3 Helpful Votes
Sail Date: November 2018
STAFF Many of the staff unfriendly, and not helpful or not willing to help. Never answered phones when calling because of long lines at the customer service desk. I have never seem so many employees not willing or able to make a simple ... Read More
STAFF Many of the staff unfriendly, and not helpful or not willing to help. Never answered phones when calling because of long lines at the customer service desk. I have never seem so many employees not willing or able to make a simple decision. I am not a needy person. I own a business and thought about if this was my business. Except for the states room personnel, all employees; food, managers, service, etc., seem to be unhappy and clearly it affected their jobs. It is clear that giving tips automatically has hurt the service on these cruises. INTERNET Internet worthless. They print material saying fastest internet at sea (Voom). Did not work two days, completely down, struggled to load a simple web page, and instead of refunding paying customers for the days not working, hours in line to negotiate refund for lost days. Employee handling my refund looked around to see if any other customers were looking to show me what he was taking off my bill. They clearly did not want to do the right thing and simply refund their customers for something they paid for and did not get. I spent at least two hours on the first day trying to credit a stupid credit that should have been given in the first place. The second time the internet went down, the line as two hours long for the same damn thing. I call the service desk and said I would not stand in line. They said someone would call me back. I said the last time it took two days. I told the service person to call themselves and give me the refund. I received the refund several days after the cruise. DINING We purchased upscale dining. Employee setting times had not clue what he was doing. Arrived at Izumi for a 7:15 reservation at 6:50. Nobody in restaurant and they would not seat us until 7:10. Ordered at 7:30 after asking to be helped and left the restaurant at 8:10, no food, late for show. Employees eating there sat down after us, ate, and left withing 20 minutes. Manager threw the server under the bus and blamed him and our complicated order (we ordered off the menu) as the reason for the mess. After the show we decided to eat at 10 PM at Johnny Rockets. They charged is $12.00 per person. After many, many conversation with the manager, hours wasted, they finally refunded the Johnny Rockets and our up-charge for the fine dining. Food was good at the other two restaurants, but the menu never changed. Just go once or twice and not purchase every night. Moral of the story, find another cruise line! Read Less
2 Helpful Votes
Sail Date: November 2018
Keys at the door where not our keys they had 3 other guest names in the envelope Trash can still full with someon’s Sandals when arrival Wind jammer food was awful Service was awful The workers were not friendly Had ... Read More
Keys at the door where not our keys they had 3 other guest names in the envelope Trash can still full with someon’s Sandals when arrival Wind jammer food was awful Service was awful The workers were not friendly Had to wait forever for drinks on the pool deck Our dining room Maiin waiter was horrible Table 432 Service was so slow to two hours or longer in the dining room Steak and lobster night stakes were tough and overcooked Toilet would not flush had to flush a few times Entertainment was awful not enough shows in the evening That area to Dance was a small little dance floor When leaving the boat Was very and organized made us sit in an area to wait just to get off the boat for an hour and a half well the Coast Guard checked the boat very unorganized The cruise is not up-to-date Read Less
8 Helpful Votes
Sail Date: October 2018
Cabin 7232 ..size of balcony was very nice. Lots of storage. But no special soaps and stuff like I'm use to. Windjammer (buffet) ..no service everything was self service and the choice of foods were limited . I only went here 2 ... Read More
Cabin 7232 ..size of balcony was very nice. Lots of storage. But no special soaps and stuff like I'm use to. Windjammer (buffet) ..no service everything was self service and the choice of foods were limited . I only went here 2 times when forced . Promenade restaurant did a great job on pizza , also at breakfast had a small variety. But the food tasted good. Main dining, the service was great!!! Breakfast and lunch were good. Dinner had very little change from night to night, also was were most of our group had problems with the food. Fish really smelled. If you are vegetation or Vegan you will have a terrible time eating. The Promenade was dark , I always felt as if it were night. Lacked in shows. They didn't repeat the movies under the stars on the tv. I did like the new registration process. All the people working on the ship was amazing!! You could smell the smoke from the casino on deck 5 (casino is on deck 4) Don't leave anyone that is disabled down on the port .. Our friends were forgotten and had to work their way onto the ship. I think that is sad. Read Less
1 Helpful Vote
Sail Date: October 2018
As a frequent cruiser, I have maintained that Royal was my favorite line. Not so after this trip.The balcony room that I had, had a thermostat that did not work, toilet that never would flush without manual assistance, and mattress and ... Read More
As a frequent cruiser, I have maintained that Royal was my favorite line. Not so after this trip.The balcony room that I had, had a thermostat that did not work, toilet that never would flush without manual assistance, and mattress and pillows that were so hard that some cruisers purchased "egg crates" is Quebec City to improve the condition . I repeatedly had to request tissues and toilet paper. Also, there was an adjoining room that made it impossible to block out light and conversations and wake up calls were audible. Also, two of the main elevators were inoperable for the entire trip. The entire ship was without limes, raisins, Pino Grigio, Jack Daniels and paper bar napkins for the last eight days of the cruise even though we had harbored in Portland and Boston. Exiting the ship in Saint John and Bar Harbor was very poorly organized and time consuming. On board I expresssed my concerns to front desk personnel and was told that it was as it was and there was nothing to be done. Upon return, I sent a letter defining my concerns to Mr. Bayley, CEO of Royal, and in a response from a member of the Executive staff, again, none of my concerns were discussed.I was offerred a $50.00 OBC on a future cruise within the next year. With such a dismissal, do they really expect I would cruise with Royal again when there are so many options. Read Less
4 Helpful Votes
Sail Date: August 2018
Don't waste your money. Ship crew could care less about you having a good time. They just want to suck as much of your money as they can while your on ship. Areas of ship are not available to most customers unless you have special ... Read More
Don't waste your money. Ship crew could care less about you having a good time. They just want to suck as much of your money as they can while your on ship. Areas of ship are not available to most customers unless you have special sail and sign card, which you get by going on many cruises. Private dining restaurants take up room, leaving less room for dining and sitting and relaxing and you have to pay extra for their services. Forget trying to get chair poolside, people save multiple chairs and signs about saving chairs put out by Royal Caribbean are ignored by staff when asked to enforce rules. Areas of the pool deck are cordened off for guests with gold sign and sail cards while people who paid thousands of dollars to be on ship have to walk and wait for hours! Royal Caribbean costs to much for what you get. I will not give this company another penny of my money. If Royal Caribbean cared about current customers being future customers they would change their policies. I spoke to customer service and was told there was nothing they could do! I've cruised on three other cruise lines and was not treated the way I was on this cruise! Don't waste your money! NOT WORTH IT!! Spent last two days in room tired of standing waiting for place to sit! I sit here now, in room sending this review! I'm glad I waited to buy that $1,200.00 watch. I think I'll buy one back home. Read Less
8 Helpful Votes
Sail Date: July 2018
We were looking to go to Canada/New England. But was highly disappointed with Royal Caribbean. The food in both the Main Dining Room and the Windjammer were the same food everyday. Basically no variety even though on the website and on ... Read More
We were looking to go to Canada/New England. But was highly disappointed with Royal Caribbean. The food in both the Main Dining Room and the Windjammer were the same food everyday. Basically no variety even though on the website and on ship it states that there is different food everyday. Not on this cruise. The pool area: the pool and splash area closed at 6 pm everyday. Kids on the cruise were very disappointed with this. The flow rider and the slides were not open when you think they would be. Therefore when they were open very long lines. My son was very disappointed with the kids club.The kids club put all kids together on port days, which is understandable but also was the perfect opportunity for the younger kids to be bullied by older kids and my son was. Told staff about but nothing was done. One elevator was broken entire cruise, never fixed. Couple sets of stairs where closed off during the cruise, which made it even harder to get around. Should of had maps of ship, but none were available. The scavenger hunt was joke. Instead of looking for items like you would think you would do for a scavenger hunt, the contestants were handed items from their friends/family. So don't do this hunt unless you have a huge group with you. The chairs by the pool were always reserved by people getting towels or other items and putting them on the pool chairs very early in the morning, every day. Even though it says it is not allowed and items will be removed if left unattended for more than 30 minutes, Hours went by and the items are never removed, So much for even posting a sign about it. Also, certain table by the pool have a no smoking sign on them but people still smoked in that area and the workers just left them do it even though people had little kids that were coughing due to smoke in their faces. Staff did nothing about it. We did have the greatest waiter and assistant waiter, Janeta and Pavlo were the best. Read Less
3 Helpful Votes
Sail Date: July 2018
We cruises as a couple, mid 50's with many cruises on Royal. Booked for the itinerary & ship as we were excited to have a Voyager-class ship back at Cape Liberty. We live within a short drive. Check in is amazing. Quick, friendly, ... Read More
We cruises as a couple, mid 50's with many cruises on Royal. Booked for the itinerary & ship as we were excited to have a Voyager-class ship back at Cape Liberty. We live within a short drive. Check in is amazing. Quick, friendly, and we were on the ship very quickly. We were in a junior suite, mid ship. Our cabin was clean albeit since she is so recently out of dry dock and refurb we were both kind of surprised to see so much rust on the inside of our bathroom door and on the rails for the balcony doors. Our steward was very good- friendly, attentive and kept our cabin clean. But, when we arrived, there was a pair of socks in one draw, and halfway through the cruise, when we moved a chair, there was a pair of mens shoes under it. There was a plate of cookies upon our arrival (D+) which we quickly gave to our steward because I am allergic to nuts and the cookies had nuts. Note: seems like the whole allergy thing is not handled as well as it should and could be. Others I spoke with after the cruise said they had trouble with gluten allergy. Food; food is subjective. We had breakfast every day in the mdr in the D+ area, and the service was excellent. But, the food, well, it was okay, we can't complain, but by no means it is top notch or excellent, its acceptable. Night one we ate at Shops Grille, it was very, very good. Night 2 Giovanni's and a complete and utter fail. Again, allergy issues. We told our waitress I was allergic to nuts- the bread has pesto, she brought that out. We ordered Mozzarella and tomato, she brought it out with the pesto, we ordered the plank she brought it out with the mortadella. Obviously she took it away when we brought it to her attention, ordering us new, without nut dishes, but she had already put in our meals? (So, they sat for a very long time under heat lamps keeping warm, totally making them almost uneatable- except for my husbands shrimp, my branzino and our shared mushroom ravioli were bad. The evening was a fail. Plus, no Italian would every add nuts to a Cannoli- Royal you should get this right it is not tough. So, after coffee, after 30 minutes we needed to get up and ask for our check because our waitress was overwhelmed with other tables. Special restaurant= not so much. Our Concierge desperately wanted to make it up to us and sent us there 2 nights later complimentary. It was much better, but things can be improved here for sure. The 2 nights we went to the MDR we were disappointed. What happened to the Escargot? It was GRITTY and the absolute wrong texture = disappointment. So, back to Chops we went (Yes, RC, we know this is what you want to read because it equates to revenue). Izumi- by far the best thing on all your ships. We saved the best for last but ended up kicking ourselves because we should have eaten here most nights. Chef Travis deserves a raise! A personal thank you to him for letting Izumi staff know I am historically and typically a positive brand ambassador for Royal Caribbean for many years. Even Johnny Rockets changed----- is it so difficult to bring out the fries and onion rings before the burgers/sandwiches, Like you used to? Yes, it is the little things that you change that take away from the guest experience. Entertainment: This is the first time in well over 15 years that I can say I was disappointed with the singers. While voices were great, they were paired with the wrong music. A great operatic voice just does not sing 60s and 70s and 80s Pop music very well. Again, this is also a subjective area. During the promenade disco party, the water-tight door sirens sounded and the doors began to close- we were on deck 7 over looking the promenade with a dozen or more others. Panic ensued. Within 5 minutes this rectified itself, but people around us were not happy that there was never an announcement made,. and we saw but one security guy just poking around us on deck 7. When asked, he made light of the situation. No one found this satisfactory. Disembarking via tender= folks need to know that lines are very long and you can need to stand waiting for almost one hour- even when you go at the avoid-the-long-lines recommended time- So, the night before our tender port of call, the CD made a statement that to avoid long waiting lines to arrive 10:30 or after, which we did. The line was still a 45+ long line and there is absolutely NO accommodation if anyone needs for medical reasons unless they are in a wheelchair. So, if you can't stand for any period of time, you will have no choice but to not get off, so to get around this you should probably book a RC excursion, otherwise they will not even listen to you. Guest relations manager was borderline cruel in his response to me and wouldn't even acknowledge that i wanted to show him medical cards. Lastly, there was a savannah cat brought on board. We were told that RC cleared this animal as a service animal for seizures. Do your own research on this type of animal, make your own decisions on if it is a pet or can be a trained service animal. The owners told people to not go near it because they didn't know how it would react. It is an angry animal that growls and hisses at you. For a brand that I adore I am disillusioned and sad. Disappointed. But we will enjoy our upcoming 16 night Royal cruise and continue to enjoy our X cruises (4 currently booked). Questions? Just ask. Read Less
5 Helpful Votes
Sail Date: July 2018
Very dirty stained furniture in cabin! Very limited food available after 9 pm, bring you own snacks! Many elevators broken and not working causing issues for passengers with walking issues and could be dangerous in an emergency! Menu for ... Read More
Very dirty stained furniture in cabin! Very limited food available after 9 pm, bring you own snacks! Many elevators broken and not working causing issues for passengers with walking issues and could be dangerous in an emergency! Menu for dinner in main dining room very limited and repetitious night after night, menu for breakfast identical every day! Workers doing paint chipping before 8 in the morning waking everyone! Buffet area floor dirty wet and slippery, clean up area used on entering buffet not being maintained!Overall it was very hard to believe this ship had just gone through a yard overhaul in February of this year. This was our first and last cruise on RCL and would not recommend RCL! We are experienced cruise people with over 35 past cruises and definitely would rare this cruise as very poor. On a positive side the ice show was exceptional and the production shows were very good. we found very short lines for all the water slides and rock wall which was great for our grand kids! Read Less
2 Helpful Votes
Sail Date: June 2018
Cabin- Workable, several non-functioning items. Cabin Steward was great. Dining services- We were a group of 10 which had arranged to eat together, and had confirming e-mails. When we got there we were split up. We waited at ... Read More
Cabin- Workable, several non-functioning items. Cabin Steward was great. Dining services- We were a group of 10 which had arranged to eat together, and had confirming e-mails. When we got there we were split up. We waited at dining services on the 5 floor which sent us to guest services, which sent us to dining services on the 4th floor, which sent us to dining services on the 3rd floor, where it was recommended that we go to guest services. One manager later, and we were no closer to eating at the time we were told, but we were able to eat at the much less popular, late dining time. Sit down dinners were of good quality and the wait staff were friendly. The buffet (the Windjammer) had different food types every day which was nice. The breakfasts were of very poor quality, with the pancakes and french toast being inedible. On board activities- Varied, but not as plentiful as I've seen on other cruises. We pre-purchased arcade credits, but were unable to use them due to technical difficulties. This was refunded, and we were able to play games on board, at a higher price. Guest services- Useless. They really weren't able to fix any problems, and had no concept of service recovery. There were several ways to fix our problems, none of which were pursued. This was our first and last Royal Caribbean cruise. We have been on 10 cruises total, and this ties for the worst (NCL is the other). Read Less
1 Helpful Vote
Sail Date: June 2018
Very little kids activities, one kid movie at night the entire cruise, other R.C. ships have Shrek and other characters but not this cruise line. Guest services was horrible, second time for this issue. R.C. should take a page out of ... Read More
Very little kids activities, one kid movie at night the entire cruise, other R.C. ships have Shrek and other characters but not this cruise line. Guest services was horrible, second time for this issue. R.C. should take a page out of Disney and Chick Fil a's regarding customer service. Guest services on R.C. clearly do not care or want to be there. see pictures for little play area which the slide does not allow kids under 42 inches and the smaller area does not permit kids that are not in diapers. Sucked for my 40.5 inch five year old. Too put this in perspective, my mother-in-law had just got back from a cruise with a friend of hers the week before our trip. She was on one of the newer ships with R.C., Harmony of the Seas. There was so much more to do. She has been on 7-8 cruises with R.C. over the past 12 years and was severely disappointed in this cruise. So much that she is thinking of looking into other cruise lines. This is shocking to me because she has sworn by R.C. for over a decade. I would suggest looking at other cruise lines or a different R.C. ship if you have young travelers. Even though when you book through an R.C. travel agent they recommend Adventures of The Seas for kids, which only frustrates me more. We spent a lot of money on this cruise and to get back from a seven-day cruise to have our kids say the best part of the trip was the hotel in New Jersey prior to boarding the ship is disheartening. Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.8
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.9
Enrichment 1.0 3.6
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.0

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