and took advantage of RCCL Transfers which were later reimbursed by RCCL. The Transfer was timely and uneventful. Check-in was quick and easy as there were no lines for priority check-in. ... Read More
We flew into San Jaun the afternoon of the cruise and took advantage of RCCL Transfers which were later reimbursed by RCCL. The Transfer was timely and uneventful. Check-in was quick and easy as there were no lines for priority check-in. We noted that there was the smell of mold in some passageways and were disappointed to find our cabin in the same condition. Some cruisers we later spoke with stated that they had similar issues. Maintenance personnel changed their AC filters revealing that they were black with dirt and mold. Our friends in and adjacent cabin had issues with the shower drain backing up into the shower. It required Maintenance several trips before clearing the drain. We noted rust on the balconies and other exterior areas of the ship. In short, the ship condition was well below what we previously experienced on RCCL cruises. Another area of concern was the absence of Lotion and Conditioner in the cabins. Every time we asked the cabin attendant for these items normally found in cabins we were told he would have to ask his supervisor lest he get in trouble. It’s almost unbelievable that RCCL could have become so cheap on inexpensive items. We obtained the requested items but it was an unnecessary hassle. I purchased a soda beverage package pre cruise. I was disappointed that I could only get fountain type drinks when I preferred canned drinks. In this area some servers would honor the request while others refused. The saving grace was the My Time dining room. The food and service were great. The Chops fillet for $16.99 was excellent and well worth the price up charge. On the last night of the cruise we ordered the Chops fillet again because it was very good. They ended up bringing a rib steak stating they had run out of the fillet. It was not what we ordered and a bit chewy. Although the flavor was good. We did get a credit which was appreciated. Disembarkation was easy and the transfer to the airport went well. It should be understood that this ship had been used in the evacuation of hurricane victims ffrom St Thomas and St Martin. This could be a factor in the ships condition. Perhaps, I have become spoiled by the Celebrity Cruise Line. Read Less
1 Helpful Vote
Sail Date: November 2017
We were there Thanksgiving Week so there were a lot of young families and,things were obviously geared toward them. Lots of teenagers and loud music which is not what I was looking for but just about everyone seemed to be having a good ... Read More
We were there Thanksgiving Week so there were a lot of young families and,things were obviously geared toward them. Lots of teenagers and loud music which is not what I was looking for but just about everyone seemed to be having a good time. My only real complaint was with the food and service in the main dining room. The quality of the food was only so-so and the wait staff assigned to us was far below par. It was a combination of inexperience and being overextend with perhaps a touch of ineptitude thrown in. The ports of call - St. Kitts, Martinique, Antigua, St. Lucia, Barbados - were all great. We took private excursions and were very happy with them. San Juan was still in very sad shape after the hurricanes. We talked to cab drivers and hotel staff whose homes had been without power for 60 days or more. Read Less
1 Helpful Vote
Sail Date: November 2017
Very disappointing cruise. RC really lowered their standards. We felt like we stayed at a cheap Motel. The couch in our room smelled terrible, was faded and stained. The carpet faded and wrinkled. The sheets thin and yellowed. ... Read More
Very disappointing cruise. RC really lowered their standards. We felt like we stayed at a cheap Motel. The couch in our room smelled terrible, was faded and stained. The carpet faded and wrinkled. The sheets thin and yellowed. Apparently Puerto Rican’s got a great deal with RC and their loyal high paying guests were used to subsidize their travel. Windjammer was filled with rude, loud groups of people gathering for hours making it impossible to find seating. Music and entertainment was geared toward the Hispanic population on the ship. The entire ship smelled like raw sewage and was in poor condition. Bar and dining room service was subpar. We were charged for beverages after we had purchased the premium drink package at the time of booking the cruise. One could tell the staffs hearts were not in it. We felt like we bothered them asking for anything. We were charged $100 for 4 pool towels on the last day of the cruise. We got turned away by the attendant by the pool and told we could not return them there and needed to go to the customer service desk to do so. After waiting in line for 45 minutes, the customer service rep rolled his eyes at us, pulled out a cruise compass rudely stating they were due by 9 pm and we failed to do that. The adult area/solarium pool closes at 8 pm forcing everyone to the main pool area. The no one under 16 allowed in the solarium area rule was also not being enforced. Kids were allowed in the pool and hot tubs. The best part of the ship was our balcony we escaped to quite often. Definitely entertaining the thought of booking our next cruise with a different line. Read Less
1 Helpful Vote
Sail Date: November 2017
First the bad: We discovered that they had subsidized the rooms out for the people affected by the hurricane that hit San Juan. This resulted in a very pro Hispanic/Puerto Rican cruise and a very full cruise. Obviously this had a ... Read More
First the bad: We discovered that they had subsidized the rooms out for the people affected by the hurricane that hit San Juan. This resulted in a very pro Hispanic/Puerto Rican cruise and a very full cruise. Obviously this had a cascading affect as people were always cutting in line, bumping into you, and otherwise crowded everywhere. Also, we had booked a junior suit room. The room temperature would not get cold enough for us. I complained three times. The third time the technician (who only spoke Spanish) told me that the AC was working correctly and said that it showed 21.5 degrees Celsius and that was the max cool that it could get to. However, he showed me the room temp gauge which kept saying 22.5 degrees. He also said on the third trip that he drained the water which should help it maintain at night. That is nowhere near cool enough for a junior suites room. Everyday there were waiting lines for the windjammer and the main dining area. Numerous times at the windjammer area we couldn't even find a place to sit down. Finally, I had brought a speaker to listing to music in the Solarium. After I started playing the music (not loud either) I was advised that the solarium was a "quiet zone". I advised the gentleman that "quiet zone" was not on the posted sign of restrictions. He said he didn't care that it wasn't posted that I had to turn my music off or go to the kids section of the boat where they were playing a kids movie. The actual frustrating part of this exchange was I asked him why they were not enforcing the 16 and older policy and he said they would have to look into that, which they NEVER did as there was always people under 16 in that area. Also, I can't say this was bad but it seemed that the wife would get an upset stomach if she ate from the cafe promenade late at night (can't confirm that it was due to the food but signs tended to show it was related). The Good: Bar tenders although overworked, generally got the drinks out as fast as they could. Almost every drink I received was tasty and very drinkable. The food for the most part was very good quality, however, it was the same breakfast and lunch every day. We believe this to be a casualty of subsidizing the boat out. Only one time at the windjammer cafe did the meat taste dry. However, it was a buffet and I just got something else. The main dining area food was excellent, however, seemed to lack in diversity as well. The wait staff in the main dining area was not all created equal, I would highly recommend giving Rufo and Ezra a raise as their service was exceptional. When we were seated in a different section, at times it was hard to get a water refill. Also, Manuel in the Schooner bar made some of the best drinks and also provided us the best service. The evening activities were almost always very enjoyable. The hosts usually made the games very interactive and enjoyable. The comedian other entertainers were very good. They had a one man band/singer on the Duck and Dog that was exceptional. Richard, our room attendant, was very quick and through on cleaning the rooms. Also, the ship ported at all the terminals which made getting on and off the boat extremely fast and simple. Finally, they did finally bring me a box fan for our room. Read Less
1 Helpful Vote
Sail Date: November 2017
Base on this experience Royal Caribbean will be my last option for a cruise company. I choose this ship for the reputation and it was the first time I travel with Royal. I had traveled with Celebrity Cruises and Carnival. The boarding ... Read More
Base on this experience Royal Caribbean will be my last option for a cruise company. I choose this ship for the reputation and it was the first time I travel with Royal. I had traveled with Celebrity Cruises and Carnival. The boarding process was the worst I had ever experienced. Room attendance was OK but was not friendly at all. Food Quality was horrible, even in the restaurant. Water had a weird taste (all passengers we asked agreed). Service desk employees were inexperienced and did not fulfill the task they said they do. Overall employees in the common areas, restaurant host, and waiters in the buffet were rude and did not want to almost anything (like bring you hot milk for the coffee). Waiters in the Windjammer were slow and uninterested. We did find a good server (Rogelio) and the best assistant server (Dewa), so we requested them every night. Shows: ice skating was good, the same as five years ago, stand-up comedy: the special guest was good, the other two really bad. Adele show was good, and the other dance shows were OK. Music entertainment was bad, especially the Latin group and one of the DJ's, don't remember the name. DON'T TAKE THE KITCHEN TOUR!!! YOU'LL WASTE YOUR MONEY. I stayed on the 9 floor, a "superior balcony room", also balcony and some common areas have a lot of rust in metal sections. Balcony size was small. Management needs to teach their employees to said "Yes" stead of "yeah, yeah", especially when they do not fulfill the request of a passenger. It shows the employees really did not care. Read Less
6 Helpful Votes
Sail Date: November 2017
I wanted to write this review while my girlfriend and I were on the ship but decided to wait until it was over to give RC a fair review documenting every aspect of the cruise. We chose this specific cruise for two reasons. 1) The ... Read More
I wanted to write this review while my girlfriend and I were on the ship but decided to wait until it was over to give RC a fair review documenting every aspect of the cruise. We chose this specific cruise for two reasons. 1) The Itinerary 2) The time of year. Time of year is a critical choice as we prefer cruising during the school year when there are less children on board. We have sailed out of Puerto Rico twice before this cruise and were looking forward to an enjoyable and fun time as before. Sadly, from the beginning this was not the case. We always fly in the day before to allow a little personal decompression time and for an early and less stressful boarding. Being that Puerto Rico had recently been devastated by two hurricanes our hotel accommodations had to be cancelled (another poor review) and we were forced to fly in on the day of embarkation. RC did offer free transfers to and from the airport and got us on board quickly but only an hour and a half before sailing. Not exactly stress free. Also, since the USS Hope is anchored at the new dock, RC is using the old, very worn docks on the other side of the inlet. We boarded just as Muster Drill was ending so we were greeted by thousands of people scrambling back into the ship from their muster locations on the decks. It took nearly 15 minutes to get on an elevator and to our cabin. Since we had My Time Dining at 5:45 we went directly to the dining room for our first meal. There we were greet by Devendra and Dinesh our waiter and assistant waiter. They were an example of what we are accustomed to from RC. Excellent service, fun and funny, attentive, they always made our day throughout the cruise That first night was crucial as they were aware that we were stressed out from our flight. After dinner, we played a little in the casino and then called it an early night. The next day was our first Day at Sea and I was particularly looking forward to spending it by the pool. Imagine my surprise when I made it to the deck and there were hundreds of unattended children running around, no deck chairs available and the pools and hot tubs filled. Even the Solarium was crowded and had children running through it. It was then that I discovered that with school cancelled in PR until January and many businesses closed since there is still no electricity on most of the island, RC has provided housing for hundreds of displaced families. While I applaud RC for doing so, my vacation was almost destroyed by their efforts to help the hurricane victims. The first formal night was without the usual lobster. This was our first indication that there would be shortages in the dining room. During breakfast in the dining room the next 5 days they had no orange juice, ran out of sausages, and had some staff meltdowns in front of the passengers. The next three days were port calls to Curacao, Bonaire and Aruba. Once off the ship we did have fun with our chosen excursions. Back on board, the Shows were good, especially the ice show, service was excellent from our waiters, our cabin attendant Kenta and, when we were in the casino we had the 100% unyielding attention of Allen who was always there just as we took the last sip of our drinks. We loved Allen. Outside of those mentioned, there was a general feeling from the rest of the crew of getting fed up with dealing with the hurricane victims. As I said before, some of the crew were starting to have meltdowns. The truth is, without the staff mentioned, there wasn't much else that made this cruise enjoyable. There are so many negative things I could write about this cruise that I would come off as heartless. The second Day at Sea was spent mostly in the Casino and on our balcony for the same reasons as the first day. Kids everywhere, no chairs available on the deck, etc. We ate in the Windjammer which was fairly good. I was surprised to find Prime Rib at the carving station. Finding a table was an adventure on it's own. Many of the families would plant one member down to save the table for the rest. The second formal night included shortages of several items on the menu. Quality of food in the main dining room was below RC's usual standard. Our last day was in St. Kitts and we spent the day on an excellent six hour excursion. Back on board, dinner went well, yet with more items on the menu not available. We took in the last comedy show which was really funny and then back to the casino (mainly to get a few drinks from Allen). Debarkation the next day was painless and quick. I believe many of the PR passengers remained on board as the AOS is their temporary home. All in all, I will not take another cruise that embarks in San Juan for a least two years, maybe more. I feel it was a poor decision on Royal Caribbean's part to continue sailing out of PR. My suggestion to you if you are currently booked on a cruise out of San Juan is to re-book out of a stateside port. Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.8
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.9
Enrichment 1.0 3.6
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.0

Find an Adventure of the Seas Cruise